Summary and recommendation
Gong supports SCIM (the protocol that lets your identity provider automatically create, update, and remove user accounts), but only on Enterprise plans with custom pricing starting around $1,500/user/year. The pricing structure is particularly complex: annual platform fees ($5K-$50K), per-user licenses ($120-250/month), plus mandatory implementation costs ($15K-$65K). For a 200-user deployment, you're looking at $247K+ annually after typical discounts.
Even with SCIM enabled, Gong's default provisioning creates "ghost users" with no seats or capabilities. IT admins must manually configure team assignments and permissions for each provisioned user to actually access Gong's features. This defeats the automation purpose and creates a security gap where users appear provisioned but can't perform their sales functions.
For revenue teams handling sensitive customer call data, this provisioning gap is particularly problematic. Sales reps need immediate access to recorded conversations and insights, but Gong's SCIM limitations mean manual intervention for every new hire or role change.
The strategic alternative
Stitchflow provides SCIM-level provisioning through resilient browser automation for Gong without requiring Enterprise pricing or complex three-part licensing. Works with any Gong plan, ensuring users get proper seat assignments and team permissions automatically. Flat pricing under $5K/year, regardless of team size.
Quick SCIM facts
| SCIM available? | Yes |
| SCIM tier required | Enterprise |
| SSO required first? | Yes |
| SSO available? | Yes |
| SSO protocol | SAML 2.0 |
| Documentation | Official docs |
Supported identity providers
| IdP | SSO | SCIM | Notes |
|---|---|---|---|
| Okta | ✓ | ✓ | OIN app with full provisioning |
| Microsoft Entra ID | ✓ | ✓ | Gallery app with SCIM |
| Google Workspace | ✓ | JIT only | SAML SSO with just-in-time provisioning |
| OneLogin | ✓ | ✓ | Supported |
The cost of not automating
Without SCIM (or an alternative like Stitchflow), your IT team manages Gong accounts manually. Here's what that costs:
The Gong pricing problem
Gong gates SCIM provisioning behind premium plans, forcing significant cost increases for basic user management.
Plan Structure
| Plan | Price | SSO | SCIM |
|---|---|---|---|
| Pro | $120-250/user/month | ||
| Enterprise | Custom (~$1,500/user/year base) |
Note: Enterprise pricing includes three components: annual platform fee ($5K-$50K), per-user licenses, and mandatory implementation services ($15K-$65K).
What this means in practice
Gong's Enterprise pricing is complex and typically negotiated, but here's what a 200-user deployment looks like:
| Component | List Price | Negotiated (35% discount) |
|---|---|---|
| Platform fee | $25,000 | $16,250 |
| User licenses | $300,000 | $195,000 |
| Implementation | $40,000 | $35,000 |
| Total Year 1 | $365,000 | $246,250 |
This represents a significant jump from Pro tier pricing, where the same 200 users might cost $288K-$600K annually depending on bundling.
Additional constraints
Summary of challenges
- Gong supports SCIM but only at Enterprise tier (Custom (~$1,500/user/year base))
- Google Workspace users get JIT provisioning only, not full SCIM
- Our research shows teams manually provisioning this app spend significant hidden costs annually
What the upgrade actually includes
Gong doesn't sell SCIM à la carte. It's bundled with Enterprise features that come with their complex three-part pricing structure:
The bigger issue is Gong's pricing opacity and vendor lock-in tactics—multi-year requirements, auto-renewal uplifts, and early termination penalties—all to access basic SCIM functionality that should be standard.
Stitchflow Insight
The challenge: you're not just paying for identity features. You're paying Gong's full Enterprise premium (~$1,500/user/year base, plus platform fees and mandatory implementation costs) for revenue intelligence capabilities your IT team likely doesn't need. We estimate ~80% of Enterprise features are irrelevant for teams that only need automated user provisioning and SSO.
What IT admins are saying
Community sentiment on Gong's SCIM implementation reveals frustration with both pricing barriers and technical complexity. Common complaints:
- Being locked behind Enterprise tier with custom pricing (~$1,500/user/year base)
- Default provisioned users get no access - requiring manual team configuration
- OAuth bearer token management adds complexity to SCIM setup
- Lack of pricing transparency forces lengthy sales negotiations
Default assignment gives no seats/capabilities - you have to configure team assignments for permissions, which defeats the purpose of automated provisioning.
Enterprise pricing not transparent. We're a 50-person sales team and they won't even give us a ballpark without a full sales cycle.
The recurring theme
Gong treats SCIM as an enterprise-only feature with custom pricing, while the technical implementation requires additional manual configuration that undermines the automation benefits.
The decision
| Your Situation | Recommendation |
|---|---|
| On Pro plan, need SCIM | Use Stitchflow: avoid the $100K+ Enterprise upgrade cost |
| Already on Enterprise | Use native SCIM: you're paying for it, leverage the investment |
| Fast-growing sales team with turnover | Use Stitchflow: get automation without Enterprise pricing |
| Need Enterprise features beyond SCIM | Evaluate Enterprise: SCIM comes bundled with advanced analytics |
| Small, stable revenue team | Manual may work: but monitor for security gaps with call recordings |
The bottom line
Gong's Enterprise-only SCIM means teams face a massive pricing jump (often $200K+ annually) just for user provisioning. For revenue teams that need automated access to protect sensitive customer conversations without the Enterprise price tag, Stitchflow delivers SCIM automation at under $5K/year.
Automate Gong without the tier upgrade
Stitchflow delivers SCIM-level provisioning through resilient browser automation, backed by 24/7 human in the loop for Gong at <$5K/year, flat, regardless of team size.
Technical specifications
SCIM Version
2.0
Supported Operations
Create, Update, Deactivate, Groups
Supported Attributes
Not specifiedPlan requirement
Enterprise
Prerequisites
SSO must be configured first
Key limitations
- OAuth bearer token required for SCIM
- Default assignment gives no seats/capabilities
- Must configure team assignments for permissions
Configuration for Okta
Integration type
Okta Integration Network (OIN) app with SCIM provisioning
Prerequisite
SSO must be configured before enabling SCIM.
Where to enable
Required credentials
SCIM endpoint URL and bearer token (generated in app admin console).
Configuration steps
Enable Create Users, Update User Attributes, and Deactivate Users.
Provisioning trigger
Okta provisions based on app assignments (users or groups).
OIN app: 'Gong for Okta'. Supports Create Users, Update User Attributes, Deactivate Users, Schema Discovery. Authenticate with Gong OAuth. User timezone calculated from Okta attributes (timezone > country > state).
Native SCIM is available on Enterprise. Use Stitchflow if you need provisioning without the tier upgrade.
Configuration for Entra ID
Integration type
Microsoft Entra Gallery app with SCIM provisioning
Prerequisite
SSO must be configured before enabling SCIM.
Where to enable
Required credentials
Tenant URL (SCIM endpoint) and Secret token (bearer token from app admin console).
Configuration steps
Set Provisioning Mode = Automatic, configure SCIM connection.
Provisioning trigger
Entra provisions based on user/group assignments to the enterprise app.
Sync behavior
Entra provisioning runs on a scheduled cycle (typically every 40 minutes).
Microsoft Entra ID provisioning tutorial available. Supports automated user provisioning via SCIM.
Native SCIM is available on Enterprise. Use Stitchflow if you need provisioning without the tier upgrade.
Unlock SCIM for
Gong
Gong gates automation behind Enterprise plan. Stitchflow delivers the same SCIM outcomes for a flat fee.
See how it works
