Pipedrive SCIM guide

Close, the SMB-focused sales CRM, does not support SCIM provisioning on any plan. While Close offers SAML SSO on their Professional and Business plans, this only handles authentication—not user lifecycle management. This means IT teams must manually create, update, and deactivate user accounts in Close, even when using SSO. For a sales tool where user access directly correlates to pipeline visibility and commission data, this manual overhead creates both operational friction and compliance risks. The lack of automated provisioning is particularly problematic for growing sales teams where Close access needs to be granted immediately for new hires and revoked instantly for departures. Without SCIM, there's always a lag between identity changes in your IdP and corresponding updates in Close, creating windows where former employees retain access to sensitive sales data or new reps can't access critical CRM information.

8x8 supports SCIM 2.0 for automated user provisioning, but only on their quote-based X Series plans (previously $24-44/user/month range before they moved to custom pricing). While SCIM can create, update, and deactivate users, it has critical gaps that create ongoing manual overhead: license assignment must be done manually after every user is provisioned, users can't be deleted (only deactivated), and provisioned users don't automatically appear in the Company Directory. For IT teams managing a unified communications platform that typically covers all employees, these limitations defeat much of SCIM's purpose. You're still manually touching every user account to assign licenses and ensure directory visibility. The lack of user deletion support also creates compliance headaches when employees leave - accounts accumulate as "deactivated" rather than being properly removed.

Absorb LMS supports native SCIM provisioning, but only on Enterprise plans with SSO as a required paid add-on. Even with SCIM enabled, the implementation has critical limitations: SAML provisioning only creates accounts on first login and never updates existing users, and full user provisioning requires the specific "Absorb 5 - New Learner Experience" version. For organizations managing compliance training across hundreds or thousands of learners, these gaps create ongoing manual work. The SSO-as-add-on model means you're paying extra fees on top of already custom Enterprise pricing ($6-12/user/month base, but varies significantly). For learning management systems handling external partners, contractors, and employees across different access levels, the inability to update existing user attributes through SAML provisioning forces IT teams into manual account management—exactly what automated provisioning should eliminate.