Summary and recommendation
Craft.io, the AI-powered product management platform, does not offer SCIM provisioning on any plan. While the platform provides SAML 2.0 SSO integration on Enterprise plans with support for Okta, Entra ID, and other major identity providers, this only handles authentication—not automated user lifecycle management. IT teams must manually create, update, and deprovision user accounts in Craft.io, even when SSO is configured.
This creates a significant operational burden for organizations using Craft.io across product teams, stakeholders, and executives. Without SCIM, you can't automatically provision users based on group membership changes, enforce consistent access policies, or ensure immediate deprovisioning when employees leave. For a platform that often requires cross-functional access between product managers, engineering teams, and business stakeholders, manual account management becomes a compliance and security risk at scale.
The strategic alternative
Craft.io has no native SCIM. Automate offboarding, user access reviews, and license workflows across every app, including the ones without APIs. We maintain the integration layer underneath. You focus on judgment, not plumbing.
Quick SCIM facts
| SCIM available? | No |
| SCIM tier required | N/A |
| SSO required first? | No |
| SSO available? | Yes |
| SSO protocol | SAML 2.0 |
| Documentation | Not available |
Supported identity providers
| IdP | SSO | SCIM | Notes |
|---|---|---|---|
| Okta | Via third-party | ❌ | No OIN listing found. SSO via SAML 2.0 on Enterprise. Contact vendor for provisioning options. |
| Microsoft Entra ID | Via third-party | ❌ | No Entra ID provisioning documentation. SAML SSO may be configurable on Enterprise plan. |
| Google Workspace | Via third-party | ❌ | No native support |
| OneLogin | Via third-party | ❌ | No native support |
The cost of not automating
Without SCIM (or an alternative like Stitchflow), your IT team manages Craft.io accounts manually. Here's what that costs:
The Craft.io pricing problem
Craft.io gates SCIM provisioning behind premium plans, forcing significant cost increases for basic user management.
Tier comparison
| Plan | Price | SSO | SCIM |
|---|---|---|---|
| Essential | $19/user/month | ||
| Pro | $79/user/month | ||
| Enterprise | Custom pricing |
Current provisioning options
| Plan | Price | SSO | SCIM |
|---|---|---|---|
| Essential | $19/user/month | ||
| Pro | $79/user/month | ||
| Enterprise | Custom pricing |
What this means in practice
Manual user management across all plans: Even Enterprise customers with SAML SSO must manually create user accounts, assign licenses, and manage access permissions. There's no automated way to provision new product team members or remove access when they leave.
JIT provisioning limitations: While Craft.io supports Just-In-Time provisioning through SAML, this only works for authentication—not license assignment or role management. New users still need manual intervention to receive appropriate permissions within product workspaces.
Product team scaling challenges: As product organizations grow and teams change frequently, the lack of SCIM creates ongoing administrative overhead for managing access to roadmaps, backlogs, and stakeholder visibility controls.
Additional constraints
Summary of challenges
- Craft.io does not provide native SCIM at any price tier
- Organizations must rely on third-party tools or manual provisioning
- Our research shows teams manually provisioning this app spend significant hidden costs annually
What Craft.io actually offers for identity
SAML SSO (Enterprise plan)
Craft.io provides SAML 2.0 single sign-on on their Enterprise plan:
| Setting | Details |
|---|---|
| Protocol | SAML 2.0 |
| Supported IdPs | Okta, Azure AD, Ping Identity, custom SAML providers |
| JIT Provisioning | ✓ Yes |
| SP-Initiated | ✓ Yes |
| User requirement | Enterprise plan with custom pricing |
What you get: Basic federated authentication with automatic user creation on first login.
No SCIM provisioning
Craft.io does not document SCIM provisioning capabilities anywhere in their public documentation or security pages. The platform offers:
The reality: For product management platforms like Craft.io, you're stuck with manual user management even on the Enterprise tier. Users created via JIT provisioning remain active indefinitely unless manually removed, creating security and compliance gaps when team members leave or change roles.
What IT admins are saying
Community sentiment on Craft.io's provisioning capabilities reveals significant gaps for IT teams managing product management workflows:
- SCIM provisioning is completely undocumented despite being a product management platform where user access changes frequently
- Enterprise pricing required just to get basic SAML SSO, making it expensive for smaller product teams
- No clear integration path with popular identity providers beyond basic SAML
- Manual user management required even after SSO setup
SCIM not explicitly supported
Contact support for SCIM options
The recurring theme
Craft.io forces IT teams into manual user management for a platform where product team membership changes regularly. Without SCIM support, every new product manager, stakeholder, or executive needs manual account creation and removal.
The decision
| Your Situation | Recommendation |
|---|---|
| Small product team (<10 users) | Manual management is acceptable |
| Growing product organization (10-25 users) | Use Stitchflow: automation prevents bottlenecks |
| Enterprise with multiple product lines (25+ users) | Use Stitchflow: automation essential for scale |
| Organizations requiring compliance audit trails | Use Stitchflow: automated provisioning logs required |
| Teams with frequent stakeholder access changes | Use Stitchflow: manual provisioning creates delays |
The bottom line
Craft.io offers robust product management capabilities with SAML SSO on Enterprise plans, but SCIM provisioning isn't documented or available. For product teams that need automated user lifecycle management without manual provisioning delays, Stitchflow delivers the automation that Craft.io can't provide natively.
Make Craft.io workflows AI-native
Craft.io has no native SCIM. We build complete offboarding, user access reviews, and license workflows across every app, including the ones without APIs.
Technical specifications
SCIM Version
Not specifiedSupported Operations
Not specifiedSupported Attributes
Plan requirement
Not specifiedPrerequisites
Not specifiedKey limitations
- SCIM provisioning not documented
- SAML 2.0 SSO available on enterprise
- Contact support for SCIM options
Documentation not available.
Unlock SCIM for
Craft.io
Craft.io has no native SCIM. We still automate end-to-end workflows across every app, including the ones without APIs.
See how it works
