Dynatrace SCIM guide

New Relic offers robust SCIM 2.0 support that automates user creation, updates, deactivation, and group synchronization. However, SCIM requires upgrading to Pro ($349/user/year for full platform access) or Enterprise plans. More critically, enabling SCIM is irreversible—once you turn it on for an authentication domain, you cannot revert to manual user management, forcing permanent dependency on your identity provider for all user lifecycle operations. This irreversible commitment creates operational risk. If your SCIM integration breaks or you need to temporarily manage users manually, you're locked out of those options. For organizations evaluating New Relic or considering SCIM enablement, this permanent change means you must be certain about your long-term identity management strategy before proceeding.

8x8 supports SCIM 2.0 for automated user provisioning, but only on their quote-based X Series plans (previously $24-44/user/month range before they moved to custom pricing). While SCIM can create, update, and deactivate users, it has critical gaps that create ongoing manual overhead: license assignment must be done manually after every user is provisioned, users can't be deleted (only deactivated), and provisioned users don't automatically appear in the Company Directory. For IT teams managing a unified communications platform that typically covers all employees, these limitations defeat much of SCIM's purpose. You're still manually touching every user account to assign licenses and ensure directory visibility. The lack of user deletion support also creates compliance headaches when employees leave - accounts accumulate as "deactivated" rather than being properly removed.

Absorb LMS supports native SCIM provisioning, but only on Enterprise plans with SSO as a required paid add-on. Even with SCIM enabled, the implementation has critical limitations: SAML provisioning only creates accounts on first login and never updates existing users, and full user provisioning requires the specific "Absorb 5 - New Learner Experience" version. For organizations managing compliance training across hundreds or thousands of learners, these gaps create ongoing manual work. The SSO-as-add-on model means you're paying extra fees on top of already custom Enterprise pricing ($6-12/user/month base, but varies significantly). For learning management systems handling external partners, contractors, and employees across different access levels, the inability to update existing user attributes through SAML provisioning forces IT teams into manual account management—exactly what automated provisioning should eliminate.