Summary and recommendation
Gainsight supports native SCIM provisioning, but only on Enterprise plans that typically cost $300+/user/month with custom pricing. This creates a significant barrier: customer success teams need automated provisioning to handle frequent role changes and customer data access requirements, but the Enterprise tier often represents a 2x+ price increase from standard plans. Additionally, Gainsight requires SAML SSO configuration before SCIM setup, and custom field mapping requires opening support tickets rather than self-service configuration.
For customer success organizations, this pricing gate creates a problematic gap. CS teams experience high internal mobility as managers shift between accounts, and manual provisioning creates delays in accessing critical customer health data. The inSided community platform (part of Gainsight's ecosystem) doesn't support SCIM at all, forcing IT teams to manage those accounts separately through JIT provisioning.
The strategic alternative
Stitchflow provides SCIM-level provisioning through resilient browser automation for Gainsight without requiring the Enterprise tier upgrade. Works with any Gainsight plan and handles custom field mapping without support tickets. Flat pricing under $5K/year, regardless of team size.
Quick SCIM facts
| SCIM available? | Yes |
| SCIM tier required | Enterprise |
| SSO required first? | Yes |
| SSO available? | Yes |
| SSO protocol | SAML 2.0, OIDC, OAuth2 |
| Documentation | Official docs |
Supported identity providers
| IdP | SSO | SCIM | Notes |
|---|---|---|---|
| Okta | ✓ | ✓ | OIN app with full provisioning |
| Microsoft Entra ID | ✓ | ✓ | Gallery app with SCIM |
| Google Workspace | ✓ | JIT only | SAML SSO with just-in-time provisioning |
| OneLogin | ✓ | ✓ | Supported |
The cost of not automating
Without SCIM (or an alternative like Stitchflow), your IT team manages Gainsight accounts manually. Here's what that costs:
The Gainsight pricing problem
Gainsight gates SCIM provisioning behind premium plans, forcing significant cost increases for basic user management.
Plan Structure
| Plan | Price | SSO | SCIM |
|---|---|---|---|
| Standard | ~$150/user/mo | ||
| Enterprise | $300+/user/mo |
Note: Gainsight uses custom pricing with no published rates. Enterprise pricing often exceeds $300/user/month and requires annual commitment.
What this means in practice
Using conservative estimates (Standard → Enterprise upgrade):
| Team Size | Annual Upgrade Cost |
|---|---|
| 25 CSMs | +$45,000/year |
| 50 CSMs | +$90,000/year |
| 100 CSMs | +$180,000/year |
Calculation: $150/user/month difference × team size × 12 months
Additional constraints
Summary of challenges
- Gainsight supports SCIM but only at Enterprise tier (Custom pricing, often $300+/user/month for enterprise features)
- Google Workspace users get JIT provisioning only, not full SCIM
- Our research shows teams manually provisioning this app spend significant hidden costs annually
What the upgrade actually includes
Gainsight doesn't sell SCIM separately. It's locked behind Enterprise pricing with a full customer success platform:
The catch: inSided (Gainsight's community platform) doesn't support SCIM at all - only JIT provisioning. Custom field SCIM mapping requires opening support tickets, and group-based provisioning is still in development.
Stitchflow Insight
If you need a full customer success platform, the Enterprise upgrade delivers value. If you just want automated user provisioning, you're paying $300+/user/month for features most IT teams won't touch. We estimate ~80% of Gainsight's Enterprise features are irrelevant for teams that only need identity management.
What IT admins are saying
Community sentiment on Gainsight's SCIM implementation reveals significant frustration with complexity and support dependencies. Common complaints:
- Requiring SAML SSO configuration before SCIM setup creates unnecessary complexity
- Custom field mapping requires opening support tickets instead of self-service
- Group-based provisioning functionality still being developed
- The community platform (inSided) completely lacks SCIM support
Custom field SCIM mapping requires support ticket
inSided lacks SCIM - only JIT provisioning
The recurring theme
Gainsight's SCIM feels half-baked, requiring too much manual intervention and support dependency for what should be automated identity management.
The decision
| Your Situation | Recommendation |
|---|---|
| Not on Enterprise, need SCIM | Use Stitchflow: avoid the Enterprise tier jump and custom pricing negotiations |
| On Enterprise but SCIM setup is stalled | Use Stitchflow: skip the SAML prerequisite and support ticket requirements |
| Custom field mapping needs | Use Stitchflow: avoid requiring Gainsight Support for field configurations |
| Already on Enterprise with working SCIM | Keep native SCIM: you're paying premium pricing for it |
| Small CS team, low turnover | Manual may work: but watch for customer data access gaps as team grows |
The bottom line
Gainsight's Enterprise-only SCIM requirement forces custom pricing negotiations that often exceed $300/user/month, plus operational friction with SAML prerequisites and support-dependent field mapping. For customer success teams that need reliable provisioning without the Enterprise premium, Stitchflow delivers automated user lifecycle management at predictable flat-rate pricing.
Automate Gainsight without the tier upgrade
Stitchflow delivers SCIM-level provisioning through resilient browser automation, backed by 24/7 human in the loop for Gainsight at <$5K/year, flat, regardless of team size.
Technical specifications
SCIM Version
2.0
Supported Operations
Create, Update, Deactivate, Groups
Supported Attributes
Not specifiedPlan requirement
Enterprise
Prerequisites
SSO must be configured first
Key limitations
- SAML SSO must be configured before SCIM
- Custom field mapping requires Gainsight Support involvement
- inSided (Gainsight community platform) doesn't support SCIM
Configuration for Okta
Integration type
Okta Integration Network (OIN) app with SCIM provisioning
Prerequisite
SSO must be configured before enabling SCIM.
Where to enable
Required credentials
SCIM endpoint URL and bearer token (generated in app admin console).
Configuration steps
Enable Create Users, Update User Attributes, and Deactivate Users.
Provisioning trigger
Okta provisions based on app assignments (users or groups).
Full SCIM support for automated provisioning lifecycle. SAML SSO must be configured before SCIM. Custom field mapping requires Gainsight Support. SCIM Base URL provided during setup.
Native SCIM is available on Enterprise. Use Stitchflow if you need provisioning without the tier upgrade.
Configuration for Entra ID
Integration type
Microsoft Entra Gallery app with SCIM provisioning
Prerequisite
SSO must be configured before enabling SCIM.
Where to enable
Required credentials
Tenant URL (SCIM endpoint) and Secret token (bearer token from app admin console).
Configuration steps
Set Provisioning Mode = Automatic, configure SCIM connection.
Provisioning trigger
Entra provisions based on user/group assignments to the enterprise app.
Sync behavior
Entra provisioning runs on a scheduled cycle (typically every 40 minutes).
SCIM 2.0 API supported. M2M OAuth authentication available for server-to-server provisioning. SCIM Base URL: https://<<tenant-url>>/v1/users/services/scim. Custom attributes supported.
Native SCIM is available on Enterprise. Use Stitchflow if you need provisioning without the tier upgrade.
Unlock SCIM for
Gainsight
Gainsight gates automation behind Enterprise plan. Stitchflow delivers the same SCIM outcomes for a flat fee, saving you 100%.
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