Summary and recommendation
Planhat supports native SCIM 2.0 provisioning, but only on their Enterprise tier with custom pricing. The platform requires SSO to be configured before SCIM can be enabled, and SCIM availability is "on request" - meaning it's not automatically included even at the Enterprise level. This creates a high barrier to entry for automated user provisioning, as organizations must commit to enterprise-level contracts and custom pricing negotiations just to access basic identity management capabilities.
For most customer success teams, this pricing structure creates an unnecessary obstacle. You're forced to choose between manual user management (creating security gaps and administrative overhead) or committing to enterprise pricing that may be disproportionate to your actual platform needs. The custom pricing model also makes it impossible to budget accurately for identity management requirements.
The strategic alternative
Planhat gates SCIM behind Custom. Skip the Custom plan upgrade and automate complete outcomes across your stack. We maintain the integration layer underneath. You focus on judgment, not plumbing.
Quick SCIM facts
| SCIM available? | Yes |
| SCIM tier required | Custom |
| SSO required first? | Yes |
| SSO available? | Yes |
| SSO protocol | SAML 2.0 |
| Documentation | Not available |
Supported identity providers
| IdP | SSO | SCIM | Notes |
|---|---|---|---|
| Okta | ✓ | ✓ | OIN app with full provisioning |
| Microsoft Entra ID | ✓ | ❌ | SSO only |
| Google Workspace | ✓ | JIT only | SAML SSO with just-in-time provisioning |
| OneLogin | ✓ | ✓ | Supported |
The cost of not automating
Without SCIM (or an alternative like Stitchflow), your IT team manages Planhat accounts manually. Here's what that costs:
The Planhat pricing problem
Planhat gates SCIM provisioning behind premium plans, forcing significant cost increases for basic user management.
Plan Structure
| Plan | Price | SSO | SCIM |
|---|---|---|---|
| Pro | N/A | ||
| Business | N/A | ||
| Enterprise | Custom |
Note: SCIM is available "on request" for Enterprise customers only. No public pricing available for any tier.
What this means in practice
Budget uncertainty: Without published pricing, IT teams can't budget for SCIM access or compare costs against alternatives. The custom pricing model often results in:
Provisioning gaps: Teams on Pro or Business plans have no automated user management options, forcing manual processes for:
Additional constraints
Summary of challenges
- Planhat supports SCIM but only at Custom tier (Custom)
- Google Workspace users get JIT provisioning only, not full SCIM
- Our research shows teams manually provisioning this app spend significant hidden costs annually
What the upgrade actually includes
Planhat doesn't sell SCIM à la carte. It's bundled with their Enterprise tier at custom pricing:
Additionally, SCIM support is limited to Okta - Microsoft Entra ID users only get SSO via SAML, with no provisioning automation available.
Stitchflow Insight
The challenge? Planhat only provides SCIM "on request" even at the Enterprise level, meaning it's not automatically included. You're negotiating custom pricing for a bundle of enterprise features where SCIM availability isn't guaranteed. We estimate ~80% of Enterprise features are irrelevant for teams that only need automated user provisioning.
What IT admins are saying
Community sentiment on Planhat's SCIM availability is mixed, with frustrations centered on transparency and access barriers. Common complaints:
- Custom pricing creates uncertainty around SCIM costs
- SCIM availability "on request" rather than clearly documented
- Limited provisioning support outside of Okta integration
- No Microsoft Entra provisioning despite SSO support
Had to go through multiple sales calls just to understand if SCIM was even available for our use case. Should be clearer upfront.
Works great with Okta but we're an Entra shop. SSO works fine but no automated provisioning means manual user management.
The recurring theme
Planhat's SCIM capabilities exist but are hidden behind custom pricing discussions, creating unnecessary friction for IT teams trying to evaluate their identity automation options.
The decision
| Your Situation | Recommendation |
|---|---|
| On Pro/Business plans, need SCIM | Use Stitchflow: avoid custom Enterprise pricing negotiations |
| Already on Enterprise with SCIM included | Use native SCIM: you're paying for it |
| Small team, infrequent user changes | Manual may work: but watch for security gaps |
| Need Enterprise features beyond SCIM | Evaluate Enterprise upgrade: SCIM comes bundled |
| Custom pricing concerns or budget constraints | Use Stitchflow: build complete workflows across every app in less than a week (~2 hours of your time). |
The bottom line
Planhat's SCIM requires custom Enterprise pricing, creating budget uncertainty and lengthy procurement cycles. For teams that need provisioning automation without enterprise negotiations, Stitchflow delivers SCIM-level automation at transparent, predictable pricing.
Make Planhat workflows AI-native
Planhat gates SCIM behind Custom. We build complete offboarding, user access reviews, and license workflows without that SCIM Tax upgrade.
Technical specifications
SCIM Version
2.0
Supported Operations
Create, Update, Deactivate, Groups
Supported Attributes
Not specifiedPlan requirement
Custom
Prerequisites
SSO must be configured first
Key limitations
- Custom pricing only
- SCIM available on request
Documentation not available.
Configuration for Okta
Integration type
Okta Integration Network (OIN) app with SCIM provisioning
Prerequisite
SSO must be configured before enabling SCIM.
Where to enable
Required credentials
SCIM endpoint URL and bearer token (generated in app admin console).
Configuration steps
Enable Create Users, Update User Attributes, and Deactivate Users.
Provisioning trigger
Okta provisions based on app assignments (users or groups).
Docs
Full SCIM provisioning support
Planhat gates SCIM behind Custom. Stitchflow automates complete workflows without that SCIM Tax upgrade.
Unlock SCIM for
Planhat
Planhat gates SCIM behind Custom plan. We automate complete offboarding and access reviews across your stack without that SCIM Tax upgrade.
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