Summary and recommendation
Sendoso supports native SCIM provisioning, but only on Enterprise plans with custom pricing. For teams on lower tiers (Starter at $5,000/yr, Plus at $37,880/yr, or Pro at $50,956/yr), there's no automated provisioning—meaning manual user management for a platform that can easily scale to hundreds of users across marketing, sales, and customer success teams.
This creates a significant operational burden for IT teams. Without automated provisioning, every new hire requires manual account creation, role assignment (admin, department_admin, manager, or sender), and deprovisioning when employees leave. For marketing platforms handling customer gifts and corporate swag, delayed deprovisioning poses compliance and security risks, particularly for roles with spending authority or access to customer data.
The strategic alternative
Sendoso gates SCIM behind Contact Sales. Skip the Contact Sales plan upgrade and automate complete outcomes across your stack. We maintain the integration layer underneath. You focus on judgment, not plumbing.
Quick SCIM facts
| SCIM available? | Yes |
| SCIM tier required | Unknown |
| SSO required first? | No |
| SSO available? | Yes |
| SSO protocol | SAML 2.0 |
| Documentation | Not available |
Supported identity providers
| IdP | SSO | SCIM | Notes |
|---|---|---|---|
| Okta | ✓ | ✓ | OIN app with full provisioning |
| Microsoft Entra ID | ✓ | ❌ | SSO only |
| Google Workspace | ✓ | JIT only | SAML SSO with just-in-time provisioning |
| OneLogin | ✓ | ✓ | Supported |
The cost of not automating
Without SCIM (or an alternative like Stitchflow), your IT team manages Sendoso accounts manually. Here's what that costs:
The Sendoso pricing problem
Sendoso gates SCIM provisioning behind premium plans, forcing significant cost increases for basic user management.
Tier comparison
| Plan | Price | SSO | SCIM |
|---|---|---|---|
| Starter | $5,000/yr | ||
| Plus | $37,880/yr (15 users) | ||
| Pro | $50,956/yr (10 users) | ||
| Enterprise | Custom |
Plan Structure (Annual Billing)
| Plan | Price | SCIM |
|---|---|---|
| Starter | $5,000/yr | ❌ |
| Plus | $37,880/yr (15 users) | ❌ |
| Pro | $50,956/yr (10 users) | ❌ |
| Enterprise | Custom | ✓ |
Note: SCIM provisioning is only available through Okta integration on Enterprise plans. Other IdPs like Entra ID support SSO but not provisioning.
What this means in practice
Sendoso's per-user pricing on lower tiers creates significant cost jumps when upgrading for SCIM access:
The "Contact Sales" Enterprise pricing model means no transparent upgrade path - teams must enter lengthy sales cycles just to get provisioning quotes.
Additional constraints
Summary of challenges
- Sendoso supports SCIM but only at Unknown tier (Custom)
- Google Workspace users get JIT provisioning only, not full SCIM
- Our research shows teams manually provisioning this app spend significant hidden costs annually
What the upgrade actually includes
Sendoso doesn't sell SCIM à la carte. It's bundled with Enterprise features:
The bigger limitation: SCIM only works through Okta. Teams using Entra ID, Google Workspace, or other identity providers are locked out entirely, forcing manual user management regardless of plan tier.
Stitchflow Insight
The Enterprise tier requires custom pricing negotiations, typically starting well above the $50,956/yr Pro plan. If you need global sending and advanced security anyway, the upgrade may make sense. If you just want automated user provisioning, you're paying for a premium bundle you won't fully use. We estimate ~80% of Enterprise features are irrelevant for teams that only need SCIM.
What IT admins are saying
Community sentiment on Sendoso's SCIM limitations centers around platform restrictions and pricing barriers. Common complaints:
- SCIM provisioning only works with Okta, leaving Entra ID and Google Workspace admins without options
- Enterprise tier requirement creates a significant pricing barrier for automated provisioning
- Limited role management through SCIM, with users defaulting to basic 'sender' permissions
- No clear documentation or timeline for broader IdP support beyond Okta
We're standardized on Azure AD but Sendoso only supports SCIM through Okta. That's a non-starter for us.
The jump to Enterprise just for provisioning doesn't make sense when we're already paying $50K+ on Pro. Why isn't this included?
The recurring theme
Sendoso's Okta-only SCIM support creates a fragmented experience, forcing organizations to either switch IdPs or pay Enterprise prices for basic identity automation.
The decision
| Your Situation | Recommendation |
|---|---|
| On Starter/Pro/Plus, need SCIM | Use Stitchflow: avoid the Enterprise upgrade and custom pricing |
| Already on Enterprise with SCIM | Use native SCIM: you're paying for it |
| Using Azure AD/Entra ID exclusively | Use Stitchflow: no native provisioning available |
| Small marketing team, low turnover | Manual may be tolerable: but watch for access gaps |
| Need Enterprise features beyond SCIM | Evaluate Enterprise: SCIM comes bundled with custom pricing |
The bottom line
Sendoso restricts SCIM to Enterprise plans with custom pricing, forcing a significant upgrade from fixed-price tiers starting at $5K/year. For marketing teams that want provisioning automation without the Enterprise commitment, Stitchflow delivers SCIM-level functionality at a predictable cost.
Make Sendoso workflows AI-native
Sendoso gates SCIM behind Contact Sales. We build complete offboarding, user access reviews, and license workflows without that SCIM Tax upgrade.
Technical specifications
SCIM Version
2.0
Supported Operations
Create, Update, Deactivate, Groups
Supported Attributes
Not specifiedPlan requirement
Unknown
Prerequisites
None
Key limitations
- SCIM provisioning available via Okta
- User roles default to 'sender' if not specified via SCIM
- Essential and Plus limited to US sending
- Pro and Enterprise required for global sending
Documentation not available.
Configuration for Okta
Integration type
Okta Integration Network (OIN) app with SCIM provisioning
Where to enable
Required credentials
SCIM endpoint URL and bearer token (generated in app admin console).
Configuration steps
Enable Create Users, Update User Attributes, and Deactivate Users.
Provisioning trigger
Okta provisions based on app assignments (users or groups).
Docs
Supports Group Push, Group Linking, Schema Discovery, Create Users. User roles (admin, department_admin, manager, sender) can be set via SCIM userType attribute.
Sendoso gates SCIM behind Contact Sales. Stitchflow automates complete workflows without that SCIM Tax upgrade.
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Sendoso
Sendoso gates SCIM behind Contact Sales plan. We automate complete offboarding and access reviews across your stack without that SCIM Tax upgrade.
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