xMatters SCIM guide

Splunk On-Call (formerly VictorOps) offers limited SCIM provisioning exclusively on Enterprise plans, but with significant restrictions that make it impractical for most IT teams. While the integration can create and deactivate users through Okta, it cannot update user profiles or attributes—meaning any changes to names, contact information, or roles in your IdP won't sync to On-Call. Worse, the SCIM setup requires opening a support ticket rather than self-service configuration, and deprovisioning permanently deletes critical incident response data including contact methods and escalation policy assignments. This creates a dangerous gap for incident management teams. On-call rotations depend on accurate, up-to-date contact information and team assignments. When profile updates don't sync automatically, engineers may miss critical alerts due to outdated phone numbers or email addresses. The permanent data deletion during deprovisioning means you lose historical escalation patterns and must manually rebuild contact methods if someone rejoins the team—exactly the opposite of what you need during high-pressure incident scenarios.

8x8 supports SCIM 2.0 for automated user provisioning, but only on their quote-based X Series plans (previously $24-44/user/month range before they moved to custom pricing). While SCIM can create, update, and deactivate users, it has critical gaps that create ongoing manual overhead: license assignment must be done manually after every user is provisioned, users can't be deleted (only deactivated), and provisioned users don't automatically appear in the Company Directory. For IT teams managing a unified communications platform that typically covers all employees, these limitations defeat much of SCIM's purpose. You're still manually touching every user account to assign licenses and ensure directory visibility. The lack of user deletion support also creates compliance headaches when employees leave - accounts accumulate as "deactivated" rather than being properly removed.

Absorb LMS supports native SCIM provisioning, but only on Enterprise plans with SSO as a required paid add-on. Even with SCIM enabled, the implementation has critical limitations: SAML provisioning only creates accounts on first login and never updates existing users, and full user provisioning requires the specific "Absorb 5 - New Learner Experience" version. For organizations managing compliance training across hundreds or thousands of learners, these gaps create ongoing manual work. The SSO-as-add-on model means you're paying extra fees on top of already custom Enterprise pricing ($6-12/user/month base, but varies significantly). For learning management systems handling external partners, contractors, and employees across different access levels, the inability to update existing user attributes through SAML provisioning forces IT teams into manual account management—exactly what automated provisioning should eliminate.