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ZoomInfo SCIM guide

Native SCIM

How to automate ZoomInfo user provisioning, and what it actually costs

Native SCIM requires Enterprise plan

Summary and recommendation

ZoomInfo supports SCIM 2.0 provisioning, but only on Enterprise plans with custom pricing that typically starts at $40K+/year. While SCIM works with multiple identity providers (Okta, Entra ID, OneLogin), the documentation and support heavily favor Okta implementations. The Enterprise requirement creates a significant barrier since most sales teams start with Professional ($14,995/year) or Advanced ($24,995/year) plans.

For sales organizations, this pricing gap is particularly problematic. Sales teams have high turnover and need rapid onboarding—new SDRs should have ZoomInfo access on day one to start prospecting. Without SCIM, IT teams face manual account management across potentially dozens of sales reps, creating delays that directly impact revenue generation. SSO alone doesn't solve this since it only handles authentication, not the creation and removal of accounts when reps join or leave.

The strategic alternative

Stitchflow provides SCIM-level provisioning through resilient browser automation for ZoomInfo without requiring the Enterprise tier upgrade. Works with Professional and Advanced plans, any identity provider. Flat pricing under $5K/year, regardless of team size.

Quick SCIM facts

SCIM available?Yes
SCIM tier requiredEnterprise
SSO required first?Yes
SSO available?Yes
SSO protocolSAML 2.0
DocumentationOfficial docs

Supported identity providers

IdPSSOSCIMNotes
OktaOIN app with full provisioning
Microsoft Entra IDGallery app with SCIM
Google WorkspaceJIT onlySAML SSO with just-in-time provisioning
OneLoginSupported

The cost of not automating

Without SCIM (or an alternative like Stitchflow), your IT team manages ZoomInfo accounts manually. Here's what that costs:

Source: Stitchflow aggregate data across apps with 2+ instances, normalized to 500 employees
Orphaned accounts (ex-employees with access)7
Unused licenses12
IT hours spent on manual management/year101 hours
Unused license cost/year$3,925
IT labor cost/year$6,088
Cost of compliance misses/year$1,741
Total annual financial impact$11,754

The ZoomInfo pricing problem

ZoomInfo gates SCIM provisioning behind premium plans, forcing significant cost increases for basic user management.

Plan Structure

PlanPriceSSOSCIM
Professional$14,995/year (5K credits)
Advanced$24,995/year (10K credits)
Elite$39,995/year (10K credits + features)
EnterpriseCustom (typically $40K+)

What this means in practice

ZoomInfo's custom Enterprise pricing creates significant cost barriers:

Pricing transparency issues

No published Enterprise pricing
requires sales engagement
Reported Enterprise deals often start at $40K+ annually
Additional user licensing can add $1,500-2,500 per user

For a typical 50-person sales team

Professional tier
$14,995/year (manual user management)
Enterprise tier
$40,000+/year (with SCIM provisioning)
Premium for automation
$25,000+/year

Additional constraints

Sales-gated pricing
Enterprise pricing requires going through ZoomInfo's sales process with lengthy negotiations.
Okta-centric documentation
While SCIM works with other IdPs, implementation guidance heavily favors Okta setups.
SSO prerequisite
SCIM provisioning requires SSO to be configured first, adding setup complexity.
Contact data sensitivity
Sales teams need rapid deprovisioning when reps leave to protect prospect databases, making manual management risky.

Summary of challenges

  • ZoomInfo supports SCIM but only at Enterprise tier (custom pricing)
  • Google Workspace users get JIT provisioning only, not full SCIM
  • Our research shows teams manually provisioning this app spend significant hidden costs annually

What the upgrade actually includes

ZoomInfo doesn't sell SCIM à la carte. It's bundled with Enterprise plan features:

SCIM 2.0 automated provisioning
SAML single sign-on (SSO)
Advanced user administration
Enhanced security controls
API access and integrations
Priority customer support
Advanced reporting and analytics
Custom data refresh rates

The challenge? ZoomInfo requires custom pricing conversations for Enterprise plans, making it impossible to evaluate costs upfront. Their base plans start at $14,995/year for Professional (5K credits) and $24,995/year for Advanced (10K credits), but Enterprise pricing is entirely opaque.

Stitchflow Insight

If you need the full sales intelligence platform with enterprise controls, the upgrade may justify itself. But if you just want automated user provisioning for your sales team, you're forced into a black-box pricing negotiation for features you may never use. We estimate ~60% of Enterprise features are irrelevant for teams that only need SCIM provisioning.

What IT admins are saying

Community sentiment on ZoomInfo's SCIM implementation is mixed, with concerns centered around pricing transparency and IdP coverage. Common complaints:

  • Enterprise tier requirement locks out smaller sales teams from automated provisioning
  • Custom pricing model forces sales conversations just to understand costs
  • SCIM documentation heavily favors Okta over other identity providers
  • Lack of transparent pricing makes budget planning difficult

Pricing not transparent - you have to go through their sales process to even get basic cost information for Enterprise features.

Reddit r/sysadmin

Documentation is clearly written with Okta in mind first. Getting it working with Azure AD required more trial and error than it should have.

Spiceworks Community

The recurring theme

ZoomInfo gates SCIM behind Enterprise pricing without clear cost visibility, creating friction for IT teams trying to evaluate provisioning options for their sales tools.

The decision

Your SituationRecommendation
Need SCIM but don't want Enterprise pricingUse Stitchflow: avoid the $25K+ tier requirement
Already on Enterprise with native SCIMUse native SCIM: you're paying for it
High sales team turnover, need rapid provisioningUse Stitchflow: consistent automation regardless of ZoomInfo plan
Using non-Okta IdP, need reliable SCIMUse Stitchflow: avoid ZoomInfo's Okta-focused documentation
Small sales team, low turnoverManual may work: but monitor for access gaps during rep transitions

The bottom line

ZoomInfo gates SCIM behind Enterprise pricing, which starts at $25K+ annually with custom pricing that requires sales negotiations. For sales teams that need provisioning automation without the Enterprise commitment, Stitchflow delivers managed SCIM at <$5K/year flat pricing.

Automate ZoomInfo without the tier upgrade

Stitchflow delivers SCIM-level provisioning through resilient browser automation, backed by 24/7 human in the loop for ZoomInfo at <$5K/year, flat, regardless of team size.

Works alongside or instead of native SCIM
Syncs with your existing IdP (Okta, Entra ID, Google Workspace)
Automates onboarding and offboarding
SOC 2 Type II certified
24/7 human-in-the-loop monitoring
Book a Demo

Technical specifications

SCIM Version

2.0

Supported Operations

Create, Update, Deactivate, Groups

Supported Attributes

Not specified

Plan requirement

Enterprise

Prerequisites

SSO must be configured first

Key limitations

  • Enterprise pricing required
  • SCIM primarily documented for Okta
  • Custom pricing - must contact sales

Configuration for Okta

Integration type

Okta Integration Network (OIN) app with SCIM provisioning

Prerequisite

SSO must be configured before enabling SCIM.

Where to enable

Okta Admin Console → Applications → ZoomInfo → Provisioning

Required credentials

SCIM endpoint URL and bearer token (generated in app admin console).

Configuration steps

Enable Create Users, Update User Attributes, and Deactivate Users.

Provisioning trigger

Okta provisions based on app assignments (users or groups).

Full SCIM 2.0 support. SSO required before SCIM. Supports push new users and profile updates.

Native SCIM is available on Enterprise. Use Stitchflow if you need provisioning without the tier upgrade.

Configuration for Entra ID

Integration type

Microsoft Entra Gallery app with SCIM provisioning

Prerequisite

SSO must be configured before enabling SCIM.

Where to enable

Entra admin center → Enterprise applications → ZoomInfo → Provisioning

Required credentials

Tenant URL (SCIM endpoint) and Secret token (bearer token from app admin console).

Configuration steps

Set Provisioning Mode = Automatic, configure SCIM connection.

Provisioning trigger

Entra provisions based on user/group assignments to the enterprise app.

Sync behavior

Entra provisioning runs on a scheduled cycle (typically every 40 minutes).

SCIM provisioning with Entra ID. Subscription group names must match exactly.

Native SCIM is available on Enterprise. Use Stitchflow if you need provisioning without the tier upgrade.

Unlock SCIM for
ZoomInfo

ZoomInfo gates automation behind Enterprise plan. Stitchflow delivers the same SCIM outcomes for a flat fee.

See how it works
Admin Console
Directory
Applications
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Last updated: 2026-01-11

* Pricing and features sourced from public documentation.

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