Summary and recommendation
Fountain user management can be run manually, but complexity usually increases with role models, licensing gates, and offboarding dependencies. This guide gives the exact mechanics and where automation has the biggest impact.
Fountain is a high-volume hourly workforce hiring platform built for organizations running large-scale recruiting operations across multiple locations.
User management lives at Settings > Users & Roles (https://app.fountain.com/settings/users) and is restricted to Admins.
There are three predefined roles - Admin, Manager, and Interviewer - with no option to create custom roles or adjust individual permissions.
Because there is no native SCIM support, every app in your identity and HR stack that touches employee lifecycle requires a separate manual provisioning step inside Fountain.
Quick facts
| Admin console path | Settings > Users & Roles |
| Admin console URL | Official docs |
| SCIM available | No |
| SCIM tier required | Custom |
| SSO prerequisite | No |
User types and roles
| Role | Permissions | Cannot do | Plan required | Seat cost | Watch out for |
|---|---|---|---|---|---|
| Admin | Full access to all settings, users, roles, openings, applicants, and account configuration. | Only Admins can invite new users or change role assignments. | |||
| Manager | Can manage applicants and openings assigned to them; access limited to their assigned locations or openings. | Cannot access account-level settings, billing, or manage other users. | Access scope is determined by location/opening assignment, not a global view. | ||
| Interviewer | Can view applicants and conduct interviews for openings they are assigned to. | Cannot edit openings, change applicant stages, or access settings. | Limited to read and interview actions only; cannot advance or reject applicants independently depending on configuration. |
Permission model
- Model type: role-based
- Description: Fountain uses predefined roles (Admin, Manager, Interviewer) scoped to account-level or location/opening-level access. Role assignment determines what a user can view and act on.
- Custom roles: No
- Custom roles plan: Not documented
- Granularity: Role-level with location/opening-based scoping for non-Admin roles.
How to add users
- Log in as an Admin.
- Navigate to Settings > Users & Roles.
- Click 'Invite User' or equivalent invite button.
- Enter the user's email address.
- Select the appropriate role (Admin, Manager, or Interviewer).
- Assign the user to relevant locations or openings if applicable.
- Send the invitation; the user receives an email to set up their account.
Required fields: Email address, Role
Watch out for:
- Only existing Admins can invite new users.
- Invited users must accept the email invitation before they can log in.
- Location/opening assignment must be configured at invite time or edited afterward for non-Admin roles.
| Bulk option | Availability | Notes |
|---|---|---|
| CSV import | Unknown | Not documented |
| Domain whitelisting | Unknown | Automatic domain-based user add |
| IdP provisioning | Unknown | Not documented |
How to remove or deactivate users
- Can delete users: Unknown
- Delete/deactivate behavior: Official documentation does not explicitly distinguish between deactivation and deletion, or confirm whether permanent deletion is available. Removal behavior could not be verified from available official sources.
- Log in as an Admin.
- Navigate to Settings > Users & Roles.
- Locate the user to be removed.
- Select the option to deactivate or remove the user.
| Data impact | Behavior |
|---|---|
| Owned records | Not documented |
| Shared content | Not documented |
| Integrations | Not documented |
| License freed | Not documented |
Watch out for:
- Official documentation does not explicitly document data retention or reassignment behavior upon user removal.
- Only Admins can remove or deactivate other users.
License and seat management
| Seat type | Includes | Cost |
|---|---|---|
| Named user seat | Access for one invited user under any role (Admin, Manager, or Interviewer). | Included in quote-based contract; per-seat pricing not publicly listed. |
- Where to check usage: Settings > Users & Roles (shows list of active invited users)
- How to identify unused seats: Not documented
- Billing notes: Fountain uses custom, quote-based pricing starting approximately $10,000/year. Seat counts and costs are negotiated as part of the contract. No self-serve seat purchasing is available.
The cost of manual management
An Admin must invite each user individually, assign a role, and configure location or opening scope at invite time. Offboarding is equally manual: only Admins can remove or deactivate users, and official documentation does not confirm whether permanent deletion is available or how data is handled post-removal.
At scale across many locations or openings, the location-based scoping model compounds this overhead, since scope must be reviewed and updated whenever assignments change.
What IT admins are saying
Community evidence is not specific enough to quote or summarize yet for this app.
The decision
Fountain fits organizations that can absorb manual provisioning overhead or are willing to build a custom integration against the applicant-focused REST API.
Because every app in a mature identity stack typically relies on SCIM or IdP-driven flows for user lifecycle automation, the absence of that support in Fountain is a meaningful gap to evaluate before committing.
Pricing is quote-based and contract-negotiated, so seat counts and costs are not self-serve - factor in procurement lead time for any expansion.
Bottom line
Fountain delivers purpose-built tooling for high-volume hourly hiring, but its user management model is deliberately simple: three fixed roles, location-scoped access, and no SCIM. For IT and ops teams, that means every provisioning and deprovisioning action is a manual Admin task.
Organizations with mature identity governance requirements should weigh that gap carefully against the platform's recruiting strengths before signing a contract.
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