Mailjet User Management Guide

• Model type: role-based
• Description: Mailjet uses a fixed set of predefined roles (Owner, Manager, Designer). Permissions are assigned per role and cannot be customized at a granular level. Each invited user is assigned one of the available roles at the time of invitation.
• Custom roles: No
• Custom roles plan: Not documented
• Granularity: Role-level only; no per-feature or per-resource permission toggles available for individual users.

1. Log in to the Mailjet dashboard as the Account Owner.
2. Click the account name or avatar in the top-right corner to open the account menu.
3. Navigate to Account Settings → Users & Permissions (or go directly to https://app.mailjet.com/account/user-management).
4. Click 'Invite a new user' or the equivalent invite button.
5. Enter the invitee's email address.
6. Select the role to assign: Manager or Designer.
7. Click 'Send Invitation'.
8. The invitee receives an email invitation and must accept it to gain access.

Required fields: Email address of the invitee, Role selection (Manager or Designer)

Watch out for:

• Multi-user access is not available on the Free plan; account must be on a paid plan (Essential or above).
• The invited user must accept the email invitation before they can access the account.
• Invitations may expire if not accepted within a set period; re-invitation may be required.
• The number of additional users that can be added may be subject to plan limits; exact seat caps are not clearly published for all tiers.

• Can delete users: Yes
• Delete/deactivate behavior: The Account Owner can remove (revoke access for) an invited user from the Users & Permissions page. This removes the user's access to the account. There is no documented 'deactivate' state that preserves the user record in a suspended form; removal is effectively a deletion of the user's access association with the account.

1. Log in as the Account Owner.
2. Navigate to Account Settings → Users & Permissions (https://app.mailjet.com/account/user-management).
3. Locate the user to be removed in the user list.
4. Click the remove or delete option next to the user's name.
5. Confirm the removal when prompted.

Watch out for:

• The Account Owner cannot be removed through the UI; ownership transfer requires contacting Mailjet support.
• Removing a user does not automatically revoke any API keys they may have been using, as API keys are account-scoped.
• There is no audit log or notification sent to the removed user upon removal (not officially documented).

• Where to check usage: Account Settings → Users & Permissions (https://app.mailjet.com/account/user-management) shows all currently active users and their roles.
• How to identify unused seats: No built-in last-login or activity reporting for individual sub-users is documented. Unused user accounts must be identified manually by reviewing the user list and contacting users directly.
• Billing notes: Mailjet pricing is based on email volume (emails sent per month), not on the number of user seats. Adding or removing users does not directly affect the monthly subscription cost on standard plans. Enterprise/Custom plans may have different terms.

Mailjet pricing is based on email volume, not seat count, so adding or removing users does not change your monthly subscription cost on standard plans. However, the Free plan is single-user only, meaning any team requiring shared access must be on a paid tier.

Enterprise and Custom plan terms may differ and require direct contact with Mailjet.

Recurring friction points reported across the Mailjet community center on a few consistent gaps. First, there is no self-serve ownership transfer - moving the Account Owner role to another user requires contacting Mailjet support directly.

Second, the fixed Manager and Designer roles do not satisfy organizations that need more granular access control. Third, there is no last-login or activity visibility for sub-users, making it difficult to identify and clean up inactive accounts.

Invitation delivery failures are also reported with some frequency, requiring re-invitation or support escalation.

Common complaints:

• Users report confusion about which plan tier is required to unlock multi-user access, as the Free plan does not support additional users.
• Some users report difficulty transferring account ownership, as there is no self-serve ownership transfer option and support must be contacted.
• Users note the absence of granular permission controls, with the fixed Manager and Designer roles not meeting more complex organizational needs.
• Community members have reported that invited users sometimes do not receive invitation emails, requiring re-invitation or support intervention.
• Users have noted that there is no activity or last-login visibility for sub-users, making it difficult to audit or identify inactive accounts.

Mailjet's user management works well for small teams that need a clear division between operational access (Manager) and design-only access (Designer). It does not suit organizations that need per-feature permissions, audit trails for sub-user activity, or self-serve ownership changes.

Because there is no SCIM support on any documented plan, every app that relies on automated provisioning or deprovisioning via an identity provider will require a manual or API-driven workflow instead.

Bottom line

Mailjet's access model is straightforward but rigid: three fixed roles, no granular controls, no SCIM, and no activity reporting for sub-users.

Teams on paid plans can manage users directly from Account Settings → Users & Permissions, but any workflow requiring automated provisioning, ownership transfers, or audit-grade visibility will hit documented platform limits and need to be handled outside the Mailjet UI.