Summary and recommendation
Manhattan Associates user management can be run manually, but complexity usually increases with role models, licensing gates, and offboarding dependencies. This guide gives the exact mechanics and where automation has the biggest impact.
Manhattan Associates is an enterprise supply chain platform covering warehouse, order, and transportation management.
User management documentation is gated behind a customer portal and is not publicly available.
Every app in the Manhattan Active suite - WM, TM, OM - relies on role-based access control, but the specific role taxonomy, permission scopes, and configuration paths are undisclosed in public-facing materials.
Quick facts
| Admin console path | Settings / Administration > Users and Roles (exact labels vary by tenant) |
| SCIM available | No |
| SCIM tier required | Enterprise |
| SSO prerequisite | Yes |
User types and roles
| Role | Permissions | Cannot do | Plan required | Seat cost | Watch out for |
|---|---|---|---|---|---|
| Admin | Can manage tenant settings, integrations, and user access. | Cannot grant capabilities outside the features enabled for the tenant. | Detailed built-in role names are not fully documented publicly. | ||
| Standard User | Can use the core product features exposed to their assigned role. | May not be able to manage tenant settings, integrations, or other users. | Exact privileges can vary by tenant configuration and contract scope. |
Permission model
- Model type: role-based
- Description: Manhattan Associates products (e.g., Manhattan Active WM, Manhattan Active TM) are documented internally as using role-based access control, but the specific role taxonomy, permission scopes, and configuration paths are not publicly documented. Role-based access is referenced in general product marketing materials.
- Custom roles: Unknown
- Custom roles plan: Not documented
- Granularity: Expect administrative access to be separated from standard user access, with exact scopes configured per tenant.
How to add users
- Log in as an administrator.
- Open settings or administration and navigate to users.
- Choose the add or invite user action.
- Enter the user's work email and assign the appropriate role.
- Save the user and complete any activation or SSO steps required by the tenant.
Required fields: Work email address, Role
Watch out for:
- Manhattan Associates is an enterprise supply chain platform sold via direct contract. User management documentation is gated behind a customer portal login and is not publicly available.
- Implementation and user provisioning are typically handled by Manhattan Associates professional services or a certified implementation partner during onboarding.
| Bulk option | Availability | Notes |
|---|---|---|
| CSV import | Unknown | Not documented |
| Domain whitelisting | Unknown | Automatic domain-based user add |
| IdP provisioning | Unknown | Not documented |
How to remove or deactivate users
- Can delete users: Unknown
- Delete/deactivate behavior: No publicly available official documentation describes the deactivate vs. delete behavior for user accounts in Manhattan Associates products.
- Open the users area as an administrator.
- Locate the user to offboard.
- Disable, revoke, or remove the account using the controls available in that tenant.
- Review any integrations, service accounts, or credentials associated with the departing user.
| Data impact | Behavior |
|---|---|
| Owned records | Tenant data remains in the workspace; public docs do not describe user-owned content semantics in detail. |
| Shared content | Shared content and workspace records typically remain available unless separately removed or reassigned. |
| Integrations | Review service credentials, workflow ownership, and integrations separately during admin offboarding. |
| License freed | Seat reuse behavior is contract-dependent and not publicly documented in detail. |
Watch out for:
- User removal procedures are not publicly documented; customers must consult Manhattan Associates support or their implementation partner.
License and seat management
| Seat type | Includes | Cost |
|---|---|---|
| Named User | Access to the tenant features exposed to the assigned role. Seat entitlements are generally tied to the subscription contract. | Custom pricing; determined by contract and plan. |
- Where to check usage: Settings / Administration > Users and Roles
- How to identify unused seats: Review the tenant user list and any visible login or activity metadata. No public unused-seat report was verified.
- Billing notes: Manhattan Associates is sold under enterprise contracts with custom pricing (estimated $100K–$500K+ for implementation). License and seat management terms are negotiated per contract and are not publicly disclosed.
The cost of manual management
Implementation is sold under direct enterprise contracts, with costs typically estimated in the $100K–$500K+ range. User provisioning and access changes are not self-serve; they are handled by Manhattan Associates professional services or a certified implementation partner.
This means every app access change - onboarding, role updates, offboarding - carries a dependency on vendor or partner engagement, adding lead time and coordination overhead to routine IT operations.
The decision
If your organization is evaluating or already running Manhattan Associates, plan for user lifecycle management to be a vendor-mediated process rather than an admin-console task. There is no confirmed native SCIM support, no publicly documented IdP connector for Okta, Entra ID, or Google Workspace, and no self-serve offboarding path.
Every app access change should be scoped into your implementation partner's SOW or support contract from day one to avoid delays.
Bottom line
Manhattan Associates is purpose-built for complex supply chain operations, not lightweight IT self-service. User provisioning, role management, and offboarding all route through professional services or a certified partner, making access governance slower and more contract-dependent than most enterprise SaaS tools.
Organizations that need automated, auditable user lifecycle management should raise this requirement explicitly during contract negotiation, as no native automation path is publicly documented.
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