Summary and recommendation
Syncro user management can be run manually, but complexity usually increases with role models, licensing gates, and offboarding dependencies. This guide gives the exact mechanics and where automation has the biggest impact.
Syncro is an MSP-focused RMM + PSA platform priced at $129 per technician per month on a flat, no-contract basis.
Every app user - regardless of how narrowly their access is scoped - occupies a full billable seat.
There is no read-only, observer, or free admin-only seat type documented.
Technician management lives at Admin > Technicians (https://app.syncromsp.com/technicians).
Two functional user types exist: Admin Technician (full platform access including billing and account settings) and Technician (access governed by per-account permission toggles set by an Admin).
Quick facts
| Admin console path | Admin > Technicians |
| Admin console URL | Official docs |
| SCIM available | No |
| SCIM tier required | Unknown |
| SSO prerequisite | No |
User types and roles
| Role | Permissions | Cannot do | Plan required | Seat cost | Watch out for |
|---|---|---|---|---|---|
| Admin Technician | Full access to all platform features including billing, account settings, integrations, and all technician management functions. | $129/technician/month (no-contract) | Each Admin counts as a billable technician seat; there is no separate free admin-only seat type. | ||
| Technician | Access to tickets, assets, customers, invoicing, and other PSA/RMM functions as permitted by granular per-account permission toggles set by an Admin. | Cannot access account billing, cannot manage other technician accounts unless the relevant permission is explicitly granted by an Admin. | $129/technician/month (no-contract) | Permissions are configured individually per technician; there are no named role templates out of the box. Each technician seat is billed regardless of activity level. |
Permission model
- Model type: custom-roles
- Description: Syncro uses a per-technician granular permission toggle model. Admins assign individual permission flags to each technician account rather than selecting from predefined role templates. Permissions cover areas such as ticket management, asset management, invoicing, reporting, and admin functions.
- Custom roles: Yes
- Custom roles plan: Not documented
- Granularity: Per-technician toggle-level permissions across major feature areas (tickets, assets, customers, invoices, reports, admin settings).
How to add users
- Log in as an Admin technician.
- Navigate to Admin > Technicians.
- Click 'New Technician'.
- Enter the required fields (name, email address).
- Set a password or allow the system to send an invitation email.
- Configure granular permissions for the new technician.
- Save the technician record.
Required fields: First name, Last name, Email address, Password (or invitation email)
Watch out for:
- Adding a technician immediately creates a new billable seat; billing adjusts on the next billing cycle.
- Permissions default to a limited set; Admins must explicitly enable each permission area needed.
- The email address used must be unique across the Syncro account.
| Bulk option | Availability | Notes |
|---|---|---|
| CSV import | No | Not documented |
| Domain whitelisting | No | Automatic domain-based user add |
| IdP provisioning | No | Not documented |
How to remove or deactivate users
- Can delete users: Unknown
- Delete/deactivate behavior: Official Syncro documentation describes a deactivation flow for technicians. Whether a hard delete of the technician record is available could not be confirmed from official sources at time of research.
- Log in as an Admin technician.
- Navigate to Admin > Technicians.
- Locate the technician to be deactivated.
- Click on the technician record.
- Use the deactivate or disable option to revoke access.
| Data impact | Behavior |
|---|---|
| Owned records | Tickets, assets, and other records previously assigned to the deactivated technician remain in the system and can be reassigned to active technicians. |
| Shared content | Not documented |
| Integrations | Not documented |
| License freed | Deactivating a technician removes the seat from the billable count; the seat cost is no longer charged after the change takes effect on the billing cycle. |
Watch out for:
- Deactivated technicians cannot log in but their historical data (tickets, notes, time entries) is retained.
- Billing relief for a removed seat may not be immediate; verify with Syncro billing on mid-cycle removals.
License and seat management
| Seat type | Includes | Cost |
|---|---|---|
| Technician seat | Full platform access (RMM + PSA), unlimited device/agent monitoring, Splashtop remote access included. | $129/technician/month (no-contract, flat per-seat pricing) |
- Where to check usage: Admin > Technicians (lists all active technician seats)
- How to identify unused seats: Review the technician list under Admin > Technicians and check last login dates to identify inactive seats. Syncro does not document an automated unused-seat report.
- Billing notes: Syncro charges a flat $129 per active technician per month with no long-term contract required. There is no free tier or read-only observer seat. Unlimited device agents are included per account regardless of technician count.
The cost of manual management
Syncro does not offer SCIM provisioning, so every app's technician lifecycle - onboarding, permission changes, and offboarding - is handled manually through the Admin > Technicians console. Adding a technician immediately creates a billable seat; billing adjusts on the next cycle.
Removing a technician deactivates access but billing relief for mid-cycle removals is not guaranteed to be prorated - verify directly with Syncro billing.
Permissions default to a limited set on creation. Admins must explicitly toggle each permission area (tickets, assets, invoicing, reports, admin settings) for every new technician individually. There are no named role templates out of the box, which adds meaningful overhead as team size grows.
Identifying unused seats requires a manual review of last login dates under Admin > Technicians. Syncro does not document an automated inactive-seat report.
What IT admins are saying
Community evidence is not specific enough to quote or summarize yet for this app.
The decision
Syncro is well-suited for MSPs that need a tightly integrated RMM + PSA with unlimited device agents and bundled Splashtop remote access at a predictable per-seat price. The flat pricing model is straightforward for stable teams but becomes costly if headcount fluctuates frequently, given the absence of prorated offboarding relief.
Teams that require SSO, automated provisioning, or role-template-based onboarding will find Syncro's current feature set limiting. Those operational gaps are manual processes today, and the overhead compounds with every app added to the technician's scope of access.
Bottom line
Syncro delivers a capable, all-in-one MSP platform at a flat per-technician price, but its user lifecycle management is entirely manual - no SCIM, no SSO, no role templates, and no automated seat reporting.
Every app user consumes a full billable seat, permissions must be configured individually per technician, and offboarding requires hands-on admin action with uncertain mid-cycle billing outcomes.
Teams with stable, small technician rosters will absorb this overhead more easily than those managing frequent onboarding or needing audit-grade access controls.
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