TL;DR
Browser automation breaks. We built the safety net.
Scripts fail when a button moves. AI agents guess. "Mostly resilient" doesn't cut it in identity governance - one failed deprovision leaves an orphaned account for months.
Stitchflow combines two mechanisms:
- Deterministic automation - rigid, pre-validated logic that halts on any doubt
- 24/7 human-in-the-loop - when chaos happens, we intervene in real-time
99.5% uptime SLA. If it breaks, it's our job to fix it.
The Resilience Problem
The SCIM Tax forces IT teams to provision business-critical apps manually. We analyzed 721 SaaS apps: 42% lock SCIM behind enterprise pricing, 57% have no SCIM at any price. That's 98.8% of your stack where manual provisioning is the default - costing ~$12,000 per app per year in IT labor, unused licenses, and compliance gaps (based on data from 27 organizations).
To find a way around this manual work, people may try to automate with a browser or scripts, but that introduces a completely new problem: the Resilience Problem.
In the real world, things break: A vendor updates their UI, an MFA prompt appears, or a session expires at 3 AM. The biggest problem with using scripts or basic browser automation for provisioning is that they cannot gracefully handle these disruptions. For provisioning and deprovisioning, "mostly resilient" isn't enough. One failed deprovisioning event can leave an orphaned account active for months, creating an immediate security liability.
Traditional automation methods fail here:
- Brittle scripts break with every UI change.
- CAPTCHA and MFA prompts require human intervention.
- Heuristic tools (AI-based or guess-based) risk performing the wrong action on critical user data.
Stitchflow solves this by guaranteeing automation that never sleeps. We combine two core mechanisms of resilience to maintain SCIM-grade uptime across any disconnected app.
Deterministic automation: The safety guardrail
Our first defense ensures all automation is fundamentally secure, predictable, and correct. We use deterministic browser automation running in isolated containers within our private GCP network.
- Fixed logic, not AI: Every flow is explicitly scripted and pre-validated, with no AI or heuristic logic. This ensures predictable, auditable behavior.
- Hard-coded validation: Every run includes critical guardrails. For example, a deactivation flow must verify the exact target user email is displayed in the modal before proceeding.
- The principle of doubt: If the automation detects any mismatch or anomaly - a UI element missing, an unexpected state - it halts immediately to prevent incorrect actions.
This mechanism guarantees the safety of the action. But when an external force (like a vendor change) causes the halt, the second mechanism ensures the process doesn't fail permanently.
The 24/7 human-in-the-loop guarantee
The Human-in-the-Loop (HITL) system is the operational backbone that guarantees our 99.5% Uptime SLA. When deterministic code halts due to real-world chaos, a human engineer securely intervenes to restore continuity.
Inside the secure HITL system:
- Immediate alert: When an anomaly is detected (MFA, CAPTCHA, UI change), the run halts and alerts our 24/7 on-call engineering team.
- Secure access: The engineer resolves the issue in a controlled, isolated sandboxed environment within our private VPN.
- Credential protection: Crucially, credentials are automatically injected from our encrypted vaults (GCP Secret Manager or 1Password) and are never visible, copied, or stored by the engineer. Access is governed by SSO and least-privilege IAM.
- Resumption & audit: The engineer completes the required manual step (e.g., passing the MFA check), validates the environment, and resumes the automation from the exact paused state. Every intervention is fully logged with the Operator ID, timestamp, and video capture for complete audit traceability.
This system maintains the flexibility of a human admin - solving any vendor-imposed blocker - while delivering the guaranteed resilience and auditable security of an API.
The Stitchflow guarantee
Automation resilience is a managed commitment. We guarantee the automation never breaks because our engineers monitor, maintain, and continuously improve every integration you run.
By combining deterministic code with 24/7 human oversight, Stitchflow ensures that whether an app has an API, no API, or hides SCIM behind a paywall, your provisioning workflows are guaranteed to run.
Stop paying the price of unpredictable, brittle automation.
Frequently asked questions
SCIM provisioning uptime refers to the ability of your identity workflows to run reliably, consistently, and without interruption - even when the underlying apps change their UI or introduce unexpected blockers. Stitchflow guarantees this uptime across every app, including those without APIs or native SCIM.
As Stitchflow's Co-founder and Operations & Customer Success leader, Shankar has spent 3 years as a de facto member of IT teams - learning exactly how they manage the imperfect stack they inherit and what makes automation actually work for them.
