Summary and recommendation
Atera, the RMM platform used by MSPs and IT departments, does not offer SCIM provisioning on any plan. While Atera provides SAML 2.0 SSO integration starting on Enterprise/Superpower tiers ($219-$269/month per technician), this only handles authentication for existing users. The Azure AD integration documented by Atera syncs customer contacts one-way from Azure AD to Atera, but explicitly does not provision technician user accounts. For MSPs managing multiple client environments and IT teams with fluctuating staffing needs, this means every technician must be manually provisioned and deprovisioned in Atera.
This creates a significant operational burden for organizations where technician access is cost-sensitive—Atera's per-technician pricing model means every unnecessary active account directly impacts monthly costs. Without automated provisioning, departing technicians may remain active in Atera longer than necessary, and new hires face delays getting access to critical RMM tools. For MSPs handling multiple client environments, manual user management becomes even more complex as technician permissions must be configured individually across different customer portals.
The strategic alternative
Stitchflow provides managed provisioning automation for Atera without requiring Enterprise tier upgrades or custom development work. Works with any Atera plan and any IdP (Okta, Entra, Google Workspace, OneLogin). Flat pricing under $5K/year, regardless of technician count.
Quick SCIM facts
| SCIM available? | No |
| SCIM tier required | N/A |
| SSO required first? | No |
| SSO available? | Yes |
| SSO protocol | SAML 2.0 |
| Documentation | Not available |
Supported identity providers
| IdP | SSO | SCIM | Notes |
|---|---|---|---|
| Okta | Via third-party | ❌ | No Okta OIN listing found. Atera supports SAML-based SSO with any SAML-compliant IdP including Okta. No SCIM provisioning documented. |
| Microsoft Entra ID | Via third-party | ❌ | Azure AD SSO available on Enterprise tier. Azure AD Integration syncs customer contacts (one-way sync from Azure AD to Atera), not technician user accounts. SSO identifier: https://www.atera.com/saml2/service-provider/Atera |
| Google Workspace | Via third-party | ❌ | No native support |
| OneLogin | Via third-party | ❌ | No native support |
The cost of not automating
Without SCIM (or an alternative like Stitchflow), your IT team manages Atera accounts manually. Here's what that costs:
The Atera pricing problem
Atera gates SCIM provisioning behind premium plans, forcing significant cost increases for basic user management.
Tier comparison
| Plan | Price | SSO | SCIM |
|---|---|---|---|
| IT Professional | $149/mo per technician | ||
| IT Expert | $189/mo per technician | ||
| IT Master | $219/mo per technician | ||
| IT Enterprise | Custom pricing | ||
| MSP Superpower | Custom pricing |
Pricing and provisioning structure
| Plan | Price | SSO | SCIM |
|---|---|---|---|
| IT Professional | $149/mo per technician | ||
| IT Expert | $189/mo per technician | ||
| IT Master | $219/mo per technician | ||
| IT Enterprise | Custom pricing | ||
| MSP Superpower | Custom pricing |
MSP pricing follows similar structure: $129-$209/mo per technician for standard tiers, with SSO requiring the top Superpower tier.
What this means in practice
For MSPs managing 10+ technicians
Azure AD integration exists but only syncs customer contacts - not technician user accounts. This helps with ticketing workflows but doesn't solve provisioning for your actual users.
Additional constraints
Summary of challenges
- Atera does not provide native SCIM at any price tier
- Organizations must rely on third-party tools or manual provisioning
- Our research shows teams manually provisioning this app spend significant hidden costs annually
What Atera actually offers for identity
SAML SSO (Enterprise/Superpower tiers only)
Atera supports SAML 2.0 integration for single sign-on:
| Setting | Details |
|---|---|
| Protocol | SAML 2.0 |
| Supported IdPs | Okta, Azure AD, generic SAML providers |
| Tier requirement | Enterprise (IT teams) or Superpower (MSPs) |
| Service Portal SSO | Enterprise tier |
| Customer Portal SSO | Superpower tier only |
| JIT provisioning | ❌ No |
Critical limitation: SSO requires custom Enterprise pricing, and there's no automated user provisioning. Every technician account must be manually created in Atera before they can authenticate.
Azure AD Integration (contact sync only)
Atera's Azure AD integration provides limited functionality:
| Feature | Supported? |
|---|---|
| Customer contact sync | ✓ Yes (one-way from Azure AD) |
| Technician user provisioning | ❌ No |
| User deprovisioning | ❌ No |
| Group mapping | ❌ No |
| Automated lifecycle management | ❌ No |
Translation: The Azure AD integration syncs customer contact information but doesn't handle technician user accounts—the core identity management need for MSPs and IT teams.
What's missing for MSPs and IT teams
Atera has no native SCIM support and no documented user provisioning capabilities. For organizations managing multiple technicians across client environments, this means:
The lack of automated provisioning is particularly problematic in the RMM space where technician turnover is common and access to client systems must be tightly controlled.
What IT admins are saying
Community sentiment on Atera's provisioning capabilities reveals significant frustration with manual user management and high SSO costs:
- No automated provisioning - Every technician must be manually added and removed from Atera
- SSO paywall - Single sign-on requires expensive Enterprise/Superpower tiers
- Limited Azure integration - Syncs customer contacts but not technician accounts
- Per-technician pricing sensitivity - Manual provisioning mistakes directly impact monthly costs
SSO across multiple IdPs and domains. Azure AD integration syncs customer contacts (not technician accounts).
SSO for Service Portal on Enterprise tier, Customer Portal on Superpower tier.
The recurring theme
MSPs and IT teams face a costly choice between manual technician provisioning or upgrading to expensive Enterprise tiers just for basic SSO. The Azure AD integration teases automation but only handles customer contacts, leaving technician provisioning completely manual.
The decision
| Your Situation | Recommendation |
|---|---|
| Small MSP (<10 technicians) | Manual management is acceptable given per-tech pricing |
| IT department with stable team | Manual management with SSO for authentication |
| Growing MSP (20+ technicians) | Use Stitchflow: automation essential for scaling |
| Multi-client MSP with frequent tech changes | Use Stitchflow: automation critical for efficiency |
| Enterprise with compliance requirements | Use Stitchflow: automation essential for audit trail |
The bottom line
Atera's RMM platform serves MSPs and IT teams well, but it completely lacks SCIM provisioning capabilities. With per-technician pricing that can reach $269/month, manual user management becomes both expensive and error-prone as teams scale. For MSPs managing multiple client environments or IT departments with turnover, Stitchflow provides the automation that Atera simply doesn't offer.
Automate Atera without third-party complexity
Stitchflow delivers SCIM-level provisioning through resilient browser automation, backed by 24/7 human in the loop for Atera at <$5K/year, flat, regardless of team size.
Technical specifications
SCIM Version
Not specifiedSupported Operations
Not specifiedSupported Attributes
Plan requirement
Not specifiedPrerequisites
Not specifiedKey limitations
- No native SCIM documented
- SSO requires Enterprise/Superpower tier
- Azure AD sync for contacts only (not users)
- Many features tiered or add-on priced
- AI Copilot and Network Discovery billed separately
Documentation not available.
Configuration for Entra ID
Integration type
Microsoft Entra Gallery app
Where to enable
Azure AD SSO available on Enterprise tier. Azure AD Integration syncs customer contacts (one-way sync from Azure AD to Atera), not technician user accounts. SSO identifier: https://www.atera.com/saml2/service-provider/Atera
Use Stitchflow for automated provisioning.
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