Summary and recommendation
Bandwidth, the Communications Platform as a Service (CPaaS) provider, does not offer SCIM provisioning on any plan. While Bandwidth supports SAML 2.0 SSO integration for dashboard access with identity providers like Okta, Azure AD, and OneLogin, this only handles authentication for the Bandwidth App dashboard—not automated user lifecycle management or API access controls. The platform's usage-based pricing model (starting at $0.0055/min for inbound calls) focuses on API consumption rather than seat-based user management, leaving IT teams without automated provisioning capabilities.
This creates a significant operational gap for organizations using Bandwidth's APIs in production environments. IT administrators must manually manage dashboard access for developers, operations teams, and other users who need to monitor call analytics, configure webhooks, or manage API credentials. Without SCIM, there's no automated way to provision or deprovision users when team members join, change roles, or leave the organization—creating both security risks and compliance challenges for companies that rely on Bandwidth for critical communications infrastructure.
The strategic alternative
Stitchflow provides managed provisioning automation for Bandwidth without requiring any custom development work. Works with any Bandwidth plan and integrates with Okta, Entra, Google Workspace, and OneLogin. Flat pricing under $5K/year, regardless of team size.
Quick SCIM facts
| SCIM available? | No |
| SCIM tier required | N/A |
| SSO required first? | No |
| SSO available? | Yes |
| SSO protocol | SAML 2.0 |
| Documentation | Not available |
Supported identity providers
| IdP | SSO | SCIM | Notes |
|---|---|---|---|
| Okta | ✓ | ❌ | SAML 2.0 SSO compatible with Okta. No dedicated OIN integration. No SCIM provisioning. |
| Microsoft Entra ID | ✓ | ❌ | SAML 2.0 SSO compatible with Azure AD. No native Entra provisioning documented. |
| Google Workspace | Via third-party | ❌ | No native support |
| OneLogin | Via third-party | ❌ | No native support |
The cost of not automating
Without SCIM (or an alternative like Stitchflow), your IT team manages Bandwidth accounts manually. Here's what that costs:
The Bandwidth pricing problem
Bandwidth gates SCIM provisioning behind premium plans, forcing significant cost increases for basic user management.
Tier comparison
| Plan | Price | SSO | SCIM |
|---|---|---|---|
| Pay-as-you-go | Usage-based ($0.010/min voice) | ||
| Enterprise | Custom pricing + premium support ($3K+/mo) |
Provisioning options
| Plan | Price | SSO | SCIM |
|---|---|---|---|
| Pay-as-you-go | Usage-based ($0.010/min voice) | ||
| Enterprise | Custom pricing + premium support ($3K+/mo) |
Note: Bandwidth uses consumption-based pricing for API usage, with enterprise plans adding premium support and dedicated customer success management starting at $7,500/month.
What this means in practice
Without SCIM provisioning, IT teams must:
For development teams using Bandwidth's voice, messaging, and emergency services APIs, this creates a disconnect between identity management and platform access.
Additional constraints
Summary of challenges
- Bandwidth does not provide native SCIM at any price tier
- Organizations must rely on third-party tools or manual provisioning
- Our research shows teams manually provisioning this app spend significant hidden costs annually
What Bandwidth actually offers for identity
SAML SSO (Dashboard only)
Bandwidth provides SAML 2.0 integration for dashboard access with a 7-step setup process:
| Setting | Details |
|---|---|
| Protocol | SAML 2.0 |
| Supported IdPs | Okta, OneLogin, Shibboleth, AWS SSO, generic SAML 2.0 |
| Configuration | Manual XML metadata exchange |
| Scope | Bandwidth App dashboard only |
| API access | Not covered by SSO |
Critical limitation: This SSO integration only covers the Bandwidth App dashboard interface. It doesn't extend to API authentication or programmatic access, which is where most CPaaS development teams actually work.
No SCIM Provisioning
Bandwidth provides no public documentation for SCIM or automated user provisioning:
| Feature | Supported? |
|---|---|
| Create users | ❌ No public documentation |
| Update users | ❌ No public documentation |
| Deactivate users | ❌ No public documentation |
| Group management | ❌ No public documentation |
| Just-in-time provisioning | ❌ No |
The reality: For a communications platform where developers need API access and operations teams manage multiple environments, dashboard-only SSO leaves the most critical access points unmanaged. Teams still manually provision API credentials and manage user lifecycle for the actual platform services.
Why this matters: Most Bandwidth usage happens via API calls and webhooks, not dashboard logins. The current SSO offering doesn't address the core identity challenges for CPaaS implementations.
What IT admins are saying
Community sentiment on Bandwidth's authentication centers on the platform's limited user management capabilities:
- No documented SCIM provisioning for automated user lifecycle management
- SSO only available for dashboard access, not API authentication
- Lack of public documentation around enterprise authentication options
- Manual user management required for CPaaS platform access
Lack of public documentation on authentication
Contact vendor for enterprise authentication
The recurring theme
Bandwidth functions primarily as a CPaaS API platform rather than a traditional SaaS application, which means limited user provisioning capabilities. IT teams managing developer access to Bandwidth's voice and messaging APIs face manual user management with SSO only covering the dashboard interface.
The decision
| Your Situation | Recommendation |
|---|---|
| Small development team (<10 users) accessing dashboard | Manual user management acceptable |
| API-only integration with minimal dashboard users | Skip provisioning automation entirely |
| Growing engineering team (15+ users) needing dashboard access | Use Stitchflow: manual management becomes unwieldy |
| Enterprise with compliance requirements | Use Stitchflow: audit trail essential for CPaaS access |
| Multiple teams across dev, ops, and business users | Use Stitchflow: automation critical for role management |
The bottom line
Bandwidth offers robust CPaaS services but provides only basic SSO for dashboard access with no SCIM provisioning capabilities. For organizations with growing teams who need systematic user management across their communications platform, Stitchflow delivers the automation that Bandwidth doesn't offer natively.
Automate Bandwidth without third-party complexity
Stitchflow delivers SCIM-level provisioning through resilient browser automation, backed by 24/7 human in the loop for Bandwidth at <$5K/year, flat, regardless of team size.
Technical specifications
SCIM Version
Not specifiedSupported Operations
Not specifiedSupported Attributes
Plan requirement
Not specifiedPrerequisites
Not specifiedKey limitations
- No public SCIM documentation found
- SSO for dashboard access, not API
- Contact vendor for enterprise authentication
Documentation not available.
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