Summary and recommendation
Copper CRM offers SCIM provisioning, but only through Okta's integration and only on the Business plan at $99-134/user/month. This creates a problematic vendor lock-in where your provisioning capabilities are tied to both Okta and Copper's most expensive tier. Teams on lower plans ($9-69/user/month) have no automated user management options, forcing manual provisioning for sales teams where pipeline access and contact ownership require careful control.
The Business plan requirement is particularly challenging because it represents a 68-340% price increase over lower tiers just to unlock basic identity management. For a 25-person sales team, upgrading from Professional ($59/user) to Business costs an additional $12,000-19,500 annually. Without automated provisioning, departing sales reps may retain access to sensitive customer data, and new hires face delays accessing the leads and accounts they need to be productive.
The strategic alternative
Stitchflow provides SCIM-level provisioning through resilient browser automation for Copper CRM without requiring the Business plan upgrade. Works with any Copper plan and any IdP (Okta, Entra, Google Workspace, OneLogin). Flat pricing under $5K/year with SOC 2 Type II certification.
Quick SCIM facts
| SCIM available? | Yes |
| SCIM tier required | Custom |
| SSO required first? | Yes |
| SSO available? | Yes |
| SSO protocol | SAML 2.0 via Okta |
| Documentation | Official docs |
Supported identity providers
| IdP | SSO | SCIM | Notes |
|---|---|---|---|
| Okta | ✓ | ✓ | OIN app with full provisioning |
| Microsoft Entra ID | ✓ | ❌ | SSO only |
| Google Workspace | ✓ | JIT only | SAML SSO with just-in-time provisioning |
| OneLogin | ✓ | ✓ | Supported |
The cost of not automating
Without SCIM (or an alternative like Stitchflow), your IT team manages Copper accounts manually. Here's what that costs:
The Copper pricing problem
Copper gates SCIM provisioning behind premium plans, forcing significant cost increases for basic user management.
Plan Structure
| Plan | Price | SSO | SCIM |
|---|---|---|---|
| Starter | $9-12/user/mo | ||
| Basic | $23-29/user/mo | ||
| Professional | $59-69/user/mo | ||
| Business | $99-134/user/mo |
What this means in practice
For teams needing automated provisioning, the jump to Business plan creates significant cost escalation:
| Team Size | Professional → Business (Annual) | Professional → Business (Monthly) |
|---|---|---|
| 25 users | +$12,000/year | +$19,500/year |
| 50 users | +$24,000/year | +$39,000/year |
| 100 users | +$48,000/year | +$78,000/year |
Calculation: (Business price - Professional price) × users × 12 months
This forces sales teams to choose between manual user management or paying for enterprise features they don't need (unlimited contacts, custom reports, advanced analytics).
Additional constraints
Summary of challenges
- Copper supports SCIM but only at Custom tier (custom pricing)
- Google Workspace users get JIT provisioning only, not full SCIM
- Our research shows teams manually provisioning this app spend significant hidden costs annually
What Copper actually offers for identity
Copper doesn't offer native SCIM provisioning on any plan. The closest you get is SAML SSO through Okta's integration, but it requires the Business plan at $99-134/user/month:
The fundamental problem: Copper gates basic identity features behind their most expensive tier. The Business plan includes unlimited contacts, custom reports, workflow automation, and advanced CRM features that most teams don't need. We estimate ~60% of Business plan features are irrelevant for teams that just want automated provisioning.
Worse, the SCIM provisioning creates Okta vendor lock-in. Teams using Entra ID, Google Workspace directly, or OneLogin have no automated provisioning options at all. You're forced into manual user management regardless of your plan tier.
What IT admins are saying
Community sentiment on Copper's provisioning centers on the steep pricing jump required for SSO and identity management features:
- SSO requires the Business plan at $99-134/user/month - a massive jump from Basic at $23/month
- No automated provisioning options below the Business tier
- Manual user management required for teams on Starter, Basic, or Professional plans
- Google Workspace integration doesn't extend to automated user lifecycle management
SSO pricing is expensive (Business plan required)
User provisioning through Okta integration
The recurring theme
Copper's Google Workspace-native positioning suggests seamless identity management, but automated provisioning requires a 4x pricing jump to the Business plan. Teams stuck on lower tiers face manual user management despite having enterprise identity providers.
The decision
| Your Situation | Recommendation |
|---|---|
| Small sales team (<10 users) on Google Workspace | Use Copper natively with manual user management |
| Growing team (10-25 users) willing to pay Business plan pricing | Consider native Okta integration at $134/user/month |
| Cost-conscious teams needing SSO/provisioning | Use Stitchflow: avoid the Business plan premium |
| Large sales organizations (50+ users) | Use Stitchflow: significant cost savings over Business plan |
| Multi-IdP environments or non-Okta setups | Use Stitchflow: broader IdP compatibility |
The bottom line
Copper's Google Workspace integration is excellent, but SSO and provisioning require the expensive Business plan at $134/user/month—nearly double the Professional plan cost. For teams that need automated provisioning without the premium pricing, Stitchflow delivers the same capabilities at a fraction of the cost.
Automate Copper without the tier upgrade
Stitchflow delivers SCIM-level provisioning through resilient browser automation, backed by 24/7 human in the loop for Copper at <$5K/year, flat, regardless of team size.
Technical specifications
SCIM Version
2.0
Supported Operations
Create, Update, Deactivate, Groups
Supported Attributes
Not specifiedPlan requirement
Custom
Prerequisites
SSO must be configured first
Key limitations
- SSO only on Business plan ($134/user/month)
- SCIM via Okta integration
- Lower plans have no SSO
Configuration for Okta
Integration type
Okta Integration Network (OIN) app with SCIM provisioning
Prerequisite
SSO must be configured before enabling SCIM.
Where to enable
Required credentials
SCIM endpoint URL and bearer token (generated in app admin console).
Configuration steps
Enable Create Users, Update User Attributes, and Deactivate Users.
Provisioning trigger
Okta provisions based on app assignments (users or groups).
Supports SCIM, SAML, and SWA. Features include Group Linking, Schema Discovery, and Attribute Writeback. Full user provisioning capabilities.
Native SCIM is available on Custom. Use Stitchflow if you need provisioning without the tier upgrade.
Unlock SCIM for
Copper
Copper gates automation behind Business ($99-134/user/month) plan. Stitchflow delivers the same SCIM outcomes for a flat fee.
See how it works
