Summary and recommendation
Freshsales does not offer native SCIM provisioning. However, as part of the Freshworks suite, it supports SCIM through the unified Freshworks marketplace integration with Okta, Entra ID, and OneLogin—but only on Enterprise plans starting at $71-99 per user per month. This creates a significant cost barrier for smaller sales teams that need automated provisioning but can't justify the Enterprise tier pricing jump from Pro plans at $47-59 per user monthly.
The Freshworks integration approach also introduces complexity since it manages identity across the entire Freshworks suite, not just Freshsales. IT teams must configure provisioning at the suite level, which can create unwanted dependencies and complicate access management when organizations only use specific Freshworks products. Additionally, the legacy SSO apps have been deprecated, forcing a migration to the new unified approach.
The strategic alternative
Stitchflow provides SCIM-level provisioning through resilient browser automation for Freshsales that works on any plan, including Pro and Growth tiers. No need to upgrade to Enterprise just for provisioning capabilities. Flat pricing under $5K/year, regardless of your Freshsales plan or team size.
Quick SCIM facts
| SCIM available? | Yes |
| SCIM tier required | Enterprise |
| SSO required first? | Yes |
| SSO available? | Yes |
| SSO protocol | SAML 2.0, OAuth2, OIDC |
| Documentation | Official docs |
Supported identity providers
| IdP | SSO | SCIM | Notes |
|---|---|---|---|
| Okta | ✓ | ✓ | OIN app with full provisioning |
| Microsoft Entra ID | ✓ | ✓ | Gallery app with SCIM |
| Google Workspace | ✓ | JIT only | SAML SSO with just-in-time provisioning |
| OneLogin | ✓ | ✓ | Supported |
The cost of not automating
Without SCIM (or an alternative like Stitchflow), your IT team manages Freshsales accounts manually. Here's what that costs:
The Freshsales pricing problem
Freshsales gates SCIM provisioning behind premium plans, forcing significant cost increases for basic user management.
Tier comparison
| Plan | Price | SSO | SCIM |
|---|---|---|---|
| Growth | $11-18/user/month | ||
| Pro | $47-59/user/month | ||
| Enterprise | $71-99/user/month |
Pricing structure
| Plan | Price | SSO | SCIM |
|---|---|---|---|
| Growth | $11-18/user/month | ||
| Pro | $47-59/user/month | ||
| Enterprise | $71-99/user/month |
What this means in practice
For a 50-person sales team currently on Pro ($47/user/month), upgrading to Enterprise for SCIM costs an additional $24-40 per user per month:
This means you're paying $14K-24K annually just to automate user provisioning for your CRM.
Additional constraints
Summary of challenges
- Freshsales supports SCIM but only at Enterprise tier ($71-99/user/month (billed annually))
- Google Workspace users get JIT provisioning only, not full SCIM
- Our research shows teams manually provisioning this app spend significant hidden costs annually
What the upgrade actually includes
Freshsales Enterprise pricing ($71-99/user/month) includes SCIM provisioning, but it's bundled within the broader Freshworks identity system.
Freshworks Enterprise Bundle
The Enterprise tier unlocks automated user provisioning alongside a suite of advanced CRM features:
Identity & Security:
CRM Features:
The Freshworks Integration Reality
Freshsales SCIM works through the unified Freshworks marketplace app, not a dedicated Freshsales integration:
| Setting | Details |
|---|---|
| Integration method | Freshworks marketplace app (all products) |
| Supported IdPs | Okta, Azure AD, OneLogin |
| Legacy apps | Deprecated (must migrate to new Freshworks app) |
| Identity scope | Shared across entire Freshworks suite |
Key limitation: If you only use Freshsales, you're still paying for and configuring identity management across the entire Freshworks ecosystem. The SCIM configuration affects all Freshworks products, even ones you don't use.
What 80% of teams don't need
Most sales teams upgrading to Enterprise for SCIM won't use the majority of bundled features:
You're paying $71-99/user/month when you might only need the $47/user Pro plan plus automated provisioning.
What IT admins are saying
Community sentiment on Freshsales provisioning reveals frustration with the Enterprise pricing barrier and Freshworks suite complexity:
- Enterprise plan requirement blocks smaller teams - SCIM provisioning only available at $71-99/user/month, forcing costly upgrades just for basic automation
- Freshworks suite identity confusion - Shared identity configuration across all Freshworks products creates complexity for single-app deployments
- Legacy integration deprecation - Older SSO setups require migration to new Freshworks marketplace app, adding project overhead
- Manual territory and permission management - Without SCIM, sales territory assignments and deal permissions must be configured manually for each user
User accounts must be manually created and configured in Freshsales before SSO authentication will work properly.
The Freshworks integration handles multiple products at once, which is overkill when you only need Freshsales provisioning.
The recurring theme
Freshsales forces IT teams into expensive Enterprise plans just to automate user provisioning, while the unified Freshworks identity model adds unnecessary complexity for organizations using only the CRM product.
The decision
| Your Situation | Recommendation |
|---|---|
| Small sales team (<20 users) on Growth plan | Manual management is acceptable |
| Mid-size sales org on Pro plan | Consider upgrading to Enterprise for SCIM, or use Stitchflow |
| Enterprise plan with Freshworks suite | Native SCIM via Freshworks integration works well |
| Multi-product Freshworks deployment | Native SCIM recommended for unified identity management |
| Standalone Freshsales needing automation | Use Stitchflow: avoid expensive Enterprise upgrade |
The bottom line
Freshsales SCIM requires the expensive Enterprise plan ($71-99/user/month) and works through the broader Freshworks identity integration. For organizations not ready for that pricing jump or using Freshsales standalone, Stitchflow delivers the same automation at under $5K/year flat rate.
Automate Freshsales without the tier upgrade
Stitchflow delivers SCIM-level provisioning through resilient browser automation, backed by 24/7 human in the loop for Freshsales at <$5K/year, flat, regardless of team size.
Technical specifications
SCIM Version
2.0
Supported Operations
Create, Update, Deactivate, Groups
Supported Attributes
Not specifiedPlan requirement
Enterprise
Prerequisites
SSO must be configured first
Key limitations
- Part of Freshworks suite - shared identity config
- Legacy SSO apps deprecated
- Install Freshworks app for new SSO setup
Configuration for Okta
Integration type
Okta Integration Network (OIN) app with SCIM provisioning
Prerequisite
SSO must be configured before enabling SCIM.
Where to enable
Required credentials
SCIM endpoint URL and bearer token (generated in app admin console).
Configuration steps
Enable Create Users, Update User Attributes, and Deactivate Users.
Provisioning trigger
Okta provisions based on app assignments (users or groups).
Use unified Freshworks Okta integration. Legacy SSO apps deprecated.
Native SCIM is available on Enterprise. Use Stitchflow if you need provisioning without the tier upgrade.
Configuration for Entra ID
Integration type
Microsoft Entra Gallery app with SCIM provisioning
Prerequisite
SSO must be configured before enabling SCIM.
Where to enable
Required credentials
Tenant URL (SCIM endpoint) and Secret token (bearer token from app admin console).
Configuration steps
Set Provisioning Mode = Automatic, configure SCIM connection.
Provisioning trigger
Entra provisions based on user/group assignments to the enterprise app.
Sync behavior
Entra provisioning runs on a scheduled cycle (typically every 40 minutes).
Azure AD Provisioning (SCIM) available via Freshworks Marketplace. Part of unified Freshworks identity.
Native SCIM is available on Enterprise. Use Stitchflow if you need provisioning without the tier upgrade.
Unlock SCIM for
Freshsales
Freshsales gates automation behind Enterprise plan. Stitchflow delivers the same SCIM outcomes for a flat fee, saving you 450%.
See how it works
