Summary and recommendation
Oracle CX Sales includes native SCIM 2.0 provisioning through Oracle Identity Cloud Service, available across all Fusion CX Sales subscriptions starting at $65/user/month. However, the implementation comes with significant architectural complexity: SCIM authentication uses Basic Auth only (no OAuth), and provisioning flows through Oracle's broader Fusion Applications ecosystem rather than directly to CX Sales. This creates a web of dependencies where your SCIM integration is tied to Oracle's identity infrastructure, making troubleshooting and configuration changes more complex for IT teams managing hybrid identity environments.
The Oracle ecosystem approach means you're not just implementing SCIM for CX Sales—you're federated through Oracle Identity Cloud Service, which adds another layer between your IdP and the application your sales teams actually use. While this works for Oracle-centric organizations, it creates unnecessary complexity for teams using best-of-breed SaaS tools where direct, simple integrations are preferred.
The strategic alternative
Stitchflow provides SCIM-level provisioning through resilient browser automation for Oracle CX Sales without the Oracle identity infrastructure complexity. Works with any plan and any IdP (Okta, Entra, Google Workspace, OneLogin). Flat pricing under $5K/year with 24/7 human-in-the-loop support.
Quick SCIM facts
| SCIM available? | Yes |
| SCIM tier required | Enterprise |
| SSO required first? | Yes |
| SSO available? | Yes |
| SSO protocol | SAML 2.0 |
| Documentation | Official docs |
Supported identity providers
| IdP | SSO | SCIM | Notes |
|---|---|---|---|
| Okta | ✓ | ✓ | OIN app with full provisioning |
| Microsoft Entra ID | ✓ | ✓ | Gallery app with SCIM |
| Google Workspace | ✓ | JIT only | SAML SSO with just-in-time provisioning |
| OneLogin | ✓ | ✓ | Supported |
The cost of not automating
Without SCIM (or an alternative like Stitchflow), your IT team manages Oracle CX Sales accounts manually. Here's what that costs:
The Oracle CX Sales pricing problem
Oracle CX Sales gates SCIM provisioning behind premium plans, forcing significant cost increases for basic user management.
Plan Structure (Billed Monthly)
| Plan | Price | SSO | SCIM |
|---|---|---|---|
| Basic | $65/user/mo | ||
| Enterprise | $300/user/mo |
Note: All Oracle Fusion CX Sales subscriptions (v11.12.1.0.0+) include SCIM 2.0 provisioning via Oracle Identity Cloud Service. Pricing varies based on feature set and Oracle Cloud Infrastructure requirements.
What this means in practice
Even the entry-level Oracle CX Sales pricing represents a substantial investment:
| Team Size | Basic Annual Cost | Enterprise Annual Cost |
|---|---|---|
| 25 users | $19,500/year | $90,000/year |
| 50 users | $39,000/year | $180,000/year |
| 100 users | $78,000/year | $360,000/year |
Calculation: Plan price × users × 12 months
Additional constraints
Summary of challenges
- Oracle CX Sales supports SCIM but only at Enterprise tier (custom pricing)
- Google Workspace users get JIT provisioning only, not full SCIM
- Our research shows teams manually provisioning this app spend significant hidden costs annually
What the upgrade actually includes
Oracle CX Sales includes SCIM across all Fusion CX Sales subscriptions (v11.12.1.0.0+), but you're paying for the full Oracle ecosystem:
The SCIM implementation uses Basic Auth only and requires Oracle Identity Cloud Service as an intermediary layer. While functional, you're essentially paying enterprise CRM pricing to get basic provisioning capabilities.
Stitchflow Insight
If you need a full Oracle sales platform, the identity features are reasonable additions. If you just want automated user provisioning for existing Oracle tools, you're paying for an entire CRM suite you may not need. We estimate ~80% of Oracle CX Sales features are irrelevant for teams that only need identity management.
What IT admins are saying
Community sentiment on Oracle CX Sales's provisioning setup reveals frustration with Oracle's complex federation model. Common complaints:
- Having to route everything through Oracle Identity Cloud Service instead of direct SCIM
- Basic Authentication only for SCIM endpoints (no OAuth/bearer tokens)
- The Oracle ecosystem complexity making simple user provisioning overly complicated
- Lack of clear documentation for CX Sales-specific provisioning workflows
Oracle makes you jump through so many hoops just to get users synced. Everything has to go through IDCS first, then federate to your actual IdP. It's backwards.
The SCIM implementation uses Basic Auth which feels like we're back in 2010. Most modern apps have moved to OAuth but Oracle is still stuck in the past.
The recurring theme
Oracle's insistence on routing provisioning through their Identity Cloud Service adds unnecessary complexity to what should be straightforward user lifecycle management.
The decision
| Your Situation | Recommendation |
|---|---|
| Need SCIM but Oracle pricing too high | Use Stitchflow: avoid $65-300/user/month Oracle costs |
| Struggling with Oracle ecosystem complexity | Use Stitchflow: escape Oracle Identity Cloud Service dependencies |
| SCIM Basic Auth-only is a security concern | Use Stitchflow: get modern OAuth 2.0 authentication |
| Already paying for Oracle CX Sales Enterprise | Use native SCIM: you're paying for the Oracle platform |
| Small sales team, minimal user changes | Manual provisioning may work: but watch for Oracle integration gaps |
The bottom line
Oracle CX Sales forces you into their expensive ecosystem ($65-300/user/month) with SCIM limited to Basic Auth through Oracle Identity Cloud Service. For teams wanting secure, modern provisioning without Oracle's platform lock-in, Stitchflow delivers enterprise automation at a fraction of the cost.
Automate Oracle CX Sales without the tier upgrade
Stitchflow delivers SCIM-level provisioning through resilient browser automation, backed by 24/7 human in the loop for Oracle CX Sales at <$5K/year, flat, regardless of team size.
Technical specifications
SCIM Version
2.0
Supported Operations
Create, Update, Deactivate, Groups
Supported Attributes
Not specifiedPlan requirement
Enterprise
Prerequisites
SSO must be configured first
Key limitations
- Part of Oracle Fusion Applications
- Uses Oracle Identity Cloud Service
- External IdP federation supported
- Syncs with Oracle Integration
- SCIM uses Basic Auth only
Configuration for Okta
Integration type
Okta Integration Network (OIN) app with SCIM provisioning
Prerequisite
SSO must be configured before enabling SCIM.
Where to enable
Required credentials
SCIM endpoint URL and bearer token (generated in app admin console).
Configuration steps
Enable Create Users, Update User Attributes, and Deactivate Users.
Provisioning trigger
Okta provisions based on app assignments (users or groups).
Integrate via Oracle Identity Cloud Service app in OIN. SCIM and SAML SSO with JIT provisioning. Uses Base64 encoded client credentials.
Native SCIM is available on Enterprise. Use Stitchflow if you need provisioning without the tier upgrade.
Configuration for Entra ID
Integration type
Microsoft Entra Gallery app with SCIM provisioning
Prerequisite
SSO must be configured before enabling SCIM.
Where to enable
Required credentials
Tenant URL (SCIM endpoint) and Secret token (bearer token from app admin console).
Configuration steps
Set Provisioning Mode = Automatic, configure SCIM connection.
Provisioning trigger
Entra provisions based on user/group assignments to the enterprise app.
Sync behavior
Entra provisioning runs on a scheduled cycle (typically every 40 minutes).
No dedicated CX Sales gallery app. Use Oracle Fusion ERP or IDCS tutorials as reference. Provision users via Oracle Identity Cloud Service.
Native SCIM is available on Enterprise. Use Stitchflow if you need provisioning without the tier upgrade.
Unlock SCIM for
Oracle CX Sales
Oracle CX Sales gates automation behind Enterprise plan. Stitchflow delivers the same SCIM outcomes for a flat fee.
See how it works
