Datadog SCIM guide

ChatGPT Enterprise supports native SCIM 2.0 for automated user provisioning, but OpenAI restricts this capability to their highest-tier Enterprise plan with custom pricing (estimated ~$60/seat for 70+ users). The Business plan includes SSO but deliberately excludes SCIM, forcing IT teams into manual user management despite paying $25-30/user/month. This creates a significant pricing cliff: teams must jump from Business to Enterprise—often doubling their spend—just to automate basic user lifecycle operations. This gap between SSO and SCIM creates operational friction for IT teams managing AI tool adoption. While employees can authenticate through your identity provider on the Business plan, you still need to manually provision accounts, manage group memberships, and handle offboarding. For organizations rapidly scaling ChatGPT usage across departments, this manual overhead becomes a bottleneck. The 40-minute sync delay on Azure Entra ID compounds these challenges, making real-time access management impossible even on Enterprise.

Freshdesk supports SCIM provisioning, but only on the Enterprise plan at $79/agent/month. This creates a significant cost barrier for smaller support teams who need automated provisioning but can't justify nearly $1,000/year per agent just to access SCIM. The provisioning system distinguishes between agents (who handle tickets) and contacts (end users), requiring careful configuration to ensure the right people get the right access levels. Role mapping can also require additional setup work to properly assign support agents to appropriate permission groups. For customer support teams, this pricing gate is particularly problematic because support agents often have high turnover rates and need immediate access to handle incoming tickets. Manual provisioning delays mean either security gaps (shared accounts) or customer service delays (agents waiting for access). The Enterprise plan requirement forces smaller teams to either accept manual processes or overpay for features they may not need.

Linear supports SCIM 2.0 for automated user provisioning, but only on its Enterprise plan with custom pricing (typically $192-240/user/year). The company requires SAML SSO to be enabled before SCIM can be configured, meaning you can't use automated provisioning without also implementing single sign-on. For teams currently on Business ($9.60/user/month annually), upgrading to Enterprise represents a 20x price increase just to unlock basic provisioning automation. This creates a significant gap for growing teams that need automated user lifecycle management but aren't ready for enterprise-level pricing. While Linear offers JIT provisioning through SAML, this only creates accounts when users first log in—it doesn't handle deprovisioning when employees leave or role changes that require immediate access removal. For compliance-focused organizations, waiting for users to self-provision on first login isn't acceptable.