Datto SCIM guide

ConnectWise, the MSP platform suite, does not offer native SCIM provisioning across any of its products (Manage, Control, Automate). While SCIM provisioning is available through Okta's OIN integration on enterprise plans, this creates vendor lock-in and leaves teams using other identity providers like Entra ID or Google Workspace without automated provisioning options. The lack of native SCIM is particularly problematic for MSPs managing multiple ConnectWise products, as each requires separate SSO configurations and manual user management across the entire suite. This gap creates significant operational overhead for growing MSPs. Without SCIM, IT teams must manually provision and deprovision technicians across multiple ConnectWise products when onboarding new hires or managing role changes. For MSPs with high technician turnover or seasonal staffing, this manual process becomes a compliance risk and productivity drain. SSO alone doesn't solve the problem—it only handles authentication, not the critical user lifecycle management needed for proper access governance.

8x8 supports SCIM 2.0 for automated user provisioning, but only on their quote-based X Series plans (previously $24-44/user/month range before they moved to custom pricing). While SCIM can create, update, and deactivate users, it has critical gaps that create ongoing manual overhead: license assignment must be done manually after every user is provisioned, users can't be deleted (only deactivated), and provisioned users don't automatically appear in the Company Directory. For IT teams managing a unified communications platform that typically covers all employees, these limitations defeat much of SCIM's purpose. You're still manually touching every user account to assign licenses and ensure directory visibility. The lack of user deletion support also creates compliance headaches when employees leave - accounts accumulate as "deactivated" rather than being properly removed.

Absorb LMS supports native SCIM provisioning, but only on Enterprise plans with SSO as a required paid add-on. Even with SCIM enabled, the implementation has critical limitations: SAML provisioning only creates accounts on first login and never updates existing users, and full user provisioning requires the specific "Absorb 5 - New Learner Experience" version. For organizations managing compliance training across hundreds or thousands of learners, these gaps create ongoing manual work. The SSO-as-add-on model means you're paying extra fees on top of already custom Enterprise pricing ($6-12/user/month base, but varies significantly). For learning management systems handling external partners, contractors, and employees across different access levels, the inability to update existing user attributes through SAML provisioning forces IT teams into manual account management—exactly what automated provisioning should eliminate.