ConnectWise SCIM guide

Datto offers SCIM provisioning exclusively through Okta's Partner Portal integration—a narrow solution that only addresses MSP partner access, not the broader user management needs across Datto's ecosystem of RMM, Workplace, and backup products. While Datto supports SAML 2.0 SSO for RMM and Workplace, these require manual user creation with matching email addresses between your IdP and Datto systems. The SSO implementation also requires certificate management, with the current RMM certificate expiring in September 2026. For MSPs managing multiple Datto products, this creates a fragmented provisioning experience where Partner Portal users flow automatically through SCIM, but technicians accessing RMM or Workplace must be manually provisioned despite having SSO authentication. This hybrid approach leaves IT teams managing users across multiple interfaces while maintaining email synchronization between systems—exactly the type of manual overhead that automated provisioning should eliminate.

6sense, the B2B revenue intelligence platform, has paused SCIM provisioning for new customers until Q4 2026. While existing customers with SCIM enabled can continue using it, new implementations are limited to JIT (Just-In-Time) provisioning through SAML SSO. This creates a significant gap for IT teams managing revenue intelligence access, as JIT only creates users on first login and provides minimal attribute mapping (email, first name, last name only). For an enterprise platform with typical pricing of $55,000-$130,000 annually, the absence of automated user lifecycle management is a substantial limitation. The lack of SCIM until Q4 2026 forces IT teams into manual provisioning workflows for a platform handling sensitive revenue data. While SAML SSO handles authentication, it doesn't address user lifecycle events like role changes, department transfers, or offboarding. This creates compliance risks in revenue teams where access to prospect data and sales intelligence must be tightly controlled. The nearly two-year wait for SCIM restoration means organizations implementing 6sense today face manual user management for the foreseeable future.

ActiveCampaign, the marketing automation platform, does not offer native SCIM provisioning on any plan. While the Enterprise plan ($145+/month) includes SAML 2.0 SSO with just-in-time (JIT) provisioning, this only creates user accounts on first login—there's no automated deprovisioning when employees leave or change roles. New SSO users are automatically added to a generic "SSO Users" group with configurable permissions, but IT teams have no way to programmatically manage user lifecycles or enforce granular access controls based on department or role changes. This creates a significant gap for marketing teams that need to manage access to customer data and campaign tools. When employees leave the company or change departments, their ActiveCampaign access must be manually revoked, creating compliance risks and potential data exposure. The lack of automated deprovisioning means former employees could theoretically retain access to sensitive marketing data and customer information until someone manually removes them from the platform.