Summary and recommendation
Drift Video does not offer standalone SCIM provisioning because it's a feature within the broader Drift platform (now owned by Salesloft). While Drift itself supports SCIM 2.0 provisioning on Enterprise plans, this configuration happens at the platform level—not specifically for video features. This creates a confusing provisioning scenario where IT teams must configure user access through Drift's main SCIM endpoint, even if they're primarily using video messaging capabilities. Additionally, Drift's SCIM implementation has a critical limitation: deprovisioned users cannot be re-provisioned, requiring manual intervention to restore access.
For organizations using Drift Video as part of their sales enablement stack, this platform-level dependency creates unnecessary complexity. IT teams can't granularly control video feature access without managing the entire Drift ecosystem, and the re-provisioning limitation means any accidental deprovisioning requires opening support tickets. Since video messaging often involves sensitive customer interactions and compliance requirements, this manual overhead poses both operational and security risks.
The strategic alternative
Drift Video gates SCIM behind Enterprise. Skip the Enterprise plan upgrade and automate complete outcomes across your stack. We maintain the integration layer underneath. You focus on judgment, not plumbing.
Quick SCIM facts
| SCIM available? | Yes |
| SCIM tier required | Enterprise |
| SSO required first? | Yes |
| SSO available? | Yes |
| SSO protocol | SAML 2.0 |
| Documentation | Official docs |
Supported identity providers
| IdP | SSO | SCIM | Notes |
|---|---|---|---|
| Okta | ✓ | ✓ | OIN app with full provisioning |
| Microsoft Entra ID | ✓ | ❌ | SSO only |
| Google Workspace | ✓ | JIT only | SAML SSO with just-in-time provisioning |
| OneLogin | ✓ | ✓ | Supported |
The cost of not automating
Without SCIM (or an alternative like Stitchflow), your IT team manages Drift Video accounts manually. Here's what that costs:
The Drift Video pricing problem
Drift Video gates SCIM provisioning behind premium plans, forcing significant cost increases for basic user management.
Tier comparison
| Plan | Price | SSO | SCIM |
|---|---|---|---|
| Standard | Included with Drift subscription | ||
| Enterprise | Included with Drift subscription |
Pricing structure
| Plan | Price | SCIM |
|---|---|---|
| Standard | Included with Drift subscription | ❌ Not available |
| Enterprise | Included with Drift subscription | ✓ Platform-level only |
All authentication and provisioning for Drift Video must be configured at the Drift platform level through Drift's native SCIM 2.0 endpoint at https://driftapi.com/scim/Users.
What this means in practice
Since Drift Video inherits all user management from the main Drift platform, you face several operational constraints:
Additional constraints
Summary of challenges
- Drift Video supports SCIM but only at Enterprise tier (custom pricing)
- Google Workspace users get JIT provisioning only, not full SCIM
- Our research shows teams manually provisioning this app spend significant hidden costs annually
What Drift Video actually offers for identity
SAML SSO + SCIM (Drift Enterprise)
Since Drift Video is part of the broader Drift platform (now owned by Salesloft), all identity configuration happens at the platform level:
| Setting | Details |
|---|---|
| Protocol | SAML 2.0 |
| SCIM version | SCIM 2.0 |
| Supported IdPs | Okta, Azure AD/Entra, OneLogin, generic SAML |
| Configuration | Through main Drift platform settings |
| Endpoint | https://driftapi.com/scim/Users |
Key platform features:
Critical Limitation: One-Way Deprovisioning
Drift's SCIM implementation has a significant operational flaw: once a user is deprovisioned, they cannot be re-provisioned through SCIM. If someone leaves the company and returns later, or if they're accidentally removed from the IdP group, IT must manually recreate their account in Drift.
This creates ongoing administrative overhead that defeats the purpose of automated provisioning.
Okta Integration (via OIN)
The Okta Integration Network listing confirms full SCIM support:
| Feature | Supported? |
|---|---|
| SAML SSO | ✓ Yes |
| Create users | ✓ Yes |
| Update users | ✓ Yes |
| Deactivate users | ✓ Yes (but no re-provisioning) |
| Group push | ✓ Yes |
However, this requires Drift Enterprise pricing, which typically starts at $500+ per user annually for the full Drift platform.
What IT admins are saying
Drift Video's identity management approach creates confusion for IT teams since it's not a standalone application:
- Platform dependency confusion - Video provisioning is handled at the Drift platform level, not as a separate app
- Mixed messaging in directories - Okta shows Drift Video as its own integration, but SSO/SCIM must be configured through main Drift platform
- Re-provisioning limitations - Once users are deprovisioned from Drift, they cannot be re-provisioned through SCIM
- Enterprise tier requirement - SCIM provisioning only available on Drift's Enterprise plan
SSO/SCIM configured at Drift platform level... Video feature inherits authentication from main Drift SSO/SCIM configuration.
Limitation: Deprovisioned users cannot be re-provisioned.
The recurring theme
IT admins expect Drift Video to function as an independent app with its own provisioning, but it's actually just a feature within the broader Drift platform, creating setup confusion and permanent deprovisioning issues.
The decision
| Your Situation | Recommendation |
|---|---|
| Small sales team (<20 users) using basic video messaging | Manual management is acceptable |
| Drift Enterprise customer with existing SCIM setup | Use native SCIM through your Drift platform configuration |
| Large sales organization (50+ users) needing video automation | Use Stitchflow: centralized user management essential |
| Multi-product Salesloft deployment with compliance needs | Use Stitchflow: consistent provisioning across all tools |
| Growing sales team with frequent rep turnover | Use Stitchflow: automation prevents access gaps during transitions |
The bottom line
Drift Video inherits its identity management from the broader Drift platform, which means you're dependent on your Enterprise-tier SCIM configuration. For organizations wanting dedicated video messaging provisioning or those not on Drift Enterprise, Stitchflow provides independent automation that works regardless of your Drift subscription level.
Make Drift Video workflows AI-native
Drift Video gates SCIM behind Enterprise. We build complete offboarding, user access reviews, and license workflows without that SCIM Tax upgrade.
Technical specifications
SCIM Version
2.0
Supported Operations
Create, Update, Deactivate, Groups
Supported Attributes
Not specifiedPlan requirement
Enterprise
Prerequisites
SSO must be configured first
Key limitations
- Part of Drift platform - not separate app
- SSO/SCIM configured at Drift platform level
Configuration for Okta
Integration type
Okta Integration Network (OIN) app with SCIM provisioning
Prerequisite
SSO must be configured before enabling SCIM.
Where to enable
Required credentials
SCIM endpoint URL and bearer token (generated in app admin console).
Configuration steps
Enable Create Users, Update User Attributes, and Deactivate Users.
Provisioning trigger
Okta provisions based on app assignments (users or groups).
Configured at Drift platform level. Video feature inherits authentication from main Drift SSO/SCIM configuration.
Drift Video gates SCIM behind Enterprise. Stitchflow automates complete workflows without that SCIM Tax upgrade.
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Drift Video
Drift Video gates SCIM behind Enterprise plan. We automate complete offboarding and access reviews across your stack without that SCIM Tax upgrade.
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