Summary and recommendation
Front supports SCIM provisioning, but only on Professional plans and above ($59/seat/month annually). The functionality is severely limited: you can create and delete users, but that's it. No attribute updates, no group provisioning, and no ability to sync role changes or profile updates from your identity provider.
This creates a significant operational gap for customer support teams. While you can automatically create Front accounts when someone joins, any role changes, department moves, or profile updates require manual intervention in Front's admin console. For support organizations with high turnover and frequent team restructuring, this means IT admins are constantly doing manual cleanup work that should be automated.
The strategic alternative
Front gates SCIM behind Enterprise. That can unlock provisioning, but it still does not complete the offboarding, access review, or license workflow across the rest of your stack. Stitchflow builds and maintains the IT workflows your team still runs manually, across every app, including the ones without APIs.
Quick SCIM facts
| SCIM available? | Yes |
| SCIM tier required | Enterprise |
| SSO required first? | Yes |
| SSO available? | Yes |
| SSO protocol | SAML 2.0 |
| Documentation | Official docs |
Supported identity providers
| IdP | SSO | SCIM | Notes |
|---|---|---|---|
| Okta | ✓ | ✓ | OIN app with full provisioning |
| Microsoft Entra ID | ✓ | ✓ | Gallery app with SCIM |
| Google Workspace | ✓ | JIT only | SAML SSO with just-in-time provisioning |
| OneLogin | ✓ | ✓ | Supported |
The cost of not automating
Without SCIM (or an alternative like Stitchflow), your IT team manages Front accounts manually. Here's what that costs:
The Front pricing problem
Front gates SCIM provisioning behind premium plans, forcing significant cost increases for basic user management.
Plan Structure (Billed Annually)
| Plan | Price | SSO | SCIM |
|---|---|---|---|
| Starter | $19/seat/mo | ||
| Growth | $59/seat/mo | ||
| Scale | $99/seat/mo | ||
| Premier | $229/seat/mo | Basic | |
| Enterprise | Contact sales | Basic |
Note: SCIM is available on Professional plans and above according to some documentation, but Enterprise pricing is typically required for full SSO+SCIM deployment in practice.
What this means in practice
Using Premier tier pricing for SCIM access (minimum 50 seats):
| Team Size | Annual Cost | Monthly Cost |
|---|---|---|
| 50 users | $137,400/year | $11,450/month |
| 100 users | $274,800/year | $22,900/month |
| 200 users | $549,600/year | $45,800/month |
These costs are particularly steep given Front's limited SCIM implementation—you're paying enterprise prices for basic create/delete functionality.
Additional constraints
Summary of challenges
- Front supports SCIM but only at Enterprise tier (custom pricing)
- Google Workspace users get JIT provisioning only, not full SCIM
- Our research shows teams manually provisioning this app spend significant hidden costs annually
What the upgrade actually includes
Front doesn't sell SCIM separately. It's bundled with Professional/Growth plan features (despite the research showing Enterprise required):
The catch? Front's SCIM is severely limited—it only handles user creation and deletion. No attribute updates, no group provisioning, no role management. You're paying for a full collaboration platform upgrade to get half-functional SCIM.
Stitchflow Insight
We estimate ~60% of Professional/Growth features are irrelevant for teams that only need proper user provisioning. You're essentially paying premium prices for basic create/delete functionality that most apps include in their standard SCIM implementation.
What IT admins are saying
Community sentiment on Front's SCIM implementation is mixed, with frustration centered on its limited functionality rather than pricing barriers. Common complaints:
- SCIM only handles user creation and deletion—no attribute updates
- No group provisioning or sync capabilities
- Enterprise plan requirement locks out smaller teams
- Having to manually manage user attributes after initial provisioning
"Limited SCIM functionality (create/delete only)" and "No group sync" are recurring themes in IT forums discussing Front's provisioning capabilities.
The recurring theme
While Front makes SCIM accessible at lower tiers than many competitors, the barebones implementation forces admins into hybrid manual/automated workflows that defeat the purpose of automation.
The decision
| Your Situation | Recommendation |
|---|---|
| On Starter/Growth, need SCIM | Use Stitchflow: avoid the $170K+/year Enterprise jump for 50+ seats |
| On Scale, SCIM not included in your plan | Use Stitchflow: skip the Enterprise upgrade for basic provisioning |
| Already on Enterprise | Use native SCIM: you're paying for it (but accept create/delete limitations) |
| Need group sync or attribute updates | Use Stitchflow: native SCIM only does user creation and deletion |
| Small support team, low turnover | Manual may work: but customer data access still needs tight controls |
The bottom line
Front gates SCIM behind Enterprise. The upgrade may unlock provisioning, but the workflow still has to complete across the rest of your stack.
Close the Front workflow gap
Front gates SCIM behind Enterprise, but the bigger issue is the workflow around it. Stitchflow builds and maintains the offboarding, access review, or license workflow underneath.
Technical specifications
SCIM Version
2.0
Supported Operations
Create, Update, Deactivate, Groups
Supported Attributes
Not specifiedPlan requirement
Enterprise
Prerequisites
SSO must be configured first
Key limitations
- Enterprise plan required
- Only user creation and deletion supported
- No attribute updates via SCIM
- No group provisioning
Configuration for Okta
Integration type
Okta Integration Network (OIN) app with SCIM provisioning
Prerequisite
SSO must be configured before enabling SCIM.
Where to enable
Required credentials
SCIM endpoint URL and bearer token (generated in app admin console).
Configuration steps
Enable Create Users, Update User Attributes, and Deactivate Users.
Provisioning trigger
Okta provisions based on app assignments (users or groups).
SCIM provisioning via API token with Auto Provisioning scope. Supports: create users, block suspended users, map users to teammate templates based on Okta roles, sync Groups to teammate groups, update user attributes. UserName must match Okta primary email.
Front gates SCIM behind Enterprise. The upgrade may unlock provisioning, but the workflow still has to complete across the rest of your stack.
Configuration for Entra ID
Integration type
Microsoft Entra Gallery app with SCIM provisioning
Prerequisite
SSO must be configured before enabling SCIM.
Where to enable
Required credentials
Tenant URL (SCIM endpoint) and Secret token (bearer token from app admin console).
Configuration steps
Set Provisioning Mode = Automatic, configure SCIM connection.
Provisioning trigger
Entra provisions based on user/group assignments to the enterprise app.
Sync behavior
Entra provisioning runs on a scheduled cycle (typically every 40 minutes).
Microsoft Entra ID SCIM provisioning supported. Groups assigned to Front app provision both user access and teammate groups. Recommended to use groups for template assignment.
Front gates SCIM behind Enterprise. The upgrade may unlock provisioning, but the workflow still has to complete across the rest of your stack.
Close the workflow gap in
Front
Front gates SCIM behind Enterprise plan. That can unlock provisioning, but it still does not complete the offboarding, access review, or license workflow across your stack.
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