Summary and recommendation
Insightly offers full SCIM 2.0 provisioning, but only on its Enterprise plan at $99/user/month. This creates a significant barrier: teams on Plus ($29/user/month) or Professional ($49/user/month) face a 2-3x price increase just to unlock automated provisioning. For a 50-person sales team, upgrading from Professional to Enterprise costs an additional $30,000/year. Even more problematic, Insightly requires SAML SSO to be configured before SCIM can be enabled, and product licenses must still be assigned manually after users are provisioned—defeating much of the automation benefit.
This creates a frustrating gap for growing sales teams. You get user accounts created automatically, but then IT has to manually assign CRM licenses to each new hire. Without proper provisioning, departing employees may retain access to sensitive customer data and sales pipeline information, creating compliance risks for organizations in regulated industries.
The strategic alternative
Insightly gates SCIM behind Enterprise. Skip the Enterprise plan upgrade and automate complete outcomes across your stack. We maintain the integration layer underneath. You focus on judgment, not plumbing.
Quick SCIM facts
| SCIM available? | Yes |
| SCIM tier required | Enterprise |
| SSO required first? | Yes |
| SSO available? | Yes |
| SSO protocol | SAML 2.0 |
| Documentation | Official docs |
Supported identity providers
| IdP | SSO | SCIM | Notes |
|---|---|---|---|
| Okta | ✓ | ✓ | OIN app with full provisioning |
| Microsoft Entra ID | ✓ | ✓ | Gallery app with SCIM |
| Google Workspace | ✓ | JIT only | SAML SSO with just-in-time provisioning |
| OneLogin | ✓ | ✓ | Supported |
The cost of not automating
Without SCIM (or an alternative like Stitchflow), your IT team manages Insightly accounts manually. Here's what that costs:
The Insightly pricing problem
Insightly gates SCIM provisioning behind premium plans, forcing significant cost increases for basic user management.
Plan Structure (Billed Annually Only)
| Plan | Price | SSO | SCIM |
|---|---|---|---|
| Plus | $29/user/mo | ||
| Professional | $49/user/mo | ||
| Enterprise | $99/user/mo |
Note: All plans require annual billing. Insightly discontinued their free plan in October 2024. SCIM requires SAML to be enabled first.
What this means in practice
For teams currently on Professional who need provisioning automation:
| Team Size | Annual Upgrade Cost | Monthly Increase |
|---|---|---|
| 25 users | +$15,000/year | +$1,250/month |
| 50 users | +$30,000/year | +$2,500/month |
| 100 users | +$60,000/year | +$5,000/month |
Calculation: ($99 - $49) × users × 12 months
Additional constraints
Summary of challenges
- Insightly supports SCIM but only at Enterprise tier (custom pricing)
- Google Workspace users get JIT provisioning only, not full SCIM
- Our research shows teams manually provisioning this app spend significant hidden costs annually
What the upgrade actually includes
Insightly doesn't sell SCIM separately. It's bundled exclusively with Enterprise tier at $99/user/month:
The catch: SAML must be configured first before SCIM can be enabled, and product licenses still require manual assignment after automated provisioning. For sales teams needing basic user sync, you're paying Enterprise prices for advanced CRM features you may not use.
Stitchflow Insight
We estimate ~80% of Enterprise features are CRM workflow enhancements irrelevant for teams that simply want automated user provisioning from their IdP.
What IT admins are saying
Community sentiment on Insightly's SCIM implementation reveals frustration with the manual overhead that persists after automation. Common complaints:
- Being forced onto the $99/user Enterprise tier just to get SCIM provisioning
- Having to manually assign product licenses after every SCIM user creation
- The SAML prerequisite that adds unnecessary complexity to setup
- Lack of batch operations support making bulk user management tedious
SCIM requires SAML to be enabled first, which seems backwards - we should be able to provision users before they need to authenticate.
The manual license assignment after SCIM defeats half the purpose of automation. We're still touching every user.
The recurring theme
Insightly's SCIM feels half-baked, requiring manual intervention for license management even after paying premium Enterprise pricing for automation features.
The decision
| Your Situation | Recommendation |
|---|---|
| On Plus or Professional, need SCIM | Use Stitchflow: avoid the $50K+ annual jump to Enterprise |
| Already on Enterprise tier | Use native SCIM: you're paying $99/user/month, might as well use it |
| Need Enterprise CRM features beyond SCIM | Upgrade to Enterprise: SCIM comes bundled with advanced workflow automation |
| Can handle manual license assignment post-provisioning | Consider native SCIM: but factor in ongoing admin overhead |
| Small sales team with low turnover | Manual may suffice: but watch for onboarding delays hurting quota attainment |
The bottom line
Insightly gates SCIM behind Enterprise. Stitchflow automates complete workflows without that SCIM Tax upgrade.
Make Insightly workflows AI-native
Insightly gates SCIM behind Enterprise. We build complete offboarding, user access reviews, and license workflows without that SCIM Tax upgrade.
Technical specifications
SCIM Version
2.0
Supported Operations
Create, Update, Deactivate, Groups
Supported Attributes
Not specifiedPlan requirement
Enterprise
Prerequisites
SSO must be configured first
Key limitations
- SAML must be enabled before SCIM
- Product licenses must be assigned manually after SCIM provisioning
- Batch operations not supported
- SAML not supported in mobile app
- Email and emailType are read-only fields
Configuration for Okta
Integration type
Okta Integration Network (OIN) app with SCIM provisioning
Prerequisite
SSO must be configured before enabling SCIM.
Where to enable
Required credentials
SCIM endpoint URL and bearer token (generated in app admin console).
Configuration steps
Enable Create Users, Update User Attributes, and Deactivate Users.
Provisioning trigger
Okta provisions based on app assignments (users or groups).
Full SCIM 2.0 provisioning. Enable SAML first, then configure SCIM. Create/update/deactivate users supported. Batch operations not supported.
Insightly gates SCIM behind Enterprise. Stitchflow automates complete workflows without that SCIM Tax upgrade.
Configuration for Entra ID
Integration type
Microsoft Entra Gallery app with SCIM provisioning
Prerequisite
SSO must be configured before enabling SCIM.
Where to enable
Required credentials
Tenant URL (SCIM endpoint) and Secret token (bearer token from app admin console).
Configuration steps
Set Provisioning Mode = Automatic, configure SCIM connection.
Provisioning trigger
Entra provisions based on user/group assignments to the enterprise app.
Sync behavior
Entra provisioning runs on a scheduled cycle (typically every 40 minutes).
Full SCIM 2.0 provisioning with Azure AD. SAML must be enforced before SCIM. Supports Users and Schemas endpoints. Manual license assignment required after provisioning.
Insightly gates SCIM behind Enterprise. Stitchflow automates complete workflows without that SCIM Tax upgrade.
Unlock SCIM for
Insightly
Insightly gates SCIM behind Enterprise plan. We automate complete offboarding and access reviews across your stack without that SCIM Tax upgrade, avoiding a 241% markup.
See how it works
