Kustomer SCIM guide

8x8 supports SCIM 2.0 for automated user provisioning, but only on their quote-based X Series plans (previously $24-44/user/month range before they moved to custom pricing). While SCIM can create, update, and deactivate users, it has critical gaps that create ongoing manual overhead: license assignment must be done manually after every user is provisioned, users can't be deleted (only deactivated), and provisioned users don't automatically appear in the Company Directory. For IT teams managing a unified communications platform that typically covers all employees, these limitations defeat much of SCIM's purpose. You're still manually touching every user account to assign licenses and ensure directory visibility. The lack of user deletion support also creates compliance headaches when employees leave - accounts accumulate as "deactivated" rather than being properly removed.

Absorb LMS supports native SCIM provisioning, but only on Enterprise plans with SSO as a required paid add-on. Even with SCIM enabled, the implementation has critical limitations: SAML provisioning only creates accounts on first login and never updates existing users, and full user provisioning requires the specific "Absorb 5 - New Learner Experience" version. For organizations managing compliance training across hundreds or thousands of learners, these gaps create ongoing manual work. The SSO-as-add-on model means you're paying extra fees on top of already custom Enterprise pricing ($6-12/user/month base, but varies significantly). For learning management systems handling external partners, contractors, and employees across different access levels, the inability to update existing user attributes through SAML provisioning forces IT teams into manual account management—exactly what automated provisioning should eliminate.

Airbase supports SCIM provisioning, but only on Enterprise plans starting around $8,500/year. While SCIM works with all major identity providers (Okta, Entra ID, Google Workspace), the Enterprise requirement creates a significant barrier for smaller finance teams who need automated provisioning for spend management but can't justify enterprise-level spend management software costs. This creates a particular challenge in finance applications where rapid provisioning and deprovisioning is critical for corporate card access and financial controls. Manual user management means delayed access for new employees needing corporate cards, and more critically, potential security gaps when departing employees retain access to spend management systems. For finance teams handling sensitive financial data and corporate spending, these delays and oversights create both operational friction and compliance risks.