Summary and recommendation
LiveChat, the customer support chat platform, does not offer SCIM provisioning on any plan. While LiveChat supports SAML 2.0 SSO integration with major identity providers, this functionality is restricted to the Enterprise plan with custom pricing (minimum 5 seats required). The lack of SCIM support means IT teams must manually provision and deprovision support agents, creating significant overhead for organizations with growing customer service teams or high agent turnover.
This manual provisioning creates a dangerous security gap. When support agents leave the organization or change roles, their LiveChat access must be manually revoked - a process that's easily overlooked during offboarding. For customer service teams handling sensitive customer data through LiveChat, delayed deprovisioning creates compliance risks and potential data exposure. The combination of Enterprise-only SSO and no automated provisioning makes LiveChat particularly challenging for IT teams managing distributed support operations.
The strategic alternative
Stitchflow provides SCIM-level provisioning through resilient browser automation for LiveChat without requiring any Enterprise plan upgrade. Works with any LiveChat plan and any identity provider (Okta, Entra, Google Workspace, OneLogin). Flat pricing under $5K/year, regardless of team size.
Quick SCIM facts
| SCIM available? | No |
| SCIM tier required | N/A |
| SSO required first? | No |
| SSO available? | Yes |
| SSO protocol | SAML 2.0 |
| Documentation | Not available |
Supported identity providers
| IdP | SSO | SCIM | Notes |
|---|---|---|---|
| Okta | Via third-party | ❌ | SSO via SAML 2.0 (SP and IdP initiated). Provisioning available via Aquera LiveChat Provisioning Connector supporting create, update, deactivate users. |
| Microsoft Entra ID | Via third-party | ❌ | No native Entra/Azure AD SCIM integration documented. SSO via SAML 2.0 using Azure AD as IdP is supported. |
| Google Workspace | Via third-party | ❌ | No native support |
| OneLogin | Via third-party | ❌ | No native support |
The cost of not automating
Without SCIM (or an alternative like Stitchflow), your IT team manages LiveChat accounts manually. Here's what that costs:
The LiveChat pricing problem
LiveChat gates SCIM provisioning behind premium plans, forcing significant cost increases for basic user management.
Tier comparison
| Plan | Price | SSO | SCIM |
|---|---|---|---|
| Starter | $20/agent/month | ||
| Team | $41/agent/month | ||
| Business | $59/agent/month | ||
| Enterprise | Custom pricing |
Pricing structure
| Plan | Price | SSO | SCIM |
|---|---|---|---|
| Starter | $20/agent/month | ||
| Team | $41/agent/month | ||
| Business | $59/agent/month | ||
| Enterprise | Custom pricing |
What this means in practice
A 10-agent support team paying $590/month ($7,080/year) for Business plan would need to upgrade to Enterprise with custom pricing just to enable SSO. Based on similar SaaS pricing patterns, Enterprise plans typically cost 2-3x the highest published tier, potentially pushing annual costs to $15,000+ just for basic identity integration.
Even after paying Enterprise pricing, IT teams still face:
Additional constraints
Summary of challenges
- LiveChat does not provide native SCIM at any price tier
- Organizations must rely on third-party tools or manual provisioning
- Our research shows teams manually provisioning this app spend significant hidden costs annually
What LiveChat actually offers for identity
SAML SSO (Enterprise plan only)
LiveChat supports SAML 2.0 single sign-on, but only on their Enterprise plan with custom pricing:
| Setting | Details |
|---|---|
| Protocol | SAML 2.0 |
| Supported IdPs | Okta, OneLogin, Azure AD, generic SAML providers |
| Plan requirement | Enterprise (custom pricing, 5-seat minimum) |
| Provisioning | Manual only - no SCIM documented |
The core problem: LiveChat gates SSO behind Enterprise pricing that requires a sales conversation. No self-service SSO option exists for smaller teams.
What Enterprise includes beyond SSO
LiveChat's Enterprise plan bundles SSO with features most teams don't need:
Translation: You're paying Enterprise rates for compliance features when you just want basic identity management for your support team.
No SCIM provisioning documented
LiveChat shows no native SCIM support in their documentation:
| Feature | Supported? |
|---|---|
| SAML SSO | ✓ Yes (Enterprise only) |
| SCIM provisioning | ❌ No native support |
| Just-in-time provisioning | ❌ No |
| Automated deprovisioning | ❌ No |
| Group/role sync | ❌ No |
Real-world impact: IT admins must manually create, update, and remove LiveChat accounts for support agents. No automated lifecycle management exists.
What IT admins are saying
Community sentiment on LiveChat's provisioning reveals significant barriers for IT teams managing customer support access:
- SSO requires expensive Enterprise plan with custom pricing - no transparent costs
- Zero SCIM support documented, forcing manual user management for all plans
- Enterprise plan has 5-seat minimum, driving up costs for smaller support teams
- Manual provisioning creates security gaps when support agents join or leave
LiveChat SSO is only available on Enterprise plan... contact sales for custom pricing
Had to manually create every support agent account even with SSO configured. No way to sync from Active Directory.
The recurring theme
LiveChat forces IT teams to choose between manual user management on affordable plans or paying premium Enterprise pricing just to get basic SSO - with no SCIM automation at any tier.
The decision
| Your Situation | Recommendation |
|---|---|
| Small support team (<10 agents) | Manual management is acceptable |
| Stable customer service team with low turnover | Manual management, use SAML SSO on Enterprise for authentication |
| Growing support organization (25+ agents) | Use Stitchflow: automation essential for scale |
| Enterprise with compliance requirements | Use Stitchflow: automation essential for audit trail |
| Multi-departmental chat support deployment | Use Stitchflow: automation strongly recommended |
The bottom line
LiveChat offers solid customer support capabilities but forces you into expensive Enterprise pricing just for SSO—with zero SCIM support documented. For support teams that need automated provisioning without the Enterprise price premium, Stitchflow delivers complete automation at a fraction of the cost.
Automate LiveChat without third-party complexity
Stitchflow delivers SCIM-level provisioning through resilient browser automation, backed by 24/7 human in the loop for LiveChat at <$5K/year, flat, regardless of team size.
Technical specifications
SCIM Version
Not specifiedSupported Operations
Not specifiedSupported Attributes
Plan requirement
Not specifiedPrerequisites
Not specifiedKey limitations
- SSO only on Enterprise plan
- No documented SCIM support
- Enterprise plan has custom pricing
- Minimum 5 seats for Enterprise
Documentation not available.
Configuration for Okta
Integration type
Okta Integration Network (OIN) app
Where to enable
Docs
SSO via SAML 2.0 (SP and IdP initiated). Provisioning available via Aquera LiveChat Provisioning Connector supporting create, update, deactivate users.
Use Stitchflow for automated provisioning.
Unlock SCIM for
LiveChat
LiveChat doesn't offer SCIM. Get an enterprise-grade SCIM endpoint in your IdP, even without native support.
See how it works