Summary and recommendation
Lucidchart supports SCIM (the protocol that lets your identity provider automatically create, update, and remove user accounts). However, SCIM access is restricted to Enterprise plans at $199/user/year—a significant jump from the Team plan at $9/user/month. Additionally, SCIM setup requires enabling "auto-upgrade" in Licensing settings, which can trigger unexpected billing if users exceed document limits.
For teams on lower tiers, this creates a substantial cost barrier. A 50-person team would pay $9,950/year for Team access, but would need to commit to $99,500/year for Enterprise just to unlock automated provisioning—a 10x increase. The auto-upgrade requirement adds another layer of complexity, as IT teams must navigate billing implications alongside technical configuration.
The strategic alternative
Lucid Chart gates SCIM behind Enterprise. That can unlock provisioning, but it still does not complete the offboarding, access review, or license workflow across the rest of your stack. Stitchflow builds and maintains the IT workflows your team still runs manually, across every app, including the ones without APIs.
Quick SCIM facts
| SCIM available? | Yes |
| SCIM tier required | Enterprise |
| SSO required first? | Yes |
| SSO available? | Yes |
| SSO protocol | SAML 2.0 |
| Documentation | Official docs |
Supported identity providers
| IdP | SSO | SCIM | Notes |
|---|---|---|---|
| Okta | ✓ | ✓ | OIN app with full provisioning |
| Microsoft Entra ID | ✓ | ✓ | Gallery app with SCIM |
| Google Workspace | ✓ | JIT only | SAML SSO with just-in-time provisioning |
| OneLogin | ✓ | ✓ | Supported |
The cost of not automating
Without SCIM (or an alternative like Stitchflow), your IT team manages Lucid Chart accounts manually. Here's what that costs:
The Lucid Chart pricing problem
Lucid Chart gates SCIM provisioning behind premium plans, forcing significant cost increases for basic user management.
Plan Structure
| Plan | Price | SSO | SCIM |
|---|---|---|---|
| Free | $0/month | ||
| Individual | $7.95/month | ||
| Team | $9/user/month | ||
| Enterprise | $199/user/year |
Note: Enterprise pricing includes volume discounts ($189 for 25+ users, $179 for 50+ users), but the base rate represents a massive jump from Team pricing.
What this means in practice
Using current list prices (Team → Enterprise for SCIM access):
| Team Size | Annual Upgrade Cost | Monthly Impact |
|---|---|---|
| 25 users | +$44,325/year | +$3,694/month |
| 50 users | +$80,100/year | +$6,675/month |
| 100 users | +$158,100/year | +$13,175/month |
Calculation: ($199 - $108 Team annual) × users, with volume discounts applied
Additional constraints
Summary of challenges
- Lucid Chart supports SCIM but only at Enterprise tier (custom pricing)
- Google Workspace users get JIT provisioning only, not full SCIM
- Our research shows teams manually provisioning this app spend significant hidden costs annually
What the upgrade actually includes
Lucidchart doesn't sell SCIM separately. It's bundled with Enterprise plan features at $199/user/year:
The auto-upgrade requirement adds another layer of complexity - you must enable automatic license upgrades in your account settings before you can even generate the SCIM bearer token, potentially exposing you to unexpected billing.
Stitchflow Insight
The Enterprise plan is designed for large organizations needing comprehensive diagramming infrastructure. If you just want automated user provisioning, you're paying for enterprise-grade features most teams never touch. We estimate ~80% of Enterprise features are irrelevant for teams that only need SCIM automation.
What IT admins are saying
Community sentiment on Lucidchart's SCIM implementation is mixed, with frustration centered on the Enterprise tier requirement and configuration complexity. Common complaints:
- Being forced into Enterprise pricing ($199/user/year) for basic provisioning automation
- The confusing auto-upgrade requirement to generate SCIM bearer tokens
- Lack of transparent Enterprise pricing without sales contact
- Setup complexity requiring specific licensing settings configuration
The auto-upgrade requirement is poorly documented - spent hours trying to figure out why SCIM token generation wasn't working.
Enterprise pricing isn't even listed publicly. You have to go through their sales team just to get a quote for basic SCIM.
The recurring theme
Teams get stuck paying Enterprise rates and navigating confusing setup requirements just to automate user provisioning for a diagramming tool.
The decision
| Your Situation | Recommendation |
|---|---|
| On Team plan, need SCIM | Use Stitchflow: avoid the $199/user/year Enterprise jump |
| On Individual plan, scaling team | Use Stitchflow: skip directly to automated provisioning |
| Already on Enterprise | Use native SCIM: you're paying $199/user/year for it |
| Need advanced enterprise features | Evaluate Enterprise: SCIM comes with the territory |
| Small team, low turnover | Manual may work: but watch for security gaps |
The bottom line
Lucid Chart gates SCIM behind Enterprise. The upgrade may unlock provisioning, but the workflow still has to complete across the rest of your stack.
Close the Lucid Chart workflow gap
Lucid Chart gates SCIM behind Enterprise, but the bigger issue is the workflow around it. Stitchflow builds and maintains the offboarding, access review, or license workflow underneath.
Technical specifications
SCIM Version
2.0
Supported Operations
Create, Update, Deactivate, Groups
Supported Attributes
Not specifiedPlan requirement
Enterprise
Prerequisites
SSO must be configured first
Key limitations
- Enterprise plan required
- Auto-upgrade must be enabled to configure SCIM
- Must generate bearer token from admin console
Configuration for Okta
Integration type
Okta Integration Network (OIN) app with SCIM provisioning
Prerequisite
SSO must be configured before enabling SCIM.
Where to enable
Required credentials
SCIM endpoint URL and bearer token (generated in app admin console).
Configuration steps
Enable Create Users, Update User Attributes, and Deactivate Users.
Provisioning trigger
Okta provisions based on app assignments (users or groups).
Full SCIM support for user provisioning and deprovisioning. Requires auto-upgrade enabled in Lucidchart to generate bearer token. Also available via Aquera connector.
Lucid Chart gates SCIM behind Enterprise. The upgrade may unlock provisioning, but the workflow still has to complete across the rest of your stack.
Configuration for Entra ID
Integration type
Microsoft Entra Gallery app with SCIM provisioning
Prerequisite
SSO must be configured before enabling SCIM.
Where to enable
Required credentials
Tenant URL (SCIM endpoint) and Secret token (bearer token from app admin console).
Configuration steps
Set Provisioning Mode = Automatic, configure SCIM connection.
Provisioning trigger
Entra provisions based on user/group assignments to the enterprise app.
Sync behavior
Entra provisioning runs on a scheduled cycle (typically every 40 minutes).
Full automatic user provisioning with Entra ID. Supports user and group synchronization. Configure via Entra admin center with bearer token from Lucidchart.
Lucid Chart gates SCIM behind Enterprise. The upgrade may unlock provisioning, but the workflow still has to complete across the rest of your stack.
Close the workflow gap in
Lucid Chart
Lucid Chart gates SCIM behind Enterprise plan. That can unlock provisioning, but it still does not complete the offboarding, access review, or license workflow across your stack.
Start with the free gap diagnostic
