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PandaDoc SCIM guide

Native SCIM

How to automate PandaDoc user provisioning, and what it actually costs

Native SCIM requires Enterprise plan

Summary and recommendation

PandaDoc supports SCIM, but only the outdated SCIM 1.1 protocol on Enterprise plans with additional fees. The implementation is severely limited: it can only create and delete users—no attribute updates whatsoever. This means when employees change roles, departments, or access requirements, IT teams must manually update their PandaDoc profiles. The setup also requires contacting PandaDoc Support, and you can't use JIT provisioning alongside SCIM.

For document automation platforms handling sensitive contracts and legal documents, this creates a significant operational gap. Manual user management becomes a bottleneck as teams scale, and the inability to update user attributes means stale permissions and potential compliance issues. SSO handles authentication, but without proper provisioning automation, you're still managing user lifecycle events manually—exactly what SCIM should eliminate.

The strategic alternative

PandaDoc gates SCIM behind Enterprise. That can unlock provisioning, but it still does not complete the offboarding, access review, or license workflow across the rest of your stack. Stitchflow builds and maintains the IT workflows your team still runs manually, across every app, including the ones without APIs.

Quick SCIM facts

SCIM available?Yes
SCIM tier requiredEnterprise
SSO required first?Yes
SSO available?Yes
SSO protocolSAML 2.0
DocumentationOfficial docs

Supported identity providers

IdPSSOSCIMNotes
OktaOIN app with full provisioning
Microsoft Entra IDGallery app with SCIM
Google WorkspaceJIT onlySAML SSO with just-in-time provisioning
OneLoginSupported

The cost of not automating

Without SCIM (or an alternative like Stitchflow), your IT team manages PandaDoc accounts manually. Here's what that costs:

Source: Stitchflow aggregate data across apps with 2+ instances, normalized to 500 employees
Orphaned accounts (ex-employees with access)7
Unused licenses12
IT hours spent on manual management/year101 hours
Unused license cost/year$3,925
IT labor cost/year$6,088
Cost of compliance misses/year$1,741
Total annual financial impact$11,754

The PandaDoc pricing problem

PandaDoc gates SCIM provisioning behind premium plans, forcing significant cost increases for basic user management.

Plan Structure

PlanPriceSSOSCIM
Starter$19-35/user/mo
Business$49-65/user/mo
Enterprise$59+/user/mo
SCIM 1.1 only

Note: SCIM requires Enterprise plan plus additional fees. Only create and delete operations supported - no user attribute updates.

What this means in practice

Using current list prices (Business → Enterprise for SCIM access):

Team SizeMinimum Upgrade CostAdditional SCIM Fees
25 users+$3,000/yearUnknown (contact sales)
50 users+$6,000/yearUnknown (contact sales)
100 users+$12,000/yearUnknown (contact sales)

Calculation: ($59 - $49) × users × 12 months, plus undisclosed SCIM fees

Additional constraints

SCIM 1.1 only
No support for modern SCIM 2.0 protocol that most IdPs prefer.
No user updates
Can only create and delete users - cannot update attributes like name, email, or department changes.
Mutually exclusive with JIT
Must choose between SCIM provisioning or Just-in-Time provisioning - cannot use both.
Support dependency
SCIM setup requires coordination with PandaDoc Support team.
Okta workaround required
Uses third-party Aquera connector in Okta Integration Network rather than direct integration.

Summary of challenges

  • PandaDoc supports SCIM but only at Enterprise tier (custom pricing)
  • Google Workspace users get JIT provisioning only, not full SCIM
  • Our research shows teams manually provisioning this app spend significant hidden costs annually

What the upgrade actually includes

PandaDoc doesn't sell SCIM separately. It's bundled with Enterprise features and requires additional fees beyond the base Enterprise price:

SCIM 1.1 automated provisioning (create/delete only - no updates)
SAML single sign-on (SSO)
Advanced security controls
HIPAA compliance features
Custom workspace management
API access and webhooks
Dedicated account management
Priority support

The catch: PandaDoc only supports outdated SCIM 1.1 (not the modern 2.0 standard), and you can't update user attributes - only create and delete accounts. You also can't use JIT provisioning if you enable SCIM.

Stitchflow Insight

If you need Enterprise security controls anyway, the upgrade may make sense. But if you just want modern automated provisioning, you're paying premium Enterprise prices for a limited SCIM implementation. We estimate ~60% of Enterprise features are irrelevant for teams that only need user provisioning, and the SCIM 1.1 limitation means you'll still need manual attribute management.

What IT admins are saying

Community sentiment on PandaDoc's SCIM implementation is consistently frustrated. Common complaints:

  • SCIM 1.1 only - no support for the modern SCIM 2.0 standard
  • Create and delete operations only - cannot update user attributes
  • Enterprise tier requirement with additional fees on top of base pricing
  • JIT provisioning and SCIM are mutually exclusive (can't use both)

Only SCIM 1.1 supported

Recurring community feedback

SCIM setup requires PandaDoc Support

Documentation notes

The recurring theme

PandaDoc offers SCIM but with significant technical limitations that make it feel like a half-built feature locked behind premium pricing.

The decision

Your SituationRecommendation
On Starter/Business, need SCIMUse Stitchflow: avoid the Enterprise tier jump and extra SCIM fees
Already on Enterprise but SCIM costs extraUse Stitchflow: save on add-on fees while getting full SCIM 2.0
On Enterprise with SCIM includedEvaluate native vs. Stitchflow: weigh limitations against what you're paying
Need user attribute updatesUse Stitchflow: native SCIM only does create/delete
Using JIT provisioning successfullyConsider staying: but remember JIT and SCIM are mutually exclusive

The bottom line

PandaDoc gates SCIM behind Enterprise. The upgrade may unlock provisioning, but the workflow still has to complete across the rest of your stack.

Close the PandaDoc workflow gap

PandaDoc gates SCIM behind Enterprise, but the bigger issue is the workflow around it. Stitchflow builds and maintains the offboarding, access review, or license workflow underneath.

Across every app in the workflow, including the ones without APIs
Built in less than a week, with roughly 2 hours from your team
You review the exceptions. Stitchflow maintains the workflow underneath
Start with the free gap diagnostic

Technical specifications

SCIM Version

2.0

Supported Operations

Create, Update, Deactivate, Groups

Supported Attributes

Not specified

Plan requirement

Enterprise

Prerequisites

SSO must be configured first

Key limitations

  • SCIM 1.1 only - SCIM 2.0 not supported
  • Only create and delete - no updates
  • Enterprise plan required with extra fees
  • JIT and SCIM mutually exclusive
  • SCIM setup requires PandaDoc Support

Configuration for Okta

Integration type

Okta Integration Network (OIN) app with SCIM provisioning

Prerequisite

SSO must be configured before enabling SCIM.

Where to enable

Okta Admin Console → Applications → PandaDoc → Provisioning

Required credentials

SCIM endpoint URL and bearer token (generated in app admin console).

Configuration steps

Enable Create Users, Update User Attributes, and Deactivate Users.

Provisioning trigger

Okta provisions based on app assignments (users or groups).

Aquera connector in OIN. Alternatively, use SCIM 1.1 Test App (Header Auth). Add 'Bearer' before API key. Create/delete only - no updates. SCIM setup requires PandaDoc Support.

PandaDoc gates SCIM behind Enterprise. The upgrade may unlock provisioning, but the workflow still has to complete across the rest of your stack.

Configuration for Entra ID

Integration type

Microsoft Entra Gallery app with SCIM provisioning

Prerequisite

SSO must be configured before enabling SCIM.

Where to enable

Entra admin center → Enterprise applications → PandaDoc → Provisioning

Required credentials

Tenant URL (SCIM endpoint) and Secret token (bearer token from app admin console).

Configuration steps

Set Provisioning Mode = Automatic, configure SCIM connection.

Provisioning trigger

Entra provisions based on user/group assignments to the enterprise app.

Sync behavior

Entra provisioning runs on a scheduled cycle (typically every 40 minutes).

SSO tutorial available. SCIM 1.1 only (not 2.0). Add 'Bearer' before key in Tenant URL. Create/delete only - no update or read operations. JIT and SCIM mutually exclusive.

PandaDoc gates SCIM behind Enterprise. The upgrade may unlock provisioning, but the workflow still has to complete across the rest of your stack.

Close the workflow gap in
PandaDoc

PandaDoc gates SCIM behind Enterprise plan. That can unlock provisioning, but it still does not complete the offboarding, access review, or license workflow across your stack.

Start with the free gap diagnostic
Admin Console
Directory
Applications
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PandaDoc
via Stitchflow

Last updated: 2026-01-11

* Pricing and features sourced from public documentation.

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