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Small Improvements SCIM guide

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How to automate Small Improvements user provisioning, and what it actually costs

Summary and recommendation

Small Improvements, the performance management platform trusted by companies like Zapier and Duolingo, does not support SCIM provisioning on any plan. While Small Improvements offers SAML 2.0 SSO integration with Okta, Azure AD, and other identity providers, this only handles authentication—users must still be created manually in the Company Directory or imported via Excel before they can authenticate. This creates a significant operational burden for IT teams managing employee lifecycle events, particularly in organizations where performance review cycles involve temporary access for contractors or seasonal employees.

The gap between SSO and provisioning becomes especially problematic during onboarding and offboarding. New hires can't access Small Improvements until someone manually creates their account, while terminated employees may retain access until manually removed—creating both productivity delays and security risks. For HR teams managing performance reviews across large employee bases, this manual overhead scales poorly and increases the likelihood of access management errors.

The strategic alternative

Small Improvements has no native SCIM. Automate offboarding, user access reviews, and license workflows across every app, including the ones without APIs. We maintain the integration layer underneath. You focus on judgment, not plumbing.

Quick SCIM facts

SCIM available?No
SCIM tier requiredN/A
SSO required first?Yes
SSO available?Yes
SSO protocolSAML 2.0
DocumentationNot available

Supported identity providers

IdPSSOSCIMNotes
OktaOkta integration is SSO ONLY. Does not automatically synchronize user accounts. Use HRIS integrations (BambooHR, Rippling, Sapling) for user sync.
Microsoft Entra IDAzure AD SSO supported. No SCIM provisioning - users must be created manually or via HRIS sync.
Google WorkspaceVia third-partyNo native support
OneLoginVia third-partyNo native support

The cost of not automating

Without SCIM (or an alternative like Stitchflow), your IT team manages Small Improvements accounts manually. Here's what that costs:

Source: Stitchflow aggregate data across apps with 2+ instances, normalized to 500 employees
Orphaned accounts (ex-employees with access)7
Unused licenses12
IT hours spent on manual management/year101 hours
Unused license cost/year$3,925
IT labor cost/year$6,088
Cost of compliance misses/year$1,741
Total annual financial impact$11,754

The Small Improvements pricing problem

Small Improvements gates SCIM provisioning behind premium plans, forcing significant cost increases for basic user management.

Tier comparison

PlanPriceSSOSCIM
Essentials$3/user/mo (up to 100 employees)
Professional$5/user/mo (100-1,000 employees)
Enterprise$9/user/mo (1,000+ employees)
CustomQuote-based (200+ users)

Pricing structure

PlanPriceSSOSCIM
Essentials$3/user/mo (up to 100 employees)
Professional$5/user/mo (100-1,000 employees)
Enterprise$9/user/mo (1,000+ employees)
CustomQuote-based (200+ users)

Key constraint: SAML SSO requires Enterprise plan minimum ($9/user/month), but even Enterprise customers get no automated provisioning.

What this means in practice

Without SCIM, IT teams must handle user lifecycle management entirely outside of their identity provider:

New hires
Create accounts manually in Small Improvements before SSO will work
Departures
Remember to manually deactivate accounts (SSO disable isn't enough)
Role changes
Update permissions manually in both your IdP and Small Improvements
Bulk updates
Export/import Excel files for department transfers or reorganizations

This creates a two-system problem where your IdP controls authentication but Small Improvements controls authorization and account existence.

Additional constraints

HRIS dependency
Small Improvements suggests using HRIS integrations (BambooHR, Rippling) for user sync, adding another integration point to manage
50-user minimum
Enterprise plan requires minimum 50 seats ($5,400/year annual), even for smaller teams needing SSO
Manual import process
Excel imports require specific formatting and don't sync ongoing changes
No JIT provisioning
Users can't be created automatically on first SSO login

Summary of challenges

  • Small Improvements does not provide native SCIM at any price tier
  • Organizations must rely on third-party tools or manual provisioning
  • Our research shows teams manually provisioning this app spend significant hidden costs annually

What Small Improvements actually offers for identity

SAML SSO (Enterprise tier required)

Small Improvements supports SAML 2.0 integration with identity providers:

SettingDetails
ProtocolSAML 2.0
Supported IdPsOkta, Azure AD, OneLogin, Google Workspace, CA Siteminder
InitiationBoth SP-initiated and IdP-initiated login
JIT Provisioning❌ No
User requirementAccounts must be manually created or imported before SSO login

Critical limitation: Small Improvements' SSO is authentication-only. Users must be created in Small Improvements before they can authenticate via SAML.

Okta Integration (via OIN)

The official Okta Integration Network listing for Small Improvements shows:

FeatureSupported?
SAML SSO✓ Yes
Create users❌ No
Update users❌ No
Deactivate users❌ No
Push groups❌ No
Import groups❌ No

Translation: You get federated authentication but zero provisioning capabilities.

Azure AD Integration

Microsoft's Entra ID tutorial for Small Improvements confirms the same limitations:

SAML SSO supported
No SCIM provisioning
Manual user creation required via Company Directory or Excel import

Alternative: HRIS Integration

Small Improvements offers direct integrations with HRIS platforms (BambooHR, Rippling, Sapling) for user synchronization. This requires maintaining user data in your HRIS system rather than your identity provider.

The bottom line: Small Improvements has no SCIM support whatsoever. You're limited to SSO-only authentication with manual user management or HRIS-based sync workflows that bypass your IdP entirely.

What IT admins are saying

Small Improvements's SSO-only approach creates ongoing provisioning headaches for IT teams:

  • No SCIM provisioning means manual user creation for every new hire
  • SAML authentication doesn't sync user accounts from your IdP
  • Users must be pre-created in Small Improvements before SSO works
  • Offboarding requires manual cleanup in addition to IdP deprovisioning

SAML SSO with Okta, Azure, OneLogin... SSO only - no automatic user provisioning. Create users via Company Directory or Excel import.

Small Improvements documentation

Users must exist in Small Improvements to use single sign-on. SSO does not substitute account creation.

Multiple IT admin reports

The recurring theme

Small Improvements treats SSO as authentication-only, not provisioning. IT teams must maintain users in two places - their identity provider AND Small Improvements - defeating the purpose of centralized identity management.

The decision

Your SituationRecommendation
Small HR team (<25 employees)Manual user management is workable
Stable workforce with low turnoverManual management with SAML SSO for authentication
Growing company (50+ employees)Use Stitchflow: manual provisioning doesn't scale
Enterprise with compliance requirementsUse Stitchflow: automation essential for audit trail
Multi-location workforce with frequent changesUse Stitchflow: automation strongly recommended

The bottom line

Small Improvements offers robust performance management features but completely lacks SCIM provisioning—users must be manually created or imported before they can access the platform. For organizations that need automated user lifecycle management without the manual overhead, Stitchflow delivers the provisioning automation that Small Improvements simply doesn't provide.

Make Small Improvements workflows AI-native

Small Improvements has no native SCIM. We build complete offboarding, user access reviews, and license workflows across every app, including the ones without APIs.

Covers apps without native SCIM, including the ones without APIs
Less than a week, start to finish (~2 hours of your time)
Built with your team; extend to anything else in the company
Book a Demo

Technical specifications

SCIM Version

Not specified

Supported Operations

Not specified

Supported Attributes

No SCIM provisioning - SSO onlyUsers must be created manually or importedSAML is SSO only - no user sync

Plan requirement

Not specified

Prerequisites

Not specified

Key limitations

  • No SCIM provisioning - SSO only
  • Users must be created manually or imported
  • SAML is SSO only - no user sync

Documentation not available.

Configuration for Okta

Integration type

Okta Integration Network (OIN) app

Prerequisite

SSO must be configured before enabling SCIM.

Where to enable

Okta Admin Console → Applications → Small Improvements → Sign On

Okta integration is SSO ONLY. Does not automatically synchronize user accounts. Use HRIS integrations (BambooHR, Rippling, Sapling) for user sync.

Use Stitchflow for automated provisioning.

Configuration for Entra ID

Integration type

Microsoft Entra Gallery app

Prerequisite

SSO must be configured before enabling SCIM.

Where to enable

Entra admin center → Enterprise applications → Small Improvements → Single sign-on

Azure AD SSO supported. No SCIM provisioning - users must be created manually or via HRIS sync.

Use Stitchflow for automated provisioning.

Unlock SCIM for
Small Improvements

Small Improvements has no native SCIM. We still automate end-to-end workflows across every app, including the ones without APIs.

See how it works
Admin Console
Directory
Applications
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Small Improvements
via Stitchflow

Last updated: 2026-01-11

* Pricing and features sourced from public documentation.

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