TL;DR
You can only automate what you can see. And 30% of your stack is invisible.
Your dashboard has great data on Salesforce and Office 365. But the legacy ERP, the internal admin panel, the AI tool marketing bought on a credit card? Zero visibility.
That's where the chaos lives:
- Orphaned accounts stay active for months
- Shadow AI bypasses your security review
- Unused licenses drain budget unnoticed
Stitchflow closes the gap by stitching together your IdP, API-connected apps, and disconnected apps through resilient browser automation.
The visibility gap is where the chaos lives
Every IT leader wants a "Single Pane of Glass." You want one dashboard that shows you exactly who has access to what, how much you are spending, and where your security risks are.
You already have a tool that promises this. Maybe it's your IdP. Perhaps it's a SaaS Management Platform.
But if you look closely at that dashboard, you will notice a pattern. It has excellent data on Salesforce, Office 365, and Zoom. But it has zero data on Adobe's expensive SCIM tax you couldn't pay for, the legacy ERP, the internal admin panel, or the new AI writing tool marketing just bought with a credit card.
IT teams can only automate what they can see. And the reality is that most teams can't see their full SaaS environment.
While identity platforms cover your SCIM-enabled apps, the remaining 30% of business-critical tools sit outside that perimeter. And that 30% is generous - we analyzed 721 SaaS apps and found 57% have no SCIM at all, while another 42% lock it behind enterprise pricing.
That visibility gap is where the chaos lives.
The real SaaS visibility gap: the 30% your IdP can't see
When 30% of your stack is invisible to your central command center, you are flying blind on nearly a third of your risk surface.
This SaaS visibility gap leads to specific, painful outcomes:
- Orphaned accounts: Employees leave, but their access to non-SCIM apps remains active because the IdP can't "see" the connection to cut it off.
- Shadow AI: Teams are adopting AI tools at breakneck speed, often with untracked data access that bypasses your security review.
- Budget bleed: Unused licenses sit quietly in department budgets, draining cash because no one is tracking usage data for apps without APIs.
We've measured this across our customer base: each app without automated provisioning costs ~$12,000 per year in IT labor, unused licenses, and compliance gaps. That's real data from 27 organizations - not industry estimates.
You can't be secure until every app is under control.
Closing the SaaS visibility gap with the Stitchflow platform
We built the Stitchflow Platform to close this gap. We function as a single command center to discover, manage, and secure your entire SaaS environment - not just the API-friendly parts.
We start by stitching together three distinct data sources:
- Your IdP: We ingest data from Okta or Entra as your identity source of truth.
- API-connected apps: We pull license, usage, and entitlement data from standard SaaS tools.
- Disconnected apps: This is our differentiator. We built secure headless browsers that execute the same provisioning and deprovisioning actions that a human admin would, but with the resilience of an API, and the safety and guardrails of a SCIM integration to pull data from apps that lack APIs or SCIM.
For the "how," you can read the deep dive on our universal adapter layer: The universal API for disconnected apps.
Don't just find the gap. Fix it.
The problem with most "SaaS Discovery" tools is that they are passive. They give you a list of problems and then leave you to fix them manually.
Stitchflow is built for action. Once we have your data, we provide four core capabilities to close the loop:
- Shadow IT and AI discovery: Uncover every SaaS and AI app in use, prioritize by risk, and decide what to manage.
- Unified app and user directory: Instantly find and act on any user in any app, API, or non-API.
- SaaS spend and license management: Track owners, contracts, license usage, and renewal dates to eliminate waste.
- Automated gap remediation: Find and fix orphaned accounts, hidden admins, and unused licenses through APIs or resilient browser automation.
What happens when you eliminate the SaaS visibility gap
When you have a system that can both see the mess and clean it up, the results are immediate:
- 100% visibility across every app and user.
- Automated remediation for all security, compliance, and cost gaps.
- 24/7 reliability through deterministic automation and human-in-the-loop support.
- A single control plane for governance, compliance, and spend optimization.
You can't automate what you can't see. And you can't be secure until you can fix every gap.
Stop settling for 70% visibility. Get the full picture, and the power to act on it.
Frequently asked questions
SaaS visibility gaps refer to the parts of your SaaS stack that your IdP or SaaS Management Platform cannot see - typically, the 30% of apps without SCIM or APIs. These gaps hide orphaned accounts, shadow AI usage, unused licenses, and risky data access that your identity tools never track.
As Stitchflow's Co-founder and Operations & Customer Success leader, Shankar has spent 3 years as a de facto member of IT teams - learning exactly how they manage the imperfect stack they inherit and what makes automation actually work for them.
