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Delighted SCIM guide

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How to automate Delighted user provisioning, and what it actually costs

Summary and recommendation

Delighted, the customer feedback platform owned by Qualtrics, does not support native SCIM provisioning on any plan. More critically, Delighted is being sunset with no new contract renewals after July 2025 and complete end-of-life on June 30, 2026. The platform lacks native SSO integration, relying instead on third-party providers like miniOrange for basic single sign-on functionality. This means IT teams managing Delighted access must handle user provisioning and deprovisioning entirely through manual processes.

For organizations still using Delighted during its sunset period, this creates immediate compliance and security risks. Without automated provisioning, departing employees retain access to customer feedback data unless manually removed. Survey access permissions across customer success, product, and marketing teams require constant manual oversight. The lack of centralized identity management makes it impossible to audit who has access to sensitive customer sentiment data.

The strategic alternative

Delighted has no native SCIM. Automate offboarding, user access reviews, and license workflows across every app, including the ones without APIs. We maintain the integration layer underneath. You focus on judgment, not plumbing.

Quick SCIM facts

SCIM available?No
SCIM tier requiredN/A
SSO required first?No
SSO available?Yes
SSO protocolNot native
DocumentationNot available

Supported identity providers

IdPSSOSCIMNotes
OktaVia third-partyNo native SCIM provisioning. Product being sunset June 2026.
Microsoft Entra IDVia third-partyNo native Microsoft Entra integration. Product being sunset June 2026.
Google WorkspaceVia third-partyNo native support
OneLoginVia third-partyNo native support

The cost of not automating

Without SCIM (or an alternative like Stitchflow), your IT team manages Delighted accounts manually. Here's what that costs:

Source: Stitchflow aggregate data across apps with 2+ instances, normalized to 500 employees
Orphaned accounts (ex-employees with access)7
Unused licenses12
IT hours spent on manual management/year101 hours
Unused license cost/year$3,925
IT labor cost/year$6,088
Cost of compliance misses/year$1,741
Total annual financial impact$11,754

The Delighted pricing problem

Delighted gates SCIM provisioning behind premium plans, forcing significant cost increases for basic user management.

Tier comparison

PlanPriceSSOSCIM
Free$0 (50 responses/month)
Surveys$17/month annual
Premium$224/month annual
Premium Plus$449/month annual

Pricing structure

PlanPriceSSOSCIM
Free$0 (50 responses/month)
Surveys$17/month annual
Premium$224/month annual
Premium Plus$449/month annual

SSO options: Third-party providers like miniOrange can provide SSO integration, but this requires additional contracts and setup outside Delighted's native platform.

What this means in practice

Without native identity management, IT teams must:

Manually provision all user accounts
across customer success, product, and marketing teams
Track survey access permissions manually
as team members join/leave projects
Monitor response visibility
to ensure sensitive customer feedback reaches appropriate stakeholders only
Coordinate with third-party SSO providers
for any single sign-on requirements

The lack of automated provisioning becomes particularly problematic for organizations where survey access needs change frequently based on product launches, customer segments, or team restructuring.

Additional constraints

Product sunset timeline
No new contracts after July 2025, complete shutdown June 30, 2026
Migration complexity
Customer feedback data, survey templates, and response history must be exported before shutdown
Third-party SSO dependency
Any SSO implementation requires additional vendor relationships and configuration
No JIT provisioning
Users cannot be automatically created during first login attempts
Limited enterprise features
As a sunset product, no new identity management features are being developed

Summary of challenges

  • Delighted does not provide native SCIM at any price tier
  • Organizations must rely on third-party tools or manual provisioning
  • Our research shows teams manually provisioning this app spend significant hidden costs annually

What Delighted actually offers for identity

No Native Identity Features

Delighted provides no built-in SSO or SCIM provisioning capabilities:

FeatureSupported?
Native SSO❌ No
SAML 2.0❌ No
OIDC❌ No
SCIM provisioning❌ No
JIT provisioning❌ No

Third-Party SSO Only

The only SSO option requires external providers like miniOrange:

Setup complexity
Configure SSO through third-party service, not Delighted directly
Additional cost
Separate subscription to SSO provider required
Limited support
Delighted support can't troubleshoot SSO issues
No provisioning
Even with third-party SSO, user accounts must be manually managed

Product Sunset Warning

Critical business risk: Delighted is being discontinued by Qualtrics:

No new renewals after July 2025
Product end-of-life
June 30, 2026
Migration required to Qualtrics or alternative platform

For teams evaluating identity management, investing in SSO setup for a sunset product makes little business sense. Consider migrating to Qualtrics enterprise (which has native SSO/SCIM) or alternative customer feedback platforms.

What IT admins are saying

Delighted's complete lack of enterprise identity features creates major headaches for IT teams managing customer experience tools:

  • No native SSO or SCIM provisioning capabilities
  • Manual user management required for all team members
  • Limited enterprise security controls for sensitive customer feedback data
  • Product sunset announcement creates urgent migration pressure

SSO available via third-party providers like miniOrange

miniOrange integration documentation

No native SSO documented... Part of Qualtrics - may inherit Qualtrics SSO

Integration research findings

PRODUCT SUNSET: No renewals after July 2025, end of life June 30, 2026

Official sunset announcement

The recurring theme

IT teams face a double burden - not only does Delighted lack basic enterprise identity features, but the product's impending sunset in June 2026 means they must plan migration strategies while managing manual provisioning in the meantime.

The decision

Your SituationRecommendation
Small CX team (<10 users) evaluating optionsMigrate to Qualtrics - Delighted is being sunset June 2026
Existing Delighted customer with <1 year leftManual management until migration - too short for automation setup
Large organization planning migration to QualtricsUse Stitchflow - automate provisioning for smooth transition
Enterprise with compliance requirementsUse Stitchflow - essential for audit trail during migration period
Multi-brand feedback programsUse Stitchflow - automation critical for complex user management

The bottom line

Delighted is being discontinued in June 2026 with no renewals after July 2025, making it unsuitable for long-term planning. For organizations still using Delighted during the migration period, Stitchflow provides essential provisioning automation while you transition to Qualtrics or another customer feedback platform.

Make Delighted workflows AI-native

Delighted has no native SCIM. We build complete offboarding, user access reviews, and license workflows across every app, including the ones without APIs.

Covers apps without native SCIM, including the ones without APIs
Less than a week, start to finish (~2 hours of your time)
Built with your team; extend to anything else in the company
Book a Demo

Technical specifications

SCIM Version

Not specified

Supported Operations

Not specified

Supported Attributes

No native SCIM provisioningNo native SSO documentedSSO available via third-party (miniOrange)Part of Qualtrics - may inherit Qualtrics SSOPRODUCT SUNSET: No renewals after July 2025, end of life June 30, 2026

Plan requirement

Not specified

Prerequisites

Not specified

Key limitations

  • No native SCIM provisioning
  • No native SSO documented
  • SSO available via third-party (miniOrange)
  • Part of Qualtrics - may inherit Qualtrics SSO
  • PRODUCT SUNSET: No renewals after July 2025, end of life June 30, 2026

Documentation not available.

Configuration for Okta

Integration type

Okta Integration Network (OIN) app

Where to enable

Okta Admin Console → Applications → Delighted → Sign On

No native SCIM provisioning. Product being sunset June 2026.

Use Stitchflow for automated provisioning.

Unlock SCIM for
Delighted

Delighted has no native SCIM. We still automate end-to-end workflows across every app, including the ones without APIs.

See how it works
Admin Console
Directory
Applications
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Delighted
via Stitchflow

Last updated: 2026-01-11

* Pricing and features sourced from public documentation.

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