Summary and recommendation
Delighted, the customer feedback platform owned by Qualtrics, does not support native SCIM provisioning on any plan. More critically, Delighted is being sunset with no new contract renewals after July 2025 and complete end-of-life on June 30, 2026. The platform lacks native SSO integration, relying instead on third-party providers like miniOrange for basic single sign-on functionality. This means IT teams managing Delighted access must handle user provisioning and deprovisioning entirely through manual processes.
For organizations still using Delighted during its sunset period, this creates immediate compliance and security risks. Without automated provisioning, departing employees retain access to customer feedback data unless manually removed. Survey access permissions across customer success, product, and marketing teams require constant manual oversight. The lack of centralized identity management makes it impossible to audit who has access to sensitive customer sentiment data.
The strategic alternative
Delighted has no native SCIM. Automate offboarding, user access reviews, and license workflows across every app, including the ones without APIs. We maintain the integration layer underneath. You focus on judgment, not plumbing.
Quick SCIM facts
| SCIM available? | No |
| SCIM tier required | N/A |
| SSO required first? | No |
| SSO available? | Yes |
| SSO protocol | Not native |
| Documentation | Not available |
Supported identity providers
| IdP | SSO | SCIM | Notes |
|---|---|---|---|
| Okta | Via third-party | ❌ | No native SCIM provisioning. Product being sunset June 2026. |
| Microsoft Entra ID | Via third-party | ❌ | No native Microsoft Entra integration. Product being sunset June 2026. |
| Google Workspace | Via third-party | ❌ | No native support |
| OneLogin | Via third-party | ❌ | No native support |
The cost of not automating
Without SCIM (or an alternative like Stitchflow), your IT team manages Delighted accounts manually. Here's what that costs:
The Delighted pricing problem
Delighted gates SCIM provisioning behind premium plans, forcing significant cost increases for basic user management.
Tier comparison
| Plan | Price | SSO | SCIM |
|---|---|---|---|
| Free | $0 (50 responses/month) | ||
| Surveys | $17/month annual | ||
| Premium | $224/month annual | ||
| Premium Plus | $449/month annual |
Pricing structure
| Plan | Price | SSO | SCIM |
|---|---|---|---|
| Free | $0 (50 responses/month) | ||
| Surveys | $17/month annual | ||
| Premium | $224/month annual | ||
| Premium Plus | $449/month annual |
SSO options: Third-party providers like miniOrange can provide SSO integration, but this requires additional contracts and setup outside Delighted's native platform.
What this means in practice
Without native identity management, IT teams must:
The lack of automated provisioning becomes particularly problematic for organizations where survey access needs change frequently based on product launches, customer segments, or team restructuring.
Additional constraints
Summary of challenges
- Delighted does not provide native SCIM at any price tier
- Organizations must rely on third-party tools or manual provisioning
- Our research shows teams manually provisioning this app spend significant hidden costs annually
What Delighted actually offers for identity
No Native Identity Features
Delighted provides no built-in SSO or SCIM provisioning capabilities:
| Feature | Supported? |
|---|---|
| Native SSO | ❌ No |
| SAML 2.0 | ❌ No |
| OIDC | ❌ No |
| SCIM provisioning | ❌ No |
| JIT provisioning | ❌ No |
Third-Party SSO Only
The only SSO option requires external providers like miniOrange:
Product Sunset Warning
Critical business risk: Delighted is being discontinued by Qualtrics:
For teams evaluating identity management, investing in SSO setup for a sunset product makes little business sense. Consider migrating to Qualtrics enterprise (which has native SSO/SCIM) or alternative customer feedback platforms.
What IT admins are saying
Delighted's complete lack of enterprise identity features creates major headaches for IT teams managing customer experience tools:
- No native SSO or SCIM provisioning capabilities
- Manual user management required for all team members
- Limited enterprise security controls for sensitive customer feedback data
- Product sunset announcement creates urgent migration pressure
SSO available via third-party providers like miniOrange
No native SSO documented... Part of Qualtrics - may inherit Qualtrics SSO
PRODUCT SUNSET: No renewals after July 2025, end of life June 30, 2026
The recurring theme
IT teams face a double burden - not only does Delighted lack basic enterprise identity features, but the product's impending sunset in June 2026 means they must plan migration strategies while managing manual provisioning in the meantime.
The decision
| Your Situation | Recommendation |
|---|---|
| Small CX team (<10 users) evaluating options | Migrate to Qualtrics - Delighted is being sunset June 2026 |
| Existing Delighted customer with <1 year left | Manual management until migration - too short for automation setup |
| Large organization planning migration to Qualtrics | Use Stitchflow - automate provisioning for smooth transition |
| Enterprise with compliance requirements | Use Stitchflow - essential for audit trail during migration period |
| Multi-brand feedback programs | Use Stitchflow - automation critical for complex user management |
The bottom line
Delighted is being discontinued in June 2026 with no renewals after July 2025, making it unsuitable for long-term planning. For organizations still using Delighted during the migration period, Stitchflow provides essential provisioning automation while you transition to Qualtrics or another customer feedback platform.
Make Delighted workflows AI-native
Delighted has no native SCIM. We build complete offboarding, user access reviews, and license workflows across every app, including the ones without APIs.
Technical specifications
SCIM Version
Not specifiedSupported Operations
Not specifiedSupported Attributes
Plan requirement
Not specifiedPrerequisites
Not specifiedKey limitations
- No native SCIM provisioning
- No native SSO documented
- SSO available via third-party (miniOrange)
- Part of Qualtrics - may inherit Qualtrics SSO
- PRODUCT SUNSET: No renewals after July 2025, end of life June 30, 2026
Documentation not available.
Configuration for Okta
Integration type
Okta Integration Network (OIN) app
Where to enable
Docs
No native SCIM provisioning. Product being sunset June 2026.
Use Stitchflow for automated provisioning.
Unlock SCIM for
Delighted
Delighted has no native SCIM. We still automate end-to-end workflows across every app, including the ones without APIs.
See how it works


