Freshchat SCIM guide

6sense, the B2B revenue intelligence platform, has paused SCIM provisioning for new customers until Q4 2026. While existing customers with SCIM enabled can continue using it, new implementations are limited to JIT (Just-In-Time) provisioning through SAML SSO. This creates a significant gap for IT teams managing revenue intelligence access, as JIT only creates users on first login and provides minimal attribute mapping (email, first name, last name only). For an enterprise platform with typical pricing of $55,000-$130,000 annually, the absence of automated user lifecycle management is a substantial limitation. The lack of SCIM until Q4 2026 forces IT teams into manual provisioning workflows for a platform handling sensitive revenue data. While SAML SSO handles authentication, it doesn't address user lifecycle events like role changes, department transfers, or offboarding. This creates compliance risks in revenue teams where access to prospect data and sales intelligence must be tightly controlled. The nearly two-year wait for SCIM restoration means organizations implementing 6sense today face manual user management for the foreseeable future.

Aha! Roadmaps, the product roadmapping platform, does not support SCIM provisioning on any plan. While Aha! offers SAML 2.0 SSO integration with identity providers like Okta, Entra ID, and OneLogin, this only handles authentication through JIT (Just-In-Time) provisioning. The critical limitation: JIT provisioning creates user accounts with no default role or access permissions, requiring administrators to manually configure access for each user after they first sign in. For product teams managing strategic roadmaps and stakeholder access, this creates significant operational overhead. Since product roadmaps contain sensitive strategic information and stakeholder access typically varies by product area, IT administrators must manually assign appropriate roles and workspace permissions after each user is provisioned. There's no automatic deprovisioning when users leave the organization, creating potential security gaps. This manual process becomes particularly problematic for larger product organizations where dozens of stakeholders across different business units need carefully managed access to specific roadmaps.

Appcues, the product adoption platform used by product managers and growth teams, explicitly does not support SCIM provisioning on any plan—not even Enterprise. While Appcues offers SAML 2.0 SSO integration starting at the Enterprise tier with just-in-time (JIT) provisioning, this only creates users during first login and provides no automated deprovisioning capabilities. For product teams where access needs change frequently as people move between projects or leave the company, this creates a significant security gap. The lack of SCIM means IT teams must manually manage user lifecycle for Appcues accounts, even though the platform handles sensitive product analytics and user flow data. When employees leave or change roles, their Appcues access remains active until manually revoked—a compliance risk that's particularly problematic given Appcues' role in tracking user behavior and product metrics. With MAU-based pricing starting at $300/month and scaling significantly with usage, paying for orphaned accounts also creates unnecessary cost bloat.