Summary and recommendation
Healthie, the telehealth EHR platform for healthcare practices, does not support SCIM provisioning on any plan. While SSO is available via OAuth on the Enterprise (white-label) tier, this only handles authentication through email matching - not user lifecycle management. The SSO implementation has significant operational constraints: a 14 business day setup turnaround, limitation to one SSO configuration for providers and one for clients per sub-organization, and requires the expensive white-label Enterprise tier with custom pricing.
This creates a substantial gap for healthcare organizations managing practitioner access at scale. Without automated provisioning, IT teams must manually create, update, and deactivate Healthie accounts for healthcare providers, nurses, and administrative staff - a time-consuming process that introduces compliance risks in HIPAA-regulated environments. The lengthy SSO setup timeframe compounds these challenges, making rapid onboarding or offboarding nearly impossible.
The strategic alternative
Healthie has no native SCIM. Automate offboarding, user access reviews, and license workflows across every app, including the ones without APIs. We maintain the integration layer underneath. You focus on judgment, not plumbing.
Quick SCIM facts
| SCIM available? | No |
| SCIM tier required | N/A |
| SSO required first? | No |
| SSO available? | Yes |
| SSO protocol | SAML 2.0 |
| Documentation | Not available |
Supported identity providers
| IdP | SSO | SCIM | Notes |
|---|---|---|---|
| Okta | Via third-party | ❌ | No Okta OIN integration found for Healthie. |
| Microsoft Entra ID | Via third-party | ❌ | No Microsoft Entra gallery integration found for Healthie. |
| Google Workspace | Via third-party | ❌ | No native support |
| OneLogin | Via third-party | ❌ | No native support |
The cost of not automating
Without SCIM (or an alternative like Stitchflow), your IT team manages Healthie accounts manually. Here's what that costs:
The Healthie pricing problem
Healthie gates SCIM provisioning behind premium plans, forcing significant cost increases for basic user management.
Tier comparison
| Plan | Price | SSO | SCIM |
|---|---|---|---|
| Starter | Free (up to 3 clients) | ||
| Core | $19.99/mo (up to 10 clients) | ||
| Essentials/Group | $49-149/mo | ||
| Enterprise | Custom pricing |
Pricing and provisioning structure
| Plan | Pricing | SSO | SCIM |
|---|---|---|---|
| Starter | Free (up to 3 clients) | ❌ | ❌ |
| Core | $19.99/mo (up to 10 clients) | ❌ | ❌ |
| Essentials/Group | $49-149/mo | ❌ | ❌ |
| Enterprise | Custom pricing | ⚠️ OAuth only | ❌ |
What this means in practice
For basic provisioning needs
Enterprise upgrade requirements
Additional constraints
Summary of challenges
- Healthie does not provide native SCIM at any price tier
- Organizations must rely on third-party tools or manual provisioning
- Our research shows teams manually provisioning this app spend significant hidden costs annually
What Healthie actually offers for identity
OAuth SSO (Enterprise white-label only)
Healthie provides basic SSO capabilities, but only for Enterprise customers with full white-label deployments:
| Setting | Details |
|---|---|
| Protocol | OAuth |
| Plan requirement | Enterprise (custom pricing) |
| Setup time | 14 business day turnaround |
| Account matching | By email address only |
| Limitations | One SSO for providers, one for clients per sub-organization |
Critical limitation: SSO setup requires a 14 business day implementation window and is limited to white-label Enterprise accounts. No self-service configuration available.
No Provisioning Capabilities
Healthie offers zero automated user management:
Okta and Microsoft Entra Integration
| Platform | Integration Status |
|---|---|
| Okta OIN | ❌ Not available |
| Microsoft Entra Gallery | ❌ Not available |
| Third-party SCIM connectors | ❌ Not supported |
The reality: Healthie's identity management is entirely manual. Even with Enterprise SSO, you're still creating accounts by hand and managing user lifecycle through their web interface.
For healthcare practices managing multiple providers and administrative staff, this creates significant operational overhead - especially when onboarding new team members or handling staff transitions.
What IT admins are saying
Healthie's limited identity integration creates significant administrative overhead for healthcare IT teams:
- Manual user provisioning required - no automated account creation or deprovisioning
- SSO restricted to Enterprise white-label plans with 14-day setup turnaround
- Email-based account matching creates potential security gaps
- Single SSO limitation per sub-organization restricts deployment flexibility
SSO setup has 14 business day turnaround
Limited to one SSO for providers and one for clients per sub-org
The recurring theme
Healthcare practices using Healthie face a choice between expensive Enterprise plans for basic SSO or accepting completely manual user management - neither option scales well for growing organizations with compliance requirements.
The decision
| Your Situation | Recommendation |
|---|---|
| Small healthcare practice (<10 providers) | Manual management is acceptable given limited user base |
| Growing practice with frequent staff changes | Use Stitchflow: automate onboarding/offboarding for compliance |
| Multi-location healthcare organization | Use Stitchflow: automation essential for scale |
| Enterprise health system with compliance requirements | Use Stitchflow: automation critical for audit trail and security |
| Need immediate SSO deployment | Use Stitchflow: avoid Healthie's 14-day SSO setup turnaround |
The bottom line
Healthie offers robust telehealth and EHR capabilities but provides no SCIM provisioning and requires Enterprise pricing plus a 14-day turnaround just for basic SSO. For healthcare organizations that need automated user management without the enterprise premium and lengthy deployment timelines, Stitchflow delivers SCIM-level provisioning on any Healthie plan.
Make Healthie workflows AI-native
Healthie has no native SCIM. We build complete offboarding, user access reviews, and license workflows across every app, including the ones without APIs.
Technical specifications
SCIM Version
Not specifiedSupported Operations
Not specifiedSupported Attributes
Plan requirement
Not specifiedPrerequisites
Not specifiedKey limitations
- SSO available via OAuth on full web white-label (Enterprise)
- No SCIM provisioning - SSO matches accounts by email
- SSO setup has 14 business day turnaround
- Limited to one SSO for providers and one for clients per sub-org
- Telehealth EHR platform for healthcare practices
Documentation not available.
Unlock SCIM for
Healthie
Healthie has no native SCIM. We still automate end-to-end workflows across every app, including the ones without APIs.
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