Summary and recommendation
Hippo Video, the video engagement platform used by sales and marketing teams, does not support SCIM provisioning on any plan. While Hippo Video offers SAML 2.0 SSO integration with Okta and Azure AD on their Enterprise plan ($80/user/month), this only handles authentication, not user lifecycle management. IT teams must manually provision and deprovision users, create accounts individually, and manage role assignments outside of their identity provider workflows.
For video engagement platforms where sales reps and customer success teams frequently join and leave, manual user management creates significant operational overhead. SSO alone doesn't solve the core problem: IT still needs to manually create Hippo Video accounts, assign appropriate roles and permissions, and remember to deprovision users when they leave the company. This manual process increases security risks and creates compliance gaps, particularly problematic given that video platforms often handle sensitive customer communication data.
The strategic alternative
Hippo Video has no native SCIM. That leaves a workflow gap in offboarding, access reviews, and license cleanup unless your team handles the app another way. Stitchflow builds and maintains the IT workflows your team still runs manually, across every app, including the ones without APIs.
Quick SCIM facts
| SCIM available? | No |
| SCIM tier required | N/A |
| SSO required first? | Yes |
| SSO available? | Yes |
| SSO protocol | SAML 2.0 |
| Documentation | Not available |
Supported identity providers
| IdP | SSO | SCIM | Notes |
|---|---|---|---|
| Okta | Via third-party | ❌ | SSO via custom SAML 2.0 app. Detailed setup guide available in Hippo Video docs. No SCIM provisioning. |
| Microsoft Entra ID | Via third-party | ❌ | SAML SSO with Azure AD supported on Enterprise. No SCIM provisioning documented. |
| Google Workspace | Via third-party | ❌ | No native support |
| OneLogin | Via third-party | ❌ | No native support |
The cost of not automating
Without SCIM (or an alternative like Stitchflow), your IT team manages Hippo Video accounts manually. Here's what that costs:
The Hippo Video pricing problem
Hippo Video gates SCIM provisioning behind premium plans, forcing significant cost increases for basic user management.
Tier comparison
| Plan | Price | SSO | SCIM |
|---|---|---|---|
| Free | $0 | ||
| Pro | $20/user/month | ||
| Teams | $60/user/month | ||
| Enterprise | $80/user/month |
Pricing and provisioning options
| Plan | Price | SSO | SCIM |
|---|---|---|---|
| Free | $0 | ||
| Pro | $20/user/month | ||
| Teams | $60/user/month | ||
| Enterprise | $80/user/month |
What this means in practice
Without SCIM provisioning, every Hippo Video user must be managed manually:
New employee onboarding
Employee departures
Role changes
Additional constraints
Summary of challenges
- Hippo Video does not provide native SCIM at any price tier
- Organizations must rely on third-party tools or manual provisioning
- Our research shows teams manually provisioning this app spend significant hidden costs annually
What Hippo Video actually offers for identity
SAML SSO (Enterprise plan only)
Hippo Video provides basic SAML 2.0 authentication on their Enterprise plan ($80/user/month):
| Setting | Details |
|---|---|
| Protocol | SAML 2.0 |
| Supported IdPs | Okta, Azure AD, generic SAML |
| Configuration | Admin-only setup via IdP metadata |
| User requirement | Manual user creation before SSO login |
| Plan requirement | Enterprise ($80/user/month minimum) |
Critical gap: Hippo Video offers SSO but no SCIM provisioning whatsoever. Every user must be manually created in the platform before they can authenticate.
What you're actually paying for
The Enterprise plan includes video features that most IT teams don't need:
The reality: You're paying $80/user/month primarily for video engagement features, not identity management capabilities. The SSO functionality is a basic add-on to an expensive video platform.
The provisioning problem
Without SCIM support, IT teams face ongoing manual work:
For sales and marketing teams using video engagement tools, this creates a significant operational burden that scales poorly.
What IT admins are saying
Hippo Video's lack of SCIM provisioning forces IT teams into manual user management workflows:
- Manual user creation required even with SSO configured
- No automated deprovisioning when employees leave the company
- Enterprise plan requirement creates budget pressure for basic identity management
- Sales and marketing teams often need immediate access, but provisioning delays slow onboarding
Admin users only can configure SSO... No documented SCIM support.
The recurring theme
IT teams get stuck manually managing video platform access for sales and marketing users, with no automation to sync user lifecycles from their identity provider. The result is delayed onboarding and potential security gaps during offboarding.
The decision
| Your Situation | Recommendation |
|---|---|
| Small video team (<10 users) | Manual management is workable |
| Sales team using video for outreach | Manual management with Enterprise SSO |
| Growing marketing team (20+ users) | Use Stitchflow: automation essential for scaling |
| Enterprise with multiple video use cases | Use Stitchflow: automation essential for governance |
| Frequent onboarding of sales reps | Use Stitchflow: automation strongly recommended |
The bottom line
Hippo Video has no native SCIM. That means one more workflow gap in offboarding, access reviews, and license cleanup unless your team handles it another way.
Close the Hippo Video workflow gap
Hippo Video is one gap in a broader workflow. Stitchflow builds and maintains the offboarding, access review, or license workflow across every app in your environment.
Technical specifications
SCIM Version
Not specifiedSupported Operations
Not specifiedSupported Attributes
Plan requirement
Not specifiedPrerequisites
Not specifiedKey limitations
- Enterprise plan required for SSO
- Admin users only can configure SSO
- No SCIM provisioning documented
Documentation not available.
Close the workflow gap in
Hippo Video
Hippo Video has no native SCIM. That leaves one more workflow gap in offboarding, access reviews, and license cleanup unless your team handles it another way.
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