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Inline Manual SCIM guide

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How to automate Inline Manual user provisioning, and what it actually costs

Summary and recommendation

Inline Manual, the digital adoption platform for user onboarding and training, does not offer SCIM provisioning on any documented plan. While the platform supports SAML 2.0 SSO integration with Okta and Azure AD for authentication, there's no automated user lifecycle management available. This creates a significant operational burden for IT teams managing user access across what's typically an organization-wide deployment—since digital adoption platforms touch all employees who need guided software experiences.

The lack of provisioning automation means IT admins must manually create, update, and deactivate user accounts in Inline Manual, even when using SSO. For a platform designed to streamline user experiences, this manual overhead becomes particularly ironic when onboarding new employees or managing role changes across departments. Without SCIM, there's also increased risk of orphaned accounts when employees leave, potentially exposing sensitive training content and usage analytics.

The strategic alternative

Inline Manual has no native SCIM. Automate offboarding, user access reviews, and license workflows across every app, including the ones without APIs. We maintain the integration layer underneath. You focus on judgment, not plumbing.

Quick SCIM facts

SCIM available?No
SCIM tier requiredN/A
SSO required first?No
SSO available?Yes
SSO protocolSAML 2.0
DocumentationNot available

Supported identity providers

IdPSSOSCIMNotes
OktaVia third-partyOkta integration exists but no SCIM provisioning documentation found
Microsoft Entra IDVia third-partyNo Microsoft Entra integration documentation found
Google WorkspaceVia third-partyNo native support
OneLoginVia third-partyNo native support

The cost of not automating

Without SCIM (or an alternative like Stitchflow), your IT team manages Inline Manual accounts manually. Here's what that costs:

Source: Stitchflow aggregate data across apps with 2+ instances, normalized to 500 employees
Orphaned accounts (ex-employees with access)7
Unused licenses12
IT hours spent on manual management/year101 hours
Unused license cost/year$3,925
IT labor cost/year$6,088
Cost of compliance misses/year$1,741
Total annual financial impact$11,754

The Inline Manual pricing problem

Inline Manual gates SCIM provisioning behind premium plans, forcing significant cost increases for basic user management.

Tier comparison

PlanPriceSSOSCIM
Standard$158/mo (250 users)
EnterpriseCustom pricing

Pricing and provisioning options

PlanPriceSSOSCIM
Standard$158/mo (250 users)
EnterpriseCustom pricing

Note: Pricing scales with active users up to 50,000, then moves to custom pricing

What this means in practice

Manual user lifecycle management: IT teams must manually create, update, and deactivate user accounts in Inline Manual. For a digital adoption platform that could touch your entire workforce, this creates significant administrative overhead.

No automated role assignment: Without SCIM, you can't automatically assign users to appropriate training programs or content based on their department or role from your IdP. This defeats much of the purpose of centralized identity management.

Scaling friction: As your Inline Manual usage grows from 250 to thousands of users, manual provisioning becomes a bottleneck that can delay onboarding and training initiatives.

Additional constraints

Limited SSO documentation
Even basic SAML SSO appears to require enterprise-level discussions
No standardized integrations
Limited presence in major IdP app catalogs beyond basic Okta listing
Vertical platform complexity
Digital adoption platforms often need granular access controls that manual provisioning can't efficiently deliver
Training program delays
Manual user management can slow down time-sensitive training rollouts

Summary of challenges

  • Inline Manual does not provide native SCIM at any price tier
  • Organizations must rely on third-party tools or manual provisioning
  • Our research shows teams manually provisioning this app spend significant hidden costs annually

What Inline Manual actually offers for identity

SAML SSO (Enterprise plans)

Inline Manual supports SAML 2.0 integration for single sign-on:

SettingDetails
ProtocolSAML 2.0
Supported IdPsOkta, Azure AD, custom SAML providers
AvailabilityEnterprise plans only
ConfigurationManual setup through Inline Manual admin console
User provisioningManual only - no automated provisioning

The provisioning gap: While SAML SSO handles authentication, you still need to manually create, update, and deactivate user accounts in Inline Manual. There's no automated way to sync users from your identity provider.

Okta Integration (Password vaulting only)

The Okta Integration Network listing for Inline Manual shows limited functionality:

FeatureSupported?
SAML SSO✓ Yes
OIDC SSO❌ No
SCIM provisioning❌ No
Create users❌ No
Update users❌ No
Deactivate users❌ No
Group sync❌ No

Bottom line: Inline Manual offers basic SAML SSO but zero provisioning automation. For a digital adoption platform where user onboarding is the core use case, the lack of automated user lifecycle management creates significant administrative overhead.

What IT admins are saying

Inline Manual's limited provisioning automation leaves IT teams managing users manually:

  • No documented SCIM provisioning despite being a platform that touches all employees
  • Manual user account creation required even with SAML SSO in place
  • Limited integration documentation makes setup and troubleshooting difficult
  • Enterprise pricing required for basic SSO functionality on a digital adoption platform

The recurring theme

For a platform designed to streamline user onboarding and training across entire organizations, Inline Manual ironically requires manual user management from IT teams. Every new hire needs individual account setup, and departing employees must be manually deprovisioned.

The decision

Your SituationRecommendation
Small training team (<10 users)Manual management is acceptable for now
Digital adoption rollout with stable user baseManual management with SAML SSO for authentication
Enterprise-wide DAP deployment (100+ users)Use Stitchflow: automation essential for scale
Multiple business units using Inline ManualUse Stitchflow: centralized provisioning reduces overhead
Compliance-heavy organization requiring audit trailsUse Stitchflow: automated provisioning with full audit logs

The bottom line

Inline Manual is an effective digital adoption platform, but it offers no SCIM provisioning capabilities and limited public documentation around identity management. For organizations deploying DAP tools across large user bases or multiple departments, Stitchflow provides the automated provisioning that Inline Manual simply doesn't offer.

Make Inline Manual workflows AI-native

Inline Manual has no native SCIM. We build complete offboarding, user access reviews, and license workflows across every app, including the ones without APIs.

Covers apps without native SCIM, including the ones without APIs
Less than a week, start to finish (~2 hours of your time)
Built with your team; extend to anything else in the company
Book a Demo

Technical specifications

SCIM Version

Not specified

Supported Operations

Not specified

Supported Attributes

Limited public SSO/SCIM documentationNo native SCIM provisioning foundSAML SSO available on enterprise plans

Plan requirement

Not specified

Prerequisites

Not specified

Key limitations

  • Limited public SSO/SCIM documentation
  • No native SCIM provisioning found
  • SAML SSO available on enterprise plans

Documentation not available.

Configuration for Okta

Integration type

Okta Integration Network (OIN) app

Where to enable

Okta Admin Console → Applications → Inline Manual → Sign On

Okta integration exists but no SCIM provisioning documentation found

Use Stitchflow for automated provisioning.

Unlock SCIM for
Inline Manual

Inline Manual has no native SCIM. We still automate end-to-end workflows across every app, including the ones without APIs.

See how it works
Admin Console
Directory
Applications
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Inline Manual
via Stitchflow

Last updated: 2026-01-11

* Pricing and features sourced from public documentation.

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