Summary and recommendation
Ivanti, the IT service management platform, does not support native SCIM provisioning on any plan. Instead, Ivanti relies on SAML 2.0 and OIDC just-in-time (JIT) provisioning through attribute mapping. While this enables automatic user creation during first login, it creates significant gaps in user lifecycle management. IT teams cannot programmatically deprovision users when they leave the organization or change roles, nor can they bulk-update user attributes or group memberships through their identity provider. For an ITSM platform handling sensitive IT operations and service desk workflows, this manual provisioning approach becomes a security and compliance liability.
The JIT-only approach means deprovisioning must be handled manually within Ivanti's interface, creating delays in removing access to critical IT systems and service desk functions. This is particularly problematic for organizations with high employee turnover or frequent role changes, where delayed deprovisioning poses security risks. While Okta offers a custom connector with "schema discovery and attribute writeback," this proprietary integration lacks the standardization and reliability of SCIM protocol.
The strategic alternative
Ivanti has no native SCIM. That leaves a workflow gap in offboarding, access reviews, and license cleanup unless your team handles the app another way. Stitchflow builds and maintains the IT workflows your team still runs manually, across every app, including the ones without APIs.
Quick SCIM facts
| SCIM available? | No |
| SCIM tier required | N/A |
| SSO required first? | Yes |
| SSO available? | Yes |
| SSO protocol | SAML 2.0, OIDC |
| Documentation | Not available |
Supported identity providers
| IdP | SSO | SCIM | Notes |
|---|---|---|---|
| Okta | Via third-party | ❌ | Ivanti Neurons integration enables SSO and provisioning via Okta connector. Schema discovery and attribute writeback supported. No native SCIM. |
| Microsoft Entra ID | Via third-party | ❌ | Ivanti Service Manager supports SP and IDP initiated SSO with JIT user provisioning. Entra ID connector imports users, devices, and SSO sign-in activity. Auto provisioning via OIDC available. |
| Google Workspace | Via third-party | ❌ | No native support |
| OneLogin | Via third-party | ❌ | No native support |
The cost of not automating
Without SCIM (or an alternative like Stitchflow), your IT team manages Ivanti accounts manually. Here's what that costs:
The Ivanti pricing problem
Ivanti gates SCIM provisioning behind premium plans, forcing significant cost increases for basic user management.
Tier comparison
| Plan | Price | SSO | SCIM |
|---|---|---|---|
| Enterprise | $100-$500+ per user/analyst |
Pricing structure
| Plan | Pricing | SCIM | SSO |
|---|---|---|---|
| Enterprise | $100-$500+ per user/analyst | ❌ Not available | ✓ SAML/OIDC |
Pricing notes
What this means in practice
Without SCIM, you're stuck with attribute-based JIT provisioning that creates several operational headaches:
Manual attribute mapping required
No automated deprovisioning
Limited user lifecycle management
Additional constraints
Summary of challenges
- Ivanti does not provide native SCIM at any price tier
- Organizations must rely on third-party tools or manual provisioning
- Our research shows teams manually provisioning this app spend significant hidden costs annually
What Ivanti actually offers for identity
SAML/OIDC SSO with JIT Provisioning
Ivanti doesn't support native SCIM protocol. Instead, it provides SAML 2.0 and OIDC single sign-on with just-in-time provisioning:
| Setting | Details |
|---|---|
| Protocol | SAML 2.0, OIDC |
| Supported IdPs | Okta, Entra ID, ADFS, CyberArk, SecureAuth, generic SAML |
| JIT provisioning | User accounts created via SAML/OIDC attributes |
| Required attributes | Login ID, first name, last name, email address |
| Configuration | Manual attribute mapping in IdP |
Key limitation: No true SCIM provisioning protocol. User lifecycle management happens through SAML attributes during login, not through dedicated provisioning API calls.
Okta Integration (via OIN)
The Okta Integration Network listing for Ivanti Neurons shows:
| Feature | Supported? |
|---|---|
| SAML SSO | ✓ Yes |
| SCIM provisioning | ❌ No |
| Create users | ✓ Via connector (not SCIM) |
| Update users | ✓ Via connector (not SCIM) |
| Deactivate users | ✓ Via connector (not SCIM) |
| Schema discovery | ✓ Yes |
| Attribute writeback | ✓ Yes |
Entra ID Integration
Microsoft's documentation shows Ivanti Service Manager supports:
Bottom line: Ivanti relies on IdP-specific connectors and JIT provisioning rather than standardized SCIM. This means more complex setup, IdP vendor lock-in, and limited real-time provisioning capabilities compared to true SCIM implementations.
What IT admins are saying
Community sentiment on Ivanti's provisioning reveals frustration with the lack of true SCIM automation:
- No native SCIM protocol support - relies entirely on SAML/OIDC attribute mapping
- Manual attribute configuration required for each IdP integration
- JIT provisioning creates inconsistent user experiences across different access scenarios
- Enterprise pricing barrier makes advanced SSO features cost-prohibitive for many teams
SAML SSO with auto-provisioning via attributes. Ivanti can act as IdP or SP. Required SAML attributes: login ID, first/last name, email.
User provisioning and de-provisioning must be configured through SAML/OIDC attribute mapping rather than automated SCIM protocol.
The recurring theme
IT teams must manually configure and maintain attribute mappings for each identity provider instead of leveraging standardized SCIM automation. This creates ongoing maintenance overhead and limits scalability for larger organizations.
The decision
| Your Situation | Recommendation |
|---|---|
| Small IT team (<20 users) with basic ITSM needs | Manual management with SAML/OIDC JIT provisioning |
| Mid-size IT organization (20-100 users) | Use Stitchflow: JIT attribute mapping becomes unwieldy |
| Enterprise with multiple Ivanti modules | Use Stitchflow: automation essential for complex deployments |
| Organizations with frequent IT staff changes | Use Stitchflow: manual attribute management creates security gaps |
| Multi-tenant or MSP deployments | Use Stitchflow: automation strongly recommended for scale |
The bottom line
Ivanti has no native SCIM. That means one more workflow gap in offboarding, access reviews, and license cleanup unless your team handles it another way.
Close the Ivanti workflow gap
Ivanti is one gap in a broader workflow. Stitchflow builds and maintains the offboarding, access review, or license workflow across every app in your environment.
Technical specifications
SCIM Version
Not specifiedSupported Operations
Not specifiedSupported Attributes
Plan requirement
Not specifiedPrerequisites
Not specifiedKey limitations
- No native SCIM - uses SAML/OIDC auto-provisioning
- JIT provisioning via SAML/OIDC attributes
- Can act as SAML IdP or SP
Documentation not available.
Configuration for Okta
Integration type
Okta Integration Network (OIN) app
Prerequisite
SSO must be configured before enabling SCIM.
Where to enable
Docs
Ivanti Neurons integration enables SSO and provisioning via Okta connector. Schema discovery and attribute writeback supported. No native SCIM.
Use Stitchflow for automated provisioning.
Configuration for Entra ID
Integration type
Microsoft Entra Gallery app
Prerequisite
SSO must be configured before enabling SCIM.
Where to enable
Ivanti Service Manager supports SP and IDP initiated SSO with JIT user provisioning. Entra ID connector imports users, devices, and SSO sign-in activity. Auto provisioning via OIDC available.
Use Stitchflow for automated provisioning.
Close the workflow gap in
Ivanti
Ivanti has no native SCIM. That leaves one more workflow gap in offboarding, access reviews, and license cleanup unless your team handles it another way.
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