Summary and recommendation
LogRocket, the session replay and product analytics platform, does not offer SCIM provisioning on any plan. While LogRocket provides SAML 2.0 SSO integration that works with Okta, Entra ID, and other identity providers, this only handles authentication through domain-based access - users with verified email domains can automatically join your LogRocket organization. However, SSO setup requires contacting LogRocket support directly, and there's no documented API or automated way to manage user lifecycle, role assignments, or deprovisioning.
This creates a significant gap for IT teams managing developer tools access. When engineers leave the company or change roles, their LogRocket access must be manually revoked since there's no automated deprovisioning. For organizations with strict compliance requirements around session replay data (which often contains sensitive user interactions), this manual process introduces security risks and audit trail gaps.
The strategic alternative
LogRocket has no native SCIM. Automate offboarding, user access reviews, and license workflows across every app, including the ones without APIs. We maintain the integration layer underneath. You focus on judgment, not plumbing.
Quick SCIM facts
| SCIM available? | No |
| SCIM tier required | N/A |
| SSO required first? | No |
| SSO available? | Yes |
| SSO protocol | SAML 2.0, Active Directory |
| Documentation | Not available |
Supported identity providers
| IdP | SSO | SCIM | Notes |
|---|---|---|---|
| Okta | ✓ | ❌ | No Okta OIN app found. SSO available via generic SAML configuration. Contact support@logrocket.com to enable. |
| Microsoft Entra ID | ✓ | ❌ | No native Entra app. SSO available via generic SAML/AD configuration. Contact support to enable. |
| Google Workspace | Via third-party | ❌ | No native support |
| OneLogin | Via third-party | ❌ | No native support |
The cost of not automating
Without SCIM (or an alternative like Stitchflow), your IT team manages LogRocket accounts manually. Here's what that costs:
The LogRocket pricing problem
LogRocket gates SCIM provisioning behind premium plans, forcing significant cost increases for basic user management.
Tier comparison
| Plan | Price | SSO | SCIM |
|---|---|---|---|
| Free | $0 (1,000 sessions/month) | ||
| Team | $99/month (10k sessions) | ||
| Professional | $349-500/month (25k sessions) | ||
| Enterprise | ~$38,000/year avg (up to $150k) |
Pricing structure
| Plan | Price | SSO | SCIM |
|---|---|---|---|
| Free | $0 (1,000 sessions/month) | ||
| Team | $99/month (10k sessions) | ||
| Professional | $349-500/month (25k sessions) | ||
| Enterprise | ~$38,000/year avg (up to $150k) |
What this means in practice
Without SCIM, IT teams managing LogRocket face manual overhead regardless of plan tier:
Additional constraints
Summary of challenges
- LogRocket does not provide native SCIM at any price tier
- Organizations must rely on third-party tools or manual provisioning
- Our research shows teams manually provisioning this app spend significant hidden costs annually
What LogRocket actually offers for identity
SAML SSO (Enterprise only)
LogRocket supports SAML 2.0 integration, but setup requires contacting support:
| Setting | Details |
|---|---|
| Protocol | SAML 2.0, Active Directory |
| Supported IdPs | Okta, Entra ID, generic SAML providers |
| Configuration | Contact support@logrocket.com to enable |
| User access | Domain-based JIT provisioning |
| Account creation | Automatic for domain users |
Key behavior: Once SSO is enabled, anyone with an email address from your verified domain can access LogRocket by navigating to your organization page. New users are automatically created via JIT provisioning.
No SCIM Support
LogRocket provides no documented SCIM provisioning capabilities:
| Feature | Supported? |
|---|---|
| Create users | ❌ No |
| Update users | ❌ No |
| Deactivate users | ❌ No |
| Group management | ❌ No |
| Automated offboarding | ❌ No |
Real-world impact: User lifecycle management is entirely manual. When employees leave, IT must remember to manually remove their LogRocket access or rely on session expiration. No centralized group assignments or role management through your IdP.
Enterprise Tier Reality Check
LogRocket's Enterprise plan averages ~$38,000 annually (up to $150k for high-volume usage), but the identity features are basic compared to the pricing:
For teams needing session replay analytics, the domain-based JIT approach works for onboarding. For comprehensive identity management, you're limited to manual processes regardless of spend.
What IT admins are saying
LogRocket's manual provisioning approach creates ongoing headaches for IT teams managing developer tool access:
- SSO setup requires contacting support for each configuration
- No automated user provisioning - all account management is manual
- Domain-based access means anyone with company email can join once SSO is enabled
- Users must manually navigate to organization page to complete access
SSO lets anyone on your domain access LogRocket. Users must navigate to org page to join. Contact support@logrocket.com to enable.
The recurring theme
Even with enterprise pricing, LogRocket treats identity management as a support ticket rather than automated infrastructure. IT teams end up playing email tag with support for basic SSO setup, then manually tracking who has access since there's no SCIM integration to sync with their identity provider.
The decision
| Your Situation | Recommendation |
|---|---|
| Small dev team (<10 users) with low turnover | Manual management is acceptable |
| Development team with stable core members | Use LogRocket's domain-based SSO after contacting support |
| Growing product org (25+ users) across dev/PM/QA | Use Stitchflow: no SCIM means manual provisioning at scale |
| Enterprise with compliance requirements | Use Stitchflow: automation essential for audit trail and deprovisioning |
| Multi-team organization with frequent role changes | Use Stitchflow: manual management becomes unsustainable |
The bottom line
LogRocket offers powerful session replay capabilities but no documented SCIM support—even SSO setup requires contacting support. For organizations that need reliable user provisioning automation without manual overhead, Stitchflow provides the identity management LogRocket lacks.
Make LogRocket workflows AI-native
LogRocket has no native SCIM. We build complete offboarding, user access reviews, and license workflows across every app, including the ones without APIs.
Technical specifications
SCIM Version
Not specifiedSupported Operations
Not specifiedSupported Attributes
Plan requirement
Not specifiedPrerequisites
Not specifiedKey limitations
- SSO requires contacting support
- No documented SCIM support
- Domain-based access once SSO enabled
Documentation not available.
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LogRocket
LogRocket has no native SCIM. We still automate end-to-end workflows across every app, including the ones without APIs.
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