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LogRocket SCIM guide

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How to automate LogRocket user provisioning, and what it actually costs

Summary and recommendation

LogRocket, the session replay and product analytics platform, does not offer SCIM provisioning on any plan. While LogRocket provides SAML 2.0 SSO integration that works with Okta, Entra ID, and other identity providers, this only handles authentication through domain-based access - users with verified email domains can automatically join your LogRocket organization. However, SSO setup requires contacting LogRocket support directly, and there's no documented API or automated way to manage user lifecycle, role assignments, or deprovisioning.

This creates a significant gap for IT teams managing developer tools access. When engineers leave the company or change roles, their LogRocket access must be manually revoked since there's no automated deprovisioning. For organizations with strict compliance requirements around session replay data (which often contains sensitive user interactions), this manual process introduces security risks and audit trail gaps.

The strategic alternative

LogRocket has no native SCIM. Automate offboarding, user access reviews, and license workflows across every app, including the ones without APIs. We maintain the integration layer underneath. You focus on judgment, not plumbing.

Quick SCIM facts

SCIM available?No
SCIM tier requiredN/A
SSO required first?No
SSO available?Yes
SSO protocolSAML 2.0, Active Directory
DocumentationNot available

Supported identity providers

IdPSSOSCIMNotes
OktaNo Okta OIN app found. SSO available via generic SAML configuration. Contact support@logrocket.com to enable.
Microsoft Entra IDNo native Entra app. SSO available via generic SAML/AD configuration. Contact support to enable.
Google WorkspaceVia third-partyNo native support
OneLoginVia third-partyNo native support

The cost of not automating

Without SCIM (or an alternative like Stitchflow), your IT team manages LogRocket accounts manually. Here's what that costs:

Source: Stitchflow aggregate data across apps with 2+ instances, normalized to 500 employees
Orphaned accounts (ex-employees with access)7
Unused licenses12
IT hours spent on manual management/year101 hours
Unused license cost/year$3,925
IT labor cost/year$6,088
Cost of compliance misses/year$1,741
Total annual financial impact$11,754

The LogRocket pricing problem

LogRocket gates SCIM provisioning behind premium plans, forcing significant cost increases for basic user management.

Tier comparison

PlanPriceSSOSCIM
Free$0 (1,000 sessions/month)
Team$99/month (10k sessions)
Professional$349-500/month (25k sessions)
Enterprise~$38,000/year avg (up to $150k)

Pricing structure

PlanPriceSSOSCIM
Free$0 (1,000 sessions/month)
Team$99/month (10k sessions)
Professional$349-500/month (25k sessions)
Enterprise~$38,000/year avg (up to $150k)

What this means in practice

Without SCIM, IT teams managing LogRocket face manual overhead regardless of plan tier:

Manual user management
All user creation, role assignment, and deprovisioning must be done manually through LogRocket's interface
Domain-wide access risk
SSO enables anyone with your domain email to access LogRocket once they navigate to your organization page
Support dependency
Even enabling SSO requires contacting support@logrocket.com rather than self-service setup
No automated deprovisioning
Terminated employees retain access until manually removed, creating security gaps

Additional constraints

Support-gated SSO setup
No self-service SSO configuration available, requiring coordination with LogRocket support
JIT limitations
Domain-based JIT means any employee can gain access without IT approval
No role automation
User roles and permissions must be assigned manually after account creation
Session-based pricing complexity
Pricing scales with usage volume rather than user count, making cost planning difficult for provisioning decisions

Summary of challenges

  • LogRocket does not provide native SCIM at any price tier
  • Organizations must rely on third-party tools or manual provisioning
  • Our research shows teams manually provisioning this app spend significant hidden costs annually

What LogRocket actually offers for identity

SAML SSO (Enterprise only)

LogRocket supports SAML 2.0 integration, but setup requires contacting support:

SettingDetails
ProtocolSAML 2.0, Active Directory
Supported IdPsOkta, Entra ID, generic SAML providers
ConfigurationContact support@logrocket.com to enable
User accessDomain-based JIT provisioning
Account creationAutomatic for domain users

Key behavior: Once SSO is enabled, anyone with an email address from your verified domain can access LogRocket by navigating to your organization page. New users are automatically created via JIT provisioning.

No SCIM Support

LogRocket provides no documented SCIM provisioning capabilities:

FeatureSupported?
Create users❌ No
Update users❌ No
Deactivate users❌ No
Group management❌ No
Automated offboarding❌ No

Real-world impact: User lifecycle management is entirely manual. When employees leave, IT must remember to manually remove their LogRocket access or rely on session expiration. No centralized group assignments or role management through your IdP.

Enterprise Tier Reality Check

LogRocket's Enterprise plan averages ~$38,000 annually (up to $150k for high-volume usage), but the identity features are basic compared to the pricing:

What you get
Domain-based SSO that requires support setup
What you don't get
Any automated provisioning or user lifecycle management
The gap
No way to programmatically manage user access, roles, or offboarding

For teams needing session replay analytics, the domain-based JIT approach works for onboarding. For comprehensive identity management, you're limited to manual processes regardless of spend.

What IT admins are saying

LogRocket's manual provisioning approach creates ongoing headaches for IT teams managing developer tool access:

  • SSO setup requires contacting support for each configuration
  • No automated user provisioning - all account management is manual
  • Domain-based access means anyone with company email can join once SSO is enabled
  • Users must manually navigate to organization page to complete access

SSO lets anyone on your domain access LogRocket. Users must navigate to org page to join. Contact support@logrocket.com to enable.

LogRocket Documentation

The recurring theme

Even with enterprise pricing, LogRocket treats identity management as a support ticket rather than automated infrastructure. IT teams end up playing email tag with support for basic SSO setup, then manually tracking who has access since there's no SCIM integration to sync with their identity provider.

The decision

Your SituationRecommendation
Small dev team (<10 users) with low turnoverManual management is acceptable
Development team with stable core membersUse LogRocket's domain-based SSO after contacting support
Growing product org (25+ users) across dev/PM/QAUse Stitchflow: no SCIM means manual provisioning at scale
Enterprise with compliance requirementsUse Stitchflow: automation essential for audit trail and deprovisioning
Multi-team organization with frequent role changesUse Stitchflow: manual management becomes unsustainable

The bottom line

LogRocket offers powerful session replay capabilities but no documented SCIM support—even SSO setup requires contacting support. For organizations that need reliable user provisioning automation without manual overhead, Stitchflow provides the identity management LogRocket lacks.

Make LogRocket workflows AI-native

LogRocket has no native SCIM. We build complete offboarding, user access reviews, and license workflows across every app, including the ones without APIs.

Covers apps without native SCIM, including the ones without APIs
Less than a week, start to finish (~2 hours of your time)
Built with your team; extend to anything else in the company
Book a Demo

Technical specifications

SCIM Version

Not specified

Supported Operations

Not specified

Supported Attributes

SSO requires contacting supportNo documented SCIM supportDomain-based access once SSO enabled

Plan requirement

Not specified

Prerequisites

Not specified

Key limitations

  • SSO requires contacting support
  • No documented SCIM support
  • Domain-based access once SSO enabled

Documentation not available.

Unlock SCIM for
LogRocket

LogRocket has no native SCIM. We still automate end-to-end workflows across every app, including the ones without APIs.

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Last updated: 2026-01-11

* Pricing and features sourced from public documentation.

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