Loop Returns SCIM guide

Returnly, the returns management platform acquired by Affirm, does not publicly document any SCIM provisioning capabilities or enterprise SSO features. Since the acquisition, enterprise authentication and user management features appear to be handled through Affirm's broader platform rather than Returnly's standalone offering. This creates significant uncertainty for IT teams managing user access to returns management workflows, as there's no clear path for automated provisioning or standardized SSO integration with identity providers like Okta, Entra ID, or Google Workspace. The lack of documented provisioning capabilities means IT teams must rely on manual user management processes for a platform that often requires access coordination between customer service, operations, and e-commerce teams. Without automated provisioning, onboarding new team members or adjusting access permissions requires manual intervention, creating operational bottlenecks and potential security gaps when users aren't promptly deprovisioned upon role changes or departures.

6sense, the B2B revenue intelligence platform, has paused SCIM provisioning for new customers until Q4 2026. While existing customers with SCIM enabled can continue using it, new implementations are limited to JIT (Just-In-Time) provisioning through SAML SSO. This creates a significant gap for IT teams managing revenue intelligence access, as JIT only creates users on first login and provides minimal attribute mapping (email, first name, last name only). For an enterprise platform with typical pricing of $55,000-$130,000 annually, the absence of automated user lifecycle management is a substantial limitation. The lack of SCIM until Q4 2026 forces IT teams into manual provisioning workflows for a platform handling sensitive revenue data. While SAML SSO handles authentication, it doesn't address user lifecycle events like role changes, department transfers, or offboarding. This creates compliance risks in revenue teams where access to prospect data and sales intelligence must be tightly controlled. The nearly two-year wait for SCIM restoration means organizations implementing 6sense today face manual user management for the foreseeable future.

ActiveCampaign, the marketing automation platform, does not offer native SCIM provisioning on any plan. While the Enterprise plan ($145+/month) includes SAML 2.0 SSO with just-in-time (JIT) provisioning, this only creates user accounts on first login—there's no automated deprovisioning when employees leave or change roles. New SSO users are automatically added to a generic "SSO Users" group with configurable permissions, but IT teams have no way to programmatically manage user lifecycles or enforce granular access controls based on department or role changes. This creates a significant gap for marketing teams that need to manage access to customer data and campaign tools. When employees leave the company or change departments, their ActiveCampaign access must be manually revoked, creating compliance risks and potential data exposure. The lack of automated deprovisioning means former employees could theoretically retain access to sensitive marketing data and customer information until someone manually removes them from the platform.