Summary and recommendation
SignNow (airSlate) does not offer native SCIM provisioning on any plan, despite pricing their Enterprise tier at $50/user/month. While SignNow provides SAML 2.0 SSO on Enterprise plans and Okta has built a custom API-based provisioning connector, this creates a fragmented approach where provisioning capabilities depend entirely on your identity provider. Organizations using Entra ID, Google Workspace, or OneLogin are left with manual user management, while Okta customers get limited API provisioning that lacks the standardization and reliability of SCIM.
This creates significant operational overhead for IT teams managing e-signature workflows across legal, sales, and HR departments. Manual provisioning becomes particularly problematic when SignNow access needs to be managed for contract signing workflows or when employees need immediate access for time-sensitive document approvals. The lack of standardized SCIM also means no consistent deprovisioning when employees leave, creating potential security gaps in document access controls.
The strategic alternative
SignNow has no native SCIM. Automate offboarding, user access reviews, and license workflows across every app, including the ones without APIs. We maintain the integration layer underneath. You focus on judgment, not plumbing.
Quick SCIM facts
| SCIM available? | No |
| SCIM tier required | N/A |
| SSO required first? | No |
| SSO available? | Yes |
| SSO protocol | SAML 2.0 |
| Documentation | Not available |
Supported identity providers
| IdP | SSO | Provisioning | Notes |
|---|---|---|---|
| Okta | ✓ | Via API | Okta integration supports Create, Update, Deactivate, Sync Password, Attribute Sourcing, Schema Discovery. Uses API provisioning not SCIM. |
| Microsoft Entra ID | ✓ | ❌ | Azure AD SAML SSO documented. SCIM provisioning not available. |
| Google Workspace | ✓ | ❌ | SSO only, no provisioning |
| OneLogin | ✓ | ❌ | SSO only |
The cost of not automating
Without SCIM (or an alternative like Stitchflow), your IT team manages SignNow accounts manually. Here's what that costs:
The SignNow pricing problem
SignNow gates SCIM provisioning behind premium plans, forcing significant cost increases for basic user management.
Tier comparison
| Plan | Price | SSO | SCIM |
|---|---|---|---|
| Business | $8/user/mo (annual) | ||
| Business Premium | $15/user/mo (annual) | ||
| Enterprise | $50/user/mo |
Pricing and provisioning availability
| Plan | Price | SSO | SCIM |
|---|---|---|---|
| Business | $8/user/mo (annual) | ||
| Business Premium | $15/user/mo (annual) | ||
| Enterprise | $50/user/mo |
Cost impact: Moving from Business Premium to Enterprise purely for SSO represents a 233% price increase per user. For a 100-person organization, this jumps from $1,500/month to $5,000/month.
What this means in practice
Without SCIM, IT teams face significant operational overhead:
Additional constraints
Summary of challenges
- SignNow does not provide native SCIM at any price tier
- Organizations must rely on third-party tools or manual provisioning
- Our research shows teams manually provisioning this app spend significant hidden costs annually
What SignNow actually offers for identity
SAML SSO (Enterprise only)
SignNow supports SAML 2.0 integration on their Enterprise plan ($50/user/month):
| Setting | Details |
|---|---|
| Protocol | SAML 2.0 |
| Supported IdPs | Okta, Azure AD, Google Workspace |
| Configuration | Standard SAML metadata exchange |
| User requirement | Manual account creation required |
Critical limitation: SignNow's SAML SSO does not include just-in-time (JIT) provisioning. Users must be manually created in SignNow before they can authenticate via SSO.
Okta Integration (API-based provisioning)
The official Okta Integration Network listing for SignNow shows:
| Feature | Supported? |
|---|---|
| SAML SSO | ✓ Yes |
| OIDC SSO | ❌ No |
| Create users | ✓ Yes (API-based) |
| Update users | ✓ Yes (API-based) |
| Deactivate users | ✓ Yes (API-based) |
| Sync passwords | ✓ Yes |
| Group push | ❌ No |
The catch: This API-based provisioning only works with Okta and requires Enterprise pricing. If you use Azure AD, Google Workspace, or OneLogin, you're limited to manual user management.
What's missing
For organizations needing consistent identity management across multiple IdPs, SignNow's current offerings fall short of modern SCIM standards.
What IT admins are saying
Community sentiment on SignNow's provisioning reveals a familiar pattern: strong e-signature capabilities undermined by manual user management overhead.
- No documented SCIM support - Zero public documentation for automated provisioning
- Enterprise-only SSO - Authentication capabilities locked behind $50/user/month pricing
- Contact sales for provisioning - No self-service provisioning options available
- Manual account creation required - Users must be individually created before SSO access
"SCIM not publicly documented" and "Contact sales for provisioning options" are the standard responses IT teams encounter when researching SignNow's automation capabilities.
The recurring theme
SignNow treats user provisioning as an enterprise sales conversation rather than a technical implementation. IT teams end up with a $50/user/month bill just to avoid manual account management - or they stick with cheaper plans and accept the operational overhead of manually provisioning every signature user.
The decision
| Your Situation | Recommendation |
|---|---|
| Small legal/sales team (<20 users) | Manual management is acceptable with Enterprise plan |
| Growing organization with frequent contract signers | Use Stitchflow: manual provisioning doesn't scale |
| Enterprise with compliance requirements | Use Stitchflow: automation essential for audit trail |
| Multi-department document workflows | Use Stitchflow: automation strongly recommended |
| Using Okta with API provisioning needs | Consider Stitchflow: simpler than managing custom API integration |
The bottom line
SignNow offers robust e-signature capabilities but lacks native SCIM provisioning—only Okta provides API-based automation, and that requires technical setup. For organizations that need reliable provisioning automation across any IdP without the complexity of custom API integrations, Stitchflow delivers the managed solution.
Make SignNow workflows AI-native
SignNow has no native SCIM. We build complete offboarding, user access reviews, and license workflows across every app, including the ones without APIs.
Technical specifications
SCIM Version
Not specifiedSupported Operations
Not specifiedSupported Attributes
Plan requirement
Not specifiedPrerequisites
Not specifiedKey limitations
- SCIM not publicly documented
- SSO on Enterprise Portal only
- Contact sales for provisioning options
Documentation not available.
Configuration for Okta
Integration type
Okta Integration Network (OIN) app
Where to enable
Docs
Okta integration supports Create, Update, Deactivate, Sync Password, Attribute Sourcing, Schema Discovery. Uses API provisioning not SCIM.
Use Stitchflow for automated provisioning.
Configuration for Entra ID
Integration type
Microsoft Entra Gallery app
Where to enable
Azure AD SAML SSO documented. SCIM provisioning not available.
Use Stitchflow for automated provisioning.
Unlock SCIM for
SignNow
SignNow has no native SCIM. We still automate end-to-end workflows across every app, including the ones without APIs.
See how it works


