Summary and recommendation
Stonly, the interactive knowledge base platform, does not support SCIM provisioning on any plan. While Stonly offers SAML 2.0 SSO integration on their Enterprise plan with identity providers like Okta and Azure AD, this only handles authentication—not automated user lifecycle management. IT teams must manually create, update, and deactivate user accounts in Stonly, even after upgrading to the custom-priced Enterprise tier that includes SSO.
This creates a significant operational gap for organizations scaling their customer support and success operations. Without SCIM, every new hire in support, customer success, or product teams requires manual account provisioning in Stonly. When employees change roles or leave the company, IT administrators must remember to manually update or remove their Stonly access—a process that's error-prone and creates compliance risks around data access controls.
The strategic alternative
Stonly has no native SCIM. Automate offboarding, user access reviews, and license workflows across every app, including the ones without APIs. We maintain the integration layer underneath. You focus on judgment, not plumbing.
Quick SCIM facts
| SCIM available? | No |
| SCIM tier required | N/A |
| SSO required first? | No |
| SSO available? | Yes |
| SSO protocol | SAML 2.0 |
| Documentation | Not available |
Supported identity providers
| IdP | SSO | SCIM | Notes |
|---|---|---|---|
| Okta | ✓ | ❌ | SSO available on Enterprise plan but no documented SCIM provisioning. |
| Microsoft Entra ID | ✓ | ❌ | SSO available on Enterprise plan but no documented SCIM provisioning for Entra ID. |
| Google Workspace | Via third-party | ❌ | No native support |
| OneLogin | Via third-party | ❌ | No native support |
The cost of not automating
Without SCIM (or an alternative like Stitchflow), your IT team manages Stonly accounts manually. Here's what that costs:
The Stonly pricing problem
Stonly gates SCIM provisioning behind premium plans, forcing significant cost increases for basic user management.
Tier comparison
| Plan | Price | SSO | SCIM |
|---|---|---|---|
| Starter | $124/month | ||
| Pro | $249/month ($199 annual) | ||
| Enterprise | Custom pricing |
Pricing structure
| Plan | Price | SSO | SCIM |
|---|---|---|---|
| Starter | $124/month | ||
| Pro | $249/month ($199 annual) | ||
| Enterprise | Custom pricing |
What this means in practice
Without SCIM support, Stonly user management is entirely manual:
For knowledge base platforms like Stonly, this creates particular risks since support and success teams often need rapid access changes during incident response or customer escalations.
Additional constraints
Summary of challenges
- Stonly does not provide native SCIM at any price tier
- Organizations must rely on third-party tools or manual provisioning
- Our research shows teams manually provisioning this app spend significant hidden costs annually
What Stonly actually offers for identity
SAML SSO (Enterprise plan only)
Stonly provides SAML 2.0 integration exclusively on their Enterprise plan:
| Setting | Details |
|---|---|
| Protocol | SAML 2.0 |
| Supported IdPs | Okta, Azure AD, Google Workspace, custom SAML providers |
| Configuration | Contact Stonly for Enterprise setup |
| User requirement | Manual provisioning required |
No SCIM provisioning: Stonly does not offer SCIM capabilities on any plan. All user management must be handled manually through their admin interface.
The Enterprise plan reality
When you contact Stonly for Enterprise pricing to get SSO, you're paying for a bundle that includes:
The problem: 80% of these Enterprise features are irrelevant if you simply need automated user provisioning for your knowledge base platform. You're forced into custom pricing negotiations for what should be standard identity management functionality.
Okta Integration Status
| Feature | Supported? |
|---|---|
| SAML SSO | ✓ Yes (Enterprise only) |
| SCIM provisioning | ❌ No |
| Create users | ❌ No |
| Update users | ❌ No |
| Deactivate users | ❌ No |
| Group sync | ❌ No |
Without SCIM, IT teams must manually create, update, and remove Stonly accounts for support and success team members—defeating the purpose of automated identity management.
What IT admins are saying
Stonly's lack of SCIM provisioning and limited SSO availability creates operational overhead for IT teams:
While specific community complaints aren't widely documented (likely due to Stonly's smaller enterprise footprint), the operational challenges are clear from their feature set limitations.
- Manual user provisioning required - no automated account creation or deprovisioning
- SSO locked behind Enterprise pricing with no transparent cost structure
- Limited documentation on identity management features outside of basic SAML
- Customer success and support teams require frequent access changes that can't be automated
The recurring theme
IT teams managing Stonly deployments face the double burden of manual user lifecycle management combined with enterprise-only SSO pricing, making identity governance both expensive and labor-intensive for knowledge base operations.
The decision
| Your Situation | Recommendation |
|---|---|
| Small support team (<10 users) | Manual management is acceptable |
| Stable customer success team with low turnover | Manual management, consider Enterprise plan for SSO |
| Growing support organization (25+ users) | Use Stitchflow: automation essential for scaling |
| Enterprise with compliance requirements | Use Stitchflow: automation essential for audit trail |
| Multi-department knowledge base access | Use Stitchflow: automation strongly recommended |
The bottom line
Stonly is an excellent interactive knowledge base platform, but it lacks SCIM provisioning entirely—even on the Enterprise plan, you're stuck with manual user management. For organizations that need automated provisioning without the overhead of manual account creation, Stitchflow delivers the automation Stonly can't provide.
Make Stonly workflows AI-native
Stonly has no native SCIM. We build complete offboarding, user access reviews, and license workflows across every app, including the ones without APIs.
Technical specifications
SCIM Version
Not specifiedSupported Operations
Not specifiedSupported Attributes
Plan requirement
Not specifiedPrerequisites
Not specifiedKey limitations
- SSO/SCIM not publicly documented
- Contact vendor for enterprise features
- SSO on Enterprise plan only
- No SCIM provisioning
Documentation not available.
Unlock SCIM for
Stonly
Stonly has no native SCIM. We still automate end-to-end workflows across every app, including the ones without APIs.
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