Stitchflow
Stonly logo

Stonly SCIM guide

Connector Only

How to automate Stonly user provisioning, and what it actually costs

Summary and recommendation

Stonly, the interactive knowledge base platform, does not support SCIM provisioning on any plan. While Stonly offers SAML 2.0 SSO integration on their Enterprise plan with identity providers like Okta and Azure AD, this only handles authentication—not automated user lifecycle management. IT teams must manually create, update, and deactivate user accounts in Stonly, even after upgrading to the custom-priced Enterprise tier that includes SSO.

This creates a significant operational gap for organizations scaling their customer support and success operations. Without SCIM, every new hire in support, customer success, or product teams requires manual account provisioning in Stonly. When employees change roles or leave the company, IT administrators must remember to manually update or remove their Stonly access—a process that's error-prone and creates compliance risks around data access controls.

The strategic alternative

Stonly has no native SCIM. Automate offboarding, user access reviews, and license workflows across every app, including the ones without APIs. We maintain the integration layer underneath. You focus on judgment, not plumbing.

Quick SCIM facts

SCIM available?No
SCIM tier requiredN/A
SSO required first?No
SSO available?Yes
SSO protocolSAML 2.0
DocumentationNot available

Supported identity providers

IdPSSOSCIMNotes
OktaSSO available on Enterprise plan but no documented SCIM provisioning.
Microsoft Entra IDSSO available on Enterprise plan but no documented SCIM provisioning for Entra ID.
Google WorkspaceVia third-partyNo native support
OneLoginVia third-partyNo native support

The cost of not automating

Without SCIM (or an alternative like Stitchflow), your IT team manages Stonly accounts manually. Here's what that costs:

Source: Stitchflow aggregate data across apps with 2+ instances, normalized to 500 employees
Orphaned accounts (ex-employees with access)7
Unused licenses12
IT hours spent on manual management/year101 hours
Unused license cost/year$3,925
IT labor cost/year$6,088
Cost of compliance misses/year$1,741
Total annual financial impact$11,754

The Stonly pricing problem

Stonly gates SCIM provisioning behind premium plans, forcing significant cost increases for basic user management.

Tier comparison

PlanPriceSSOSCIM
Starter$124/month
Pro$249/month ($199 annual)
EnterpriseCustom pricing

Pricing structure

PlanPriceSSOSCIM
Starter$124/month
Pro$249/month ($199 annual)
EnterpriseCustom pricing

What this means in practice

Without SCIM support, Stonly user management is entirely manual:

Onboarding
IT must create accounts individually or provide credentials for self-registration
Role changes
Support team role updates require manual intervention in Stonly
Offboarding
No automated deprovisioning - former employees retain access until manually removed
Audit compliance
No centralized visibility into who has access or when it was granted

For knowledge base platforms like Stonly, this creates particular risks since support and success teams often need rapid access changes during incident response or customer escalations.

Additional constraints

Enterprise sales cycle
SSO requires custom Enterprise pricing and vendor negotiations
Limited documentation
Integration details aren't publicly documented, requiring vendor support
Manual coordination
Every user lifecycle event requires coordination between IT and Stonly admins
Security gaps
No way to enforce consistent access policies across your identity provider and Stonly

Summary of challenges

  • Stonly does not provide native SCIM at any price tier
  • Organizations must rely on third-party tools or manual provisioning
  • Our research shows teams manually provisioning this app spend significant hidden costs annually

What Stonly actually offers for identity

SAML SSO (Enterprise plan only)

Stonly provides SAML 2.0 integration exclusively on their Enterprise plan:

SettingDetails
ProtocolSAML 2.0
Supported IdPsOkta, Azure AD, Google Workspace, custom SAML providers
ConfigurationContact Stonly for Enterprise setup
User requirementManual provisioning required

No SCIM provisioning: Stonly does not offer SCIM capabilities on any plan. All user management must be handled manually through their admin interface.

The Enterprise plan reality

When you contact Stonly for Enterprise pricing to get SSO, you're paying for a bundle that includes:

Advanced analytics and reporting features
Custom branding and white-labeling options
Priority support and dedicated success management
Enterprise security features beyond SSO
Custom integrations and API access limits

The problem: 80% of these Enterprise features are irrelevant if you simply need automated user provisioning for your knowledge base platform. You're forced into custom pricing negotiations for what should be standard identity management functionality.

Okta Integration Status

FeatureSupported?
SAML SSO✓ Yes (Enterprise only)
SCIM provisioning❌ No
Create users❌ No
Update users❌ No
Deactivate users❌ No
Group sync❌ No

Without SCIM, IT teams must manually create, update, and remove Stonly accounts for support and success team members—defeating the purpose of automated identity management.

What IT admins are saying

Stonly's lack of SCIM provisioning and limited SSO availability creates operational overhead for IT teams:

While specific community complaints aren't widely documented (likely due to Stonly's smaller enterprise footprint), the operational challenges are clear from their feature set limitations.

  • Manual user provisioning required - no automated account creation or deprovisioning
  • SSO locked behind Enterprise pricing with no transparent cost structure
  • Limited documentation on identity management features outside of basic SAML
  • Customer success and support teams require frequent access changes that can't be automated

The recurring theme

IT teams managing Stonly deployments face the double burden of manual user lifecycle management combined with enterprise-only SSO pricing, making identity governance both expensive and labor-intensive for knowledge base operations.

The decision

Your SituationRecommendation
Small support team (<10 users)Manual management is acceptable
Stable customer success team with low turnoverManual management, consider Enterprise plan for SSO
Growing support organization (25+ users)Use Stitchflow: automation essential for scaling
Enterprise with compliance requirementsUse Stitchflow: automation essential for audit trail
Multi-department knowledge base accessUse Stitchflow: automation strongly recommended

The bottom line

Stonly is an excellent interactive knowledge base platform, but it lacks SCIM provisioning entirely—even on the Enterprise plan, you're stuck with manual user management. For organizations that need automated provisioning without the overhead of manual account creation, Stitchflow delivers the automation Stonly can't provide.

Make Stonly workflows AI-native

Stonly has no native SCIM. We build complete offboarding, user access reviews, and license workflows across every app, including the ones without APIs.

Covers apps without native SCIM, including the ones without APIs
Less than a week, start to finish (~2 hours of your time)
Built with your team; extend to anything else in the company
Book a Demo

Technical specifications

SCIM Version

Not specified

Supported Operations

Not specified

Supported Attributes

SSO/SCIM not publicly documentedContact vendor for enterprise featuresSSO on Enterprise plan onlyNo SCIM provisioning

Plan requirement

Not specified

Prerequisites

Not specified

Key limitations

  • SSO/SCIM not publicly documented
  • Contact vendor for enterprise features
  • SSO on Enterprise plan only
  • No SCIM provisioning

Documentation not available.

Unlock SCIM for
Stonly

Stonly has no native SCIM. We still automate end-to-end workflows across every app, including the ones without APIs.

See how it works
Admin Console
Directory
Applications
Stonly logo
Stonly
via Stitchflow

Last updated: 2026-01-11

* Pricing and features sourced from public documentation.

Keep exploring

Related apps

6sense logo

6sense

No SCIM

B2B Revenue Intelligence / ABM

ProvisioningNot Supported
Manual Cost$11,754/yr

6sense, the B2B revenue intelligence platform, has paused SCIM provisioning for new customers until Q4 2026. While existing customers with SCIM enabled can continue using it, new implementations are limited to JIT (Just-In-Time) provisioning through SAML SSO. This creates a significant gap for IT teams managing revenue intelligence access, as JIT only creates users on first login and provides minimal attribute mapping (email, first name, last name only). For an enterprise platform with typical pricing of $55,000-$130,000 annually, the absence of automated user lifecycle management is a substantial limitation. The lack of SCIM until Q4 2026 forces IT teams into manual provisioning workflows for a platform handling sensitive revenue data. While SAML SSO handles authentication, it doesn't address user lifecycle events like role changes, department transfers, or offboarding. This creates compliance risks in revenue teams where access to prospect data and sales intelligence must be tightly controlled. The nearly two-year wait for SCIM restoration means organizations implementing 6sense today face manual user management for the foreseeable future.

View full guide
ActiveCampaign logo

ActiveCampaign

No SCIM

Marketing Automation / Email

ProvisioningNot Supported
Manual Cost$11,754/yr

ActiveCampaign, the marketing automation platform, does not offer native SCIM provisioning on any plan. While the Enterprise plan ($145+/month) includes SAML 2.0 SSO with just-in-time (JIT) provisioning, this only creates user accounts on first login—there's no automated deprovisioning when employees leave or change roles. New SSO users are automatically added to a generic "SSO Users" group with configurable permissions, but IT teams have no way to programmatically manage user lifecycles or enforce granular access controls based on department or role changes. This creates a significant gap for marketing teams that need to manage access to customer data and campaign tools. When employees leave the company or change departments, their ActiveCampaign access must be manually revoked, creating compliance risks and potential data exposure. The lack of automated deprovisioning means former employees could theoretically retain access to sensitive marketing data and customer information until someone manually removes them from the platform.

View full guide
Adyen logo

Adyen

No SCIM

Payments / Fintech

ProvisioningNot Supported
Manual Cost$11,754/yr

Adyen offers SCIM 2.0 provisioning, but only through Okta's integration—there's no native SCIM endpoint. This creates a significant vendor lock-in scenario where your provisioning capabilities are entirely dependent on using Okta as your identity provider. Teams using Azure Entra, Google Workspace, or OneLogin are left with manual user management despite Adyen supporting SAML SSO with these platforms. The Okta integration itself requires maintaining a company account (not just a merchant account) and keeping at least one non-SSO admin for troubleshooting, adding operational complexity. For payment platforms handling sensitive financial data, this provisioning gap creates serious compliance risks. Your finance team, payment operations staff, and developers need timely access to process transactions and manage risk controls, but without automated provisioning, you're stuck with manual onboarding that can delay critical payment operations. The requirement to maintain non-SSO admin accounts also creates a security backdoor that compliance auditors will flag.

View full guide