Summary and recommendation
Syncro MSP does not offer SCIM provisioning or enterprise SSO capabilities on any plan. While Syncro helps MSPs manage their clients' Entra ID environments, the platform itself lacks inbound SCIM integration for provisioning its own platform users (technicians and administrators). This creates a significant gap for MSPs who need to centrally manage access to their critical RMM and PSA tooling. At $129/user/month with no documented identity management features, IT teams must resort to manual user provisioning and deprovisioning for one of their most sensitive operational platforms.
This limitation is particularly problematic for MSPs managing multiple client environments while trying to maintain their own security posture. Without SCIM provisioning, departing technicians retain access to sensitive client systems until manually removed, creating compliance risks and potential security incidents. The lack of SSO also forces technicians to maintain separate credentials for their primary work platform, increasing password fatigue and support tickets.
The strategic alternative
Syncro has no native SCIM. Automate offboarding, user access reviews, and license workflows across every app, including the ones without APIs. We maintain the integration layer underneath. You focus on judgment, not plumbing.
Quick SCIM facts
| SCIM available? | No |
| SCIM tier required | N/A |
| SSO required first? | No |
| SSO available? | Yes |
| SSO protocol | Unknown |
| Documentation | Not available |
Supported identity providers
| IdP | SSO | SCIM | Notes |
|---|---|---|---|
| Okta | Via third-party | ❌ | No SCIM available |
| Microsoft Entra ID | Via third-party | ❌ | No SCIM available |
| Google Workspace | Via third-party | ❌ | No native support |
| OneLogin | Via third-party | ❌ | No native support |
The cost of not automating
Without SCIM (or an alternative like Stitchflow), your IT team manages Syncro accounts manually. Here's what that costs:
The Syncro pricing problem
Syncro gates SCIM provisioning behind premium plans, forcing significant cost increases for basic user management.
Tier comparison
| Plan | Price | SSO | SCIM |
|---|---|---|---|
| Standard | $129/user/mo |
Pricing structure
| Plan | Price | SSO | SCIM |
|---|---|---|---|
| Standard | $129/user/mo |
Key pricing details
What this means in practice
Without documented SSO or SCIM support, IT admins managing Syncro deployments face several operational challenges:
Additional constraints
Summary of challenges
- Syncro does not provide native SCIM at any price tier
- Organizations must rely on third-party tools or manual provisioning
- Our research shows teams manually provisioning this app spend significant hidden costs annually
What Syncro actually offers for identity
No Platform SSO or SCIM Documented
Syncro MSP operates as a managed service provider platform (RMM + PSA) with a unique positioning challenge:
| Identity Feature | Platform Support |
|---|---|
| SAML SSO | Not documented |
| OIDC SSO | Not documented |
| SCIM provisioning | Not documented |
| JIT provisioning | Not documented |
| Multi-factor auth | Unknown |
The MSP Paradox
Syncro markets heavily around managing client Microsoft Entra ID environments and enabling SSO for client organizations. However, their own platform authentication and user management capabilities aren't publicly documented.
Key gap: While Syncro helps MSPs implement identity solutions for their clients, the platform itself appears to lack enterprise-grade identity integration for MSP staff and technicians.
Pricing Reality
At $129/user/month with no documented enterprise authentication features, Syncro's identity story is incomplete:
For MSPs needing to provision their own technician accounts at scale, Syncro's current offerings don't address the fundamental challenge of automated user lifecycle management.
What IT admins are saying
Syncro's lack of documented SSO or SCIM support leaves IT teams managing MSP platforms manually:
- No documented single sign-on integration for the Syncro platform itself
- Manual user management required for all technician accounts
- Unclear authentication options beyond basic username/password
- Platform SSO capabilities not publicly available or documented
Platform SSO/SCIM not publicly documented
Manages client Entra ID but own auth unclear
The recurring theme
While Syncro helps MSPs manage their clients' identity systems, the platform itself appears to lack modern authentication and provisioning features, forcing IT teams to manually manage technician access in yet another system.
The decision
| Your Situation | Recommendation |
|---|---|
| Small MSP with stable tech team (<10 users) | Manual management is workable for now |
| Growing MSP with frequent technician changes | Use Stitchflow: automation prevents access gaps |
| Multi-location MSP with distributed teams | Use Stitchflow: centralized provisioning essential |
| Enterprise MSP with compliance requirements | Use Stitchflow: audit trail required for SOC/ISO |
| MSP managing sensitive client environments | Use Stitchflow: automated deprovisioning critical for security |
The bottom line
Syncro is a comprehensive MSP platform, but it lacks documented SSO and SCIM capabilities for platform user management. For MSPs that need reliable identity automation to match their operational scale, Stitchflow provides the missing provisioning layer with full audit trails and security controls.
Make Syncro workflows AI-native
Syncro has no native SCIM. We build complete offboarding, user access reviews, and license workflows across every app, including the ones without APIs.
Technical specifications
SCIM Version
Not specifiedSupported Operations
Not specifiedSupported Attributes
Plan requirement
Not specifiedPrerequisites
Not specifiedKey limitations
- Platform SSO/SCIM not publicly documented
- Manages client Entra ID but own auth unclear
Documentation not available.
Unlock SCIM for
Syncro
Syncro has no native SCIM. We still automate end-to-end workflows across every app, including the ones without APIs.
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