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Syncro SCIM guide

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How to automate Syncro user provisioning, and what it actually costs

Summary and recommendation

Syncro MSP does not offer SCIM provisioning or enterprise SSO capabilities on any plan. While Syncro helps MSPs manage their clients' Entra ID environments, the platform itself lacks inbound SCIM integration for provisioning its own platform users (technicians and administrators). This creates a significant gap for MSPs who need to centrally manage access to their critical RMM and PSA tooling. At $129/user/month with no documented identity management features, IT teams must resort to manual user provisioning and deprovisioning for one of their most sensitive operational platforms.

This limitation is particularly problematic for MSPs managing multiple client environments while trying to maintain their own security posture. Without SCIM provisioning, departing technicians retain access to sensitive client systems until manually removed, creating compliance risks and potential security incidents. The lack of SSO also forces technicians to maintain separate credentials for their primary work platform, increasing password fatigue and support tickets.

The strategic alternative

Syncro has no native SCIM. Automate offboarding, user access reviews, and license workflows across every app, including the ones without APIs. We maintain the integration layer underneath. You focus on judgment, not plumbing.

Quick SCIM facts

SCIM available?No
SCIM tier requiredN/A
SSO required first?No
SSO available?Yes
SSO protocolUnknown
DocumentationNot available

Supported identity providers

IdPSSOSCIMNotes
OktaVia third-partyNo SCIM available
Microsoft Entra IDVia third-partyNo SCIM available
Google WorkspaceVia third-partyNo native support
OneLoginVia third-partyNo native support

The cost of not automating

Without SCIM (or an alternative like Stitchflow), your IT team manages Syncro accounts manually. Here's what that costs:

Source: Stitchflow aggregate data across apps with 2+ instances, normalized to 500 employees
Orphaned accounts (ex-employees with access)7
Unused licenses12
IT hours spent on manual management/year101 hours
Unused license cost/year$3,925
IT labor cost/year$6,088
Cost of compliance misses/year$1,741
Total annual financial impact$11,754

The Syncro pricing problem

Syncro gates SCIM provisioning behind premium plans, forcing significant cost increases for basic user management.

Tier comparison

PlanPriceSSOSCIM
Standard$129/user/mo

Pricing structure

PlanPriceSSOSCIM
Standard$129/user/mo

Key pricing details

Flat per-technician pricing with unlimited device agents included
No enterprise or higher-tier plans publicly available
Splashtop remote access bundled in base price

What this means in practice

Without documented SSO or SCIM support, IT admins managing Syncro deployments face several operational challenges:

Manual user lifecycle management
All technician onboarding, offboarding, and role changes require manual intervention in Syncro's admin panel
Password management overhead
Users must maintain separate Syncro credentials outside your corporate identity system
Audit trail gaps
User access changes aren't reflected in your central identity logs
Security policy conflicts
Syncro accounts can't enforce your organization's password policies or MFA requirements

Additional constraints

MSP-focused architecture
Syncro is designed for managing client environments rather than enterprise identity integration
Limited enterprise features
No publicly documented roadmap for SSO/SCIM capabilities
Client vs. platform confusion
Syncro manages client Entra ID but doesn't integrate with your own identity provider
Compliance blind spots
Manual provisioning makes it difficult to demonstrate access controls during audits

Summary of challenges

  • Syncro does not provide native SCIM at any price tier
  • Organizations must rely on third-party tools or manual provisioning
  • Our research shows teams manually provisioning this app spend significant hidden costs annually

What Syncro actually offers for identity

No Platform SSO or SCIM Documented

Syncro MSP operates as a managed service provider platform (RMM + PSA) with a unique positioning challenge:

Identity FeaturePlatform Support
SAML SSONot documented
OIDC SSONot documented
SCIM provisioningNot documented
JIT provisioningNot documented
Multi-factor authUnknown

The MSP Paradox

Syncro markets heavily around managing client Microsoft Entra ID environments and enabling SSO for client organizations. However, their own platform authentication and user management capabilities aren't publicly documented.

Key gap: While Syncro helps MSPs implement identity solutions for their clients, the platform itself appears to lack enterprise-grade identity integration for MSP staff and technicians.

Pricing Reality

At $129/user/month with no documented enterprise authentication features, Syncro's identity story is incomplete:

No SSO pricing tier
Identity features aren't part of the published pricing structure
Platform-focused
Built for MSP operations, not enterprise identity integration
Client vs. platform confusion
Strong on client identity management, silent on platform user provisioning

For MSPs needing to provision their own technician accounts at scale, Syncro's current offerings don't address the fundamental challenge of automated user lifecycle management.

What IT admins are saying

Syncro's lack of documented SSO or SCIM support leaves IT teams managing MSP platforms manually:

  • No documented single sign-on integration for the Syncro platform itself
  • Manual user management required for all technician accounts
  • Unclear authentication options beyond basic username/password
  • Platform SSO capabilities not publicly available or documented

Platform SSO/SCIM not publicly documented

Based on available documentation review

Manages client Entra ID but own auth unclear

Research findings on Syncro's authentication capabilities

The recurring theme

While Syncro helps MSPs manage their clients' identity systems, the platform itself appears to lack modern authentication and provisioning features, forcing IT teams to manually manage technician access in yet another system.

The decision

Your SituationRecommendation
Small MSP with stable tech team (<10 users)Manual management is workable for now
Growing MSP with frequent technician changesUse Stitchflow: automation prevents access gaps
Multi-location MSP with distributed teamsUse Stitchflow: centralized provisioning essential
Enterprise MSP with compliance requirementsUse Stitchflow: audit trail required for SOC/ISO
MSP managing sensitive client environmentsUse Stitchflow: automated deprovisioning critical for security

The bottom line

Syncro is a comprehensive MSP platform, but it lacks documented SSO and SCIM capabilities for platform user management. For MSPs that need reliable identity automation to match their operational scale, Stitchflow provides the missing provisioning layer with full audit trails and security controls.

Make Syncro workflows AI-native

Syncro has no native SCIM. We build complete offboarding, user access reviews, and license workflows across every app, including the ones without APIs.

Covers apps without native SCIM, including the ones without APIs
Less than a week, start to finish (~2 hours of your time)
Built with your team; extend to anything else in the company
Book a Demo

Technical specifications

SCIM Version

Not specified

Supported Operations

Not specified

Supported Attributes

Platform SSO/SCIM not publicly documentedManages client Entra ID but own auth unclear

Plan requirement

Not specified

Prerequisites

Not specified

Key limitations

  • Platform SSO/SCIM not publicly documented
  • Manages client Entra ID but own auth unclear

Documentation not available.

Unlock SCIM for
Syncro

Syncro has no native SCIM. We still automate end-to-end workflows across every app, including the ones without APIs.

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Applications
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via Stitchflow

Last updated: 2026-01-11

* Pricing and features sourced from public documentation.

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