Summary and recommendation
UserGuiding, the user onboarding platform used by product teams to create in-app guides and surveys, does not offer SCIM provisioning on any plan. While UserGuiding supports SAML 2.0 SSO on their Corporate tier ($499+/month), this only handles authentication—not user lifecycle management. This creates a significant gap for IT teams managing access to a tool that's typically used by product managers, growth teams, and UX designers across multiple departments.
The lack of automated provisioning means IT administrators must manually create, update, and deactivate UserGuiding accounts for every team member who needs access to build or analyze onboarding flows. Given that UserGuiding is often deployed across product, marketing, and design teams, this manual overhead scales poorly and creates compliance risks when employees change roles or leave the company. SSO alone doesn't solve the fundamental problem of user lifecycle management.
The strategic alternative
UserGuiding has no native SCIM. Automate offboarding, user access reviews, and license workflows across every app, including the ones without APIs. We maintain the integration layer underneath. You focus on judgment, not plumbing.
Quick SCIM facts
| SCIM available? | No |
| SCIM tier required | N/A |
| SSO required first? | Yes |
| SSO available? | Yes |
| SSO protocol | SAML 2.0 |
| Documentation | Not available |
Supported identity providers
| IdP | SSO | SCIM | Notes |
|---|---|---|---|
| Okta | Via third-party | ❌ | No SCIM available |
| Microsoft Entra ID | Via third-party | ❌ | No SCIM available |
| Google Workspace | Via third-party | ❌ | No native support |
| OneLogin | Via third-party | ❌ | No native support |
The cost of not automating
Without SCIM (or an alternative like Stitchflow), your IT team manages UserGuiding accounts manually. Here's what that costs:
The UserGuiding pricing problem
UserGuiding gates SCIM provisioning behind premium plans, forcing significant cost increases for basic user management.
Tier comparison
| Plan | Price | SSO | SCIM |
|---|---|---|---|
| Basic | $69/month | ||
| Professional | $299/month | ||
| Corporate | $499+/month |
Pricing and provisioning options
| Plan | Price | SSO | SCIM |
|---|---|---|---|
| Basic | $69/month | ||
| Professional | $299/month | ||
| Corporate | $499+/month |
What this means in practice
Without SCIM provisioning, IT teams face several operational challenges:
Additional constraints
Summary of challenges
- UserGuiding does not provide native SCIM at any price tier
- Organizations must rely on third-party tools or manual provisioning
- Our research shows teams manually provisioning this app spend significant hidden costs annually
What UserGuiding actually offers for identity
SAML SSO (Corporate tier only)
UserGuiding supports basic SAML 2.0 integration on their Corporate plan:
| Setting | Details |
|---|---|
| Protocol | SAML 2.0 |
| Supported IdPs | Generic SAML providers |
| Configuration | Manual SAML metadata exchange |
| User requirement | Manual account creation required |
| Okta/Entra integration | None - no gallery apps available |
Key limitation: UserGuiding has no pre-built integrations with major identity providers. You'll need to configure SAML manually, and there's no indication of Just-in-Time provisioning support.
What's missing entirely
UserGuiding provides no automated user provisioning capabilities:
The Corporate tier reality
To get basic SAML SSO, you're forced into UserGuiding's Corporate plan at $499+/month. This tier includes numerous features irrelevant to identity management:
Bottom line: You're paying enterprise prices for basic SSO functionality, with zero automation for user lifecycle management. Every user addition, role change, and deactivation requires manual intervention in UserGuiding's dashboard.
What IT admins are saying
UserGuiding's lack of automated provisioning forces IT teams into manual user management workflows:
- Manual user creation required for every new team member
- No automated deprovisioning when employees leave
- Limited SSO options without gallery integrations
- Pricing increases affecting budget planning
Pricing increased significantly (some report doubling within a year)
No public SCIM documentation found
The recurring theme
Even though UserGuiding supports SAML SSO on higher tiers, IT teams must still manually manage user accounts. Without Okta or Entra gallery integrations, every onboarding and offboarding requires manual intervention in UserGuiding's interface.
The decision
| Your Situation | Recommendation |
|---|---|
| Small product team (<10 users) | Manual management is acceptable |
| Stable team with infrequent user changes | Manual management with SAML SSO |
| Growing product organization (20+ users) | Use Stitchflow: automation essential |
| Multiple product teams across departments | Use Stitchflow: automation strongly recommended |
| Enterprise with compliance requirements | Use Stitchflow: automation essential for audit trail |
The bottom line
UserGuiding is a solid user onboarding platform, but it offers no automated provisioning capabilities—no SCIM support and no IdP gallery integrations. For product teams that need streamlined user management without the manual overhead, Stitchflow delivers the automation UserGuiding can't provide.
Make UserGuiding workflows AI-native
UserGuiding has no native SCIM. We build complete offboarding, user access reviews, and license workflows across every app, including the ones without APIs.
Technical specifications
SCIM Version
Not specifiedSupported Operations
Not specifiedSupported Attributes
Plan requirement
Not specifiedPrerequisites
Not specifiedKey limitations
- No public SCIM documentation found
- No Okta or Entra gallery integration
Documentation not available.
Unlock SCIM for
UserGuiding
UserGuiding has no native SCIM. We still automate end-to-end workflows across every app, including the ones without APIs.
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