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UserGuiding SCIM guide

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How to automate UserGuiding user provisioning, and what it actually costs

Summary and recommendation

UserGuiding, the user onboarding platform used by product teams to create in-app guides and surveys, does not offer SCIM provisioning on any plan. While UserGuiding supports SAML 2.0 SSO on their Corporate tier ($499+/month), this only handles authentication—not user lifecycle management. This creates a significant gap for IT teams managing access to a tool that's typically used by product managers, growth teams, and UX designers across multiple departments.

The lack of automated provisioning means IT administrators must manually create, update, and deactivate UserGuiding accounts for every team member who needs access to build or analyze onboarding flows. Given that UserGuiding is often deployed across product, marketing, and design teams, this manual overhead scales poorly and creates compliance risks when employees change roles or leave the company. SSO alone doesn't solve the fundamental problem of user lifecycle management.

The strategic alternative

UserGuiding has no native SCIM. Automate offboarding, user access reviews, and license workflows across every app, including the ones without APIs. We maintain the integration layer underneath. You focus on judgment, not plumbing.

Quick SCIM facts

SCIM available?No
SCIM tier requiredN/A
SSO required first?Yes
SSO available?Yes
SSO protocolSAML 2.0
DocumentationNot available

Supported identity providers

IdPSSOSCIMNotes
OktaVia third-partyNo SCIM available
Microsoft Entra IDVia third-partyNo SCIM available
Google WorkspaceVia third-partyNo native support
OneLoginVia third-partyNo native support

The cost of not automating

Without SCIM (or an alternative like Stitchflow), your IT team manages UserGuiding accounts manually. Here's what that costs:

Source: Stitchflow aggregate data across apps with 2+ instances, normalized to 500 employees
Orphaned accounts (ex-employees with access)7
Unused licenses12
IT hours spent on manual management/year101 hours
Unused license cost/year$3,925
IT labor cost/year$6,088
Cost of compliance misses/year$1,741
Total annual financial impact$11,754

The UserGuiding pricing problem

UserGuiding gates SCIM provisioning behind premium plans, forcing significant cost increases for basic user management.

Tier comparison

PlanPriceSSOSCIM
Basic$69/month
Professional$299/month
Corporate$499+/month

Pricing and provisioning options

PlanPriceSSOSCIM
Basic$69/month
Professional$299/month
Corporate$499+/month

What this means in practice

Without SCIM provisioning, IT teams face several operational challenges:

Manual account creation
Every new user must be manually invited through UserGuiding's admin panel
No automated deprovisioning
When employees leave, their UserGuiding access must be manually revoked
Attribute sync gaps
User profile information (departments, roles, etc.) can't be automatically synchronized from your IdP
Group management overhead
Team assignments and permissions require manual configuration

Additional constraints

Limited IdP integrations
No pre-built integrations with Okta, Entra ID, or other major identity providers
SAML-only authentication
SSO is limited to SAML 2.0, with no OIDC support
Pricing volatility
Community reports indicate significant price increases, with some customers seeing costs double year-over-year
MAU-based scaling
Costs increase based on Monthly Active Users, creating unpredictable budget implications as your product grows

Summary of challenges

  • UserGuiding does not provide native SCIM at any price tier
  • Organizations must rely on third-party tools or manual provisioning
  • Our research shows teams manually provisioning this app spend significant hidden costs annually

What UserGuiding actually offers for identity

SAML SSO (Corporate tier only)

UserGuiding supports basic SAML 2.0 integration on their Corporate plan:

SettingDetails
ProtocolSAML 2.0
Supported IdPsGeneric SAML providers
ConfigurationManual SAML metadata exchange
User requirementManual account creation required
Okta/Entra integrationNone - no gallery apps available

Key limitation: UserGuiding has no pre-built integrations with major identity providers. You'll need to configure SAML manually, and there's no indication of Just-in-Time provisioning support.

What's missing entirely

UserGuiding provides no automated user provisioning capabilities:

❌ No SCIM support documented
❌ No Okta Integration Network presence
❌ No Microsoft Entra gallery integration
❌ No automated user creation or deactivation
❌ No group-based access management

The Corporate tier reality

To get basic SAML SSO, you're forced into UserGuiding's Corporate plan at $499+/month. This tier includes numerous features irrelevant to identity management:

Advanced analytics and reporting
Custom integrations
Priority support
Enterprise security features

Bottom line: You're paying enterprise prices for basic SSO functionality, with zero automation for user lifecycle management. Every user addition, role change, and deactivation requires manual intervention in UserGuiding's dashboard.

What IT admins are saying

UserGuiding's lack of automated provisioning forces IT teams into manual user management workflows:

  • Manual user creation required for every new team member
  • No automated deprovisioning when employees leave
  • Limited SSO options without gallery integrations
  • Pricing increases affecting budget planning

Pricing increased significantly (some report doubling within a year)

Community feedback

No public SCIM documentation found

Integration assessment

The recurring theme

Even though UserGuiding supports SAML SSO on higher tiers, IT teams must still manually manage user accounts. Without Okta or Entra gallery integrations, every onboarding and offboarding requires manual intervention in UserGuiding's interface.

The decision

Your SituationRecommendation
Small product team (<10 users)Manual management is acceptable
Stable team with infrequent user changesManual management with SAML SSO
Growing product organization (20+ users)Use Stitchflow: automation essential
Multiple product teams across departmentsUse Stitchflow: automation strongly recommended
Enterprise with compliance requirementsUse Stitchflow: automation essential for audit trail

The bottom line

UserGuiding is a solid user onboarding platform, but it offers no automated provisioning capabilities—no SCIM support and no IdP gallery integrations. For product teams that need streamlined user management without the manual overhead, Stitchflow delivers the automation UserGuiding can't provide.

Make UserGuiding workflows AI-native

UserGuiding has no native SCIM. We build complete offboarding, user access reviews, and license workflows across every app, including the ones without APIs.

Covers apps without native SCIM, including the ones without APIs
Less than a week, start to finish (~2 hours of your time)
Built with your team; extend to anything else in the company
Book a Demo

Technical specifications

SCIM Version

Not specified

Supported Operations

Not specified

Supported Attributes

No public SCIM documentation foundNo Okta or Entra gallery integration

Plan requirement

Not specified

Prerequisites

Not specified

Key limitations

  • No public SCIM documentation found
  • No Okta or Entra gallery integration

Documentation not available.

Unlock SCIM for
UserGuiding

UserGuiding has no native SCIM. We still automate end-to-end workflows across every app, including the ones without APIs.

See how it works
Admin Console
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Applications
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via Stitchflow

Last updated: 2026-01-11

* Pricing and features sourced from public documentation.

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