If you look at the marketing page of any major IT tool vendor, you’ll see a perfect world:
- Every application has a pristine API
- Every employee fits neatly into RBAC
- Every department buys software through procurement
The software they sell is built for this perfect world. It is built for the "Happy Path."
But if you work in IT, you know that the "Happy Path" is a lie.
The inheritance of chaos: Messy systems, missing APIs, and no way to automate provisioning for non-SCIM apps
You didn't get to design your environment from scratch on a clean whiteboard. You inherited it.
You inherited the tech debt from the CTO three years ago. You inherited the Frankenstein permissions structure from that rushed M&A integration in 2021. You inherited the "temporary" internal tool that is now mission-critical but has zero documentation.
You deal with an imperfect world:
- The Blind Spots: Sales bought a new AI tool on a personal credit card because procurement was "too slow." Your IdP doesn't even know it exists, so you can't secure it.
- The Commercial Gaps: You know you need the Enterprise plan for SCIM, but the vendor wants to upsell you for $60,000. The CFO froze the budget, so you are stuck on the "Pro" plan.
- The "Weird" Logic: The marketing team needs admin access to a tool that doesn't support granular roles, so five people share a single login.
The result is that you are expected to secure a mess you didn't create, using tools that refuse to acknowledge the mess exists.
The vendor disconnect: You are punished for not living in a perfect world
The problem is that your tools punish you for this reality.
Your IGA platform says: "We can automate everything! (As long as you buy the SCIM connector, migrate all your data to our standard format, and ignore the 30% of your stack we don't support)."
Your SaaS vendor says: "We are secure! (As long as you pay 400% more for the Enterprise tier)."
They operate on a binary: Fix your world to fit our tool, or we can't help you. They demand that you clean up the mess before they will automate it.
This leaves you with the status quo: 20 browser tabs open 24/7, manually cross-referencing spreadsheets to find orphaned accounts, and manually logging into admin panels to delete them.
Building for the imperfect world: Stitchflow’s pragmatic model
At Stitchflow, we took a different approach. We accepted that the mess isn't going away. We didn't build for the idealized diagram you show your SOC 2 auditor. We built for the Monday morning reality.
We built a single platform that does two things your current stack refuses to do: See the mess, and then fix it.
1. We turn the lights on (The Stitchflow Platform)
You can't fix what you can't see. Stitchflow creates a unified IT Graph that ingests data from your IdP, your HRIS, and the apps themselves. We don't just show you the "Happy Path" users. We find the orphaned accounts your offboarding script missed. We see the Shadow IT running on corporate cards. We find the wasted licenses sitting idle in department budgets.
2. We close the gaps (The Automation)
Visibility without action is just a new form of anxiety. Once we find the gap, we give you the machine to fix it.
- If the app has an API: We trigger it.
- If the app has no API (or gates it behind a paywall): We use Resilient Browser Automation to execute the fix. We log in, click the buttons, and remove the user - exactly like a human admin would, but securely and deterministically.
Pragmatism is a strategy: Automate provisioning for non-SCIM apps without rewriting your world
We believe that IT tools should bend to the organization, not the other way around.
You shouldn't have to wait for a "perfect" architecture to have automated security. You shouldn't have to wait for a limitless budget to have governance.
Stitchflow is the layer that sits between your messy reality and your IT goals. We are the bridge over the tech debt.
We don't shame your spreadsheets. We automate them.
Stop relying on manual work. Automate provisioning for non-SCIM apps, without paying for enterprise upgrades or SCIM Tax.
See how Stitchflow automates the apps your IdP can’t: https://www.stitchflow.com/demo
Jay has been serving modern IT teams for more than a decade. Prior to Stitchflow, he was the product lead for Okta IGA after Okta acquired his previous ITSM company, atSpoke.
