What is the Identity Automation Gap?

The Identity Automation Gap is the 30% of apps your IdP or IGA platform can't automate because they lack SCIM, APIs, or require expensive enterprise plans. These disconnected apps break the deprovisioning workflow and force IT teams into risky manual offboarding.

Why does identity automation fail for 30% of apps?

Because the ecosystem - not the IdP - is broken. Vendors lock SCIM behind enterprise tiers, internal tools don't expose APIs, and legacy systems never built lifecycle integrations. This creates the Identity Automation Gap, where identity signals simply can't reach the app.

Can Stitchflow really close the Identity Automation Gap?

Yes. Stitchflow acts as the Last-Mile automation layer. We take the offboarding signal from Okta, Entra, or SailPoint and deliver it to the apps your IdP can't reach. Through resilient browser automation and human-in-the-loop reliability, Stitchflow eliminates the Identity Automation Gap across your entire stack.

What types of apps create the Identity Automation Gap?

Three categories: (1) SCIM Tax apps that lock provisioning behind expensive enterprise plans like Figma, Slack, and GitHub; (2) Legacy tools that never built APIs or SCIM endpoints; and (3) Internal tools and admin panels that were never designed for identity integration.

The Identity Automation Gap: Why Your IGA Stack Fails 30% of the Time

Q: How much does the Identity Automation Gap cost?

Based on data from 27 organizations, each disconnected app costs approximately $12,000 per year in IT labor, unused licenses, and compliance gaps. For a company with 20 apps outside IdP automation, that's $240,000 annually in hidden operational costs.

TL;DR

Your multi-million dollar identity stack is failing 30% of the time.

You sold the Board on "when we disable a user in HR, they're instantly disabled everywhere." That vision breaks for every app that locked SCIM behind a paywall, never built an API, or is an internal tool.

The result:

Your automated workflow becomes a Jira ticket
Your "instant" offboarding takes three days
Your "Single Source of Truth" becomes a spreadsheet

Stitchflow is the last-mile infrastructure that takes the signal from your IdP and delivers it to the apps they can't reach.

The vision you sold vs. the reality you live

You have spent the last eighteen months rolling out Okta, Entra, SailPoint, or Saviynt.

It was expensive. It was politically exhausting. But you did it because you needed a "Single Source of Truth."

You sold the Board on a vision: When we disable a user in HR, they are instantly disabled everywhere.

That vision is a lie.

It is not a lie because the technology is bad. Okta and SailPoint are incredible platforms. It is a lie because the ecosystem they rely on is broken.

The identity automation gap: where the 'last mile' breaks

Identity Governance relies on a simple circuit. The "Brain" (your IdP) sends a signal to the "Limb" (the App) to cut access.

For 70% of your stack, that circuit works. The API catches the signal, and the door locks instantly.

But for the other 30% of your apps, the wire is cut. These are the non-SCIM apps and disconnected applications that break your automation chain.

IdP successfully connecting to SCIM-enabled apps while failing to automate non-SCIM apps — The identity automation gap: connected apps work, non-SCIM apps break the chain

We analyzed 721 SaaS apps to quantify this gap: 57% have no SCIM at all, 42% lock it behind enterprise pricing. Only 9 apps (1.2%) include SCIM on their base tier. That's not 30% - it's 98.8% where your IdP can't reach without manual work or expensive upgrades.

Maybe the vendor locked it behind a $100k "Enterprise" paywall (The SCIM Tax). Maybe it's a legacy tool that never built an API. Maybe it's an internal admin panel.

When your expensive IGA platform tries to deprovision a user from these apps, the automation dies.

The "instant" security signal becomes a Jira ticket.
The automated workflow becomes a human admin logging into a browser.
The "Single Source of Truth" becomes a spreadsheet.

You are only as secure as your manual workflows

Security is binary. You don't get credit for locking the front door if you leave the garage open.

If you have a state-of-the-art IGA tool, but you are still manually offboarding users from Adobe, Figma, or your internal admin panels, you do not have an automated identity program.

You have a semi-automated program with dangerous manual failovers.

This compromises the entire investment:

Audit risk: Your IGA dashboard says "Completed," but the actual fulfillment happened three days later by a human who might have missed a step.
Wasted budget: You are paying huge license fees for governance tools that can only govern a portion of your environment.
Security gaps: The most dangerous access often lives in the "disconnected" apps - design files, source code, customer data - that are the hardest to govern.

We've measured the cost of this gap across 27 organizations: ~$12,000 per app per year in IT labor, unused licenses, and compliance gaps. For a company with 20 disconnected apps, that's $240,000 annually in hidden operational cost.

These problems come from a simple root cause: A large portion of your stack falls into the category of disconnected apps that can't receive automation.

Finish the job

We didn't build Stitchflow to replace your IdP. We built it to make your IdP actually work.

We believe that if an app is important enough to give a user access to, it is important enough to automate.

Stitchflow functions as the "Last Mile" infrastructure. We take the signal from Okta or Entra, and we deliver it to the apps they can't reach.

We use resilient browser automation to bridge the gap for non-SCIM apps, and we rely on human-in-the-loop reliability to ensure the circuit never breaks.

Your Identity investment isn't a waste. It's just unfinished. Stop letting disconnected apps undermine your security posture.

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