The spread of SaaS means the average enterprise has subscribed to more than 300 software tools, each with its own rules. According to a 2025 report by Harmonic, the average company uses around 255 AI apps. Here’s what the report says:
AI tools are just too appealing for employees to use, and they will go to extreme lengths to get their hands on them—even without approved licenses.
This makes manual license tracking virtually impossible—
- IT teams lose visibility into which AI tools employees actually use daily
- Compliance risks multiply as sensitive data flows through unvetted AI platforms
- Shadow IT increases as employees bypass procurement for instant AI access
- License costs spiral as teams unknowingly duplicate AI subscriptions across departments
You need a software license management tool that actually fits the world of endless SaaS and AI apps. The right tool shows you what licenses you have, how they’re being used, and what they’re actually costing in real time. That means fewer surprises at month-end and a better handle on costs in a messy software environment.
In this guide, we’ll show you how to evaluate software license management tools, their business impact, and which features matter most for IT, finance, and compliance teams.
TL;DR
- Hybrid pricing, decentralized buying, scattered permissions, and multi-domain contracts make software license management nearly impossible. And legacy ITAM tools weren’t built for this.
- With modern SaaS management tools, you get automated cross-domain app matching, a unified user and app directory, and cost optimization reports.
- Key features to look for include auto-provisioning, shadow IT discovery, usage tracking, orphaned account cleanup, and integrations with HR and finance systems.
- Beyond features, make sure to assess vendor stability, data residency, integrations, and pricing transparency, so you can gauge your total cost of ownership and time to value.
- Choose a comprehensive software license management tool—like Stitchflow—that provides complete SaaS coverage, including non-SSO and shadow IT apps that many legacy tools miss.
What is modern software license management?
Modern software license management is the process of tracking and optimizing an organization’s software in real time. It has moved past simple per-device, license tracking to include usage-based pricing, cost prediction, usage analytics, and automated compliance.
The move to modern software license management is driven by two major shifts.
- Dynamic pricing models: Vendors have moved away from perpetual licenses and fixed seat counts. Pricing now changes with SaaS subscriptions, API traffic, AI compute usage, and app marketplace purchases.
- Fragmented ownership: Software buying is no longer centralized. Departments make their own purchases, employees add tools without approval, and shadow IT keeps growing.
Here’s some interesting research from Gartner: Software spending growth is actually slowing to 10.5% (down from 11.9% in 2024) due to economic uncertainty. But AI-related infrastructure spending is surging at 42.4%. This means you’re going to manage more usage-based and hybrid licenses—not to mention shadow IT.
And traditional software license managers—despite what they promise—aren’t built to handle these scenarios. Which is why you need a modern SaaS management tool.
Software license management challenges
AI adoption, cloud-first systems, and distributed teams have created problems that traditional IT asset management tools were never built to handle.
- AI tool sprawl: Unlike traditional SaaS, most AI apps are adopted for short-term experiments. Without SSO/SCIM support, accounts linger, licenses multiply, and hidden risks accumulate—especially when tools bought today are forgotten or abandoned just months later.
- Decentralized purchasing: Marketing might use Jasper, engineering runs Claude via API, and sales adopts Gong. Some teams also buy directly through AWS, Azure, or other app marketplaces, bypassing procurement. Each has its own usage limits and overage triggers.
- Multi-domain license gaps: Subsidiaries often hold separate vendor contracts with different negotiated terms. One domain may use Microsoft E5 licenses while another region runs on different pricing. Reconciling all of them can get tricky.
- Multicloud and hybrid environments: User permissions are spread across AWS IAM, Azure AD, Google Workspace, and dozens of SaaS apps. Each platform has its own user tiers, admin roles, making audits complex.
💡Growth vs. control: When you’re growing fast, teams grab new tools and try out AI on their own. That speed is good, but it often means purchasing ad-hoc AI tools on credit cards and shadow IT piling up. You can’t block people from experimenting. The trick is finding a way to see what’s going on without slowing everyone down.
Benefits of modern SaaS license management tools
According to Gartner, companies without SaaS lifecycle management will overspend by at least 25 percent through 2027 due to unused seats and duplicate apps. That is also why they forecast the adoption of SaaS management platforms to grow from under 30 percent in 2025 to more than 70 percent by 2028.
Here's what modern tools deliver:
IT productivity
You replace spreadsheets and audits with automatic discovery and tracking. Instead of chasing purchase orders, credit card bills, or shadow IT, you see every app in use—including non-SSO tools, browser extensions, and apps without SCIM that usually stay hidden.
Real-time visibility via license usage reports and user dashboards can also save you hours of manual effort, so you can focus on bigger priorities like modernizing infrastructure or improving security.
Visibility and risk management
Dashboards show what software you pay for, who uses it, and where the risks are. This visibility is critical—Gartner found that organizations without central SaaS management are five times more likely to face cyberincidents or data loss through 2027 due to poor visibility.
You can set approvals and spending limits without slowing down teams. Finance gets alerts and can set rules on spending and security. Teams still try new tools but within safe limits.
Funding-ready compliance
Supply chain attacks on software vendors are rising, so investors now check security posture during due diligence. IT managers need to vet vendors, watch for flaws in third-party components, and make sure every tool meets security standards.
Modern platforms give you audit trails, vendor risk reviews, and compliance records that show clear visibility into your software repository and the ability to respond fast when issues appear.
📚Also read: 10 best software license management software in 2025
Business impact of Software License Management tools
Beyond saving time, modern SLM tools help your bottom line by turning software spend data into business intelligence. Software license analytics give you the visibility to plan budgets and optimize software licenses across departments and domains.
- License utilization: Analytics show which seats are used and which sit idle. You can reclaim unused seats and downgrade oversized tiers to right-size your portfolio
- Cost optimization: Usage patterns highlight where departments use overlapping tools, so you can consolidate and negotiate volume discounts
The result is software spending that grows in line with the business instead of spinning out of control as teams expand and try new tools.
💡Real-world impact: How SpotOn saved $160,000+ in unused licenses
SpotOn, a fast-growing payments platform operating in six countries, faced three big challenges:
- Manual license reviews that took weeks
- Incomplete offboarding that left security gaps
- Rising SaaS costs from unused seats
They used Stitchflow to connect Okta, Google Workspace, and app-level user and license data. Software renewal audits dropped from two weeks to just 15 minutes, and they saved over $160,000 from unused software licenses.
💰See what this could look like for your team. Estimate the cost of unused licenses, missed deprovisioning, and SSO fees
Must-have features for modern software license management tools
The right software license management platform should handle the complexity of modern IT environments while delivering measurable business outcomes. When comparing software license management tools, look for solutions that combine automated workflows, comprehensive app and user tracking, and cost optimization capabilities.
IT productivity
Modern teams need software license tracking platforms that eliminate manual busywork and integrate seamlessly with existing workflows. Focus on tools that reduce administrative overhead while maintaining security and compliance standards.
| Feature | Why you need it |
|---|---|
| Automated provisioning and deprovisioning | Eliminates manual user lifecycle management and reduces security risks from lingering access |
| Unified app and user inventory | Gives you complete visibility across your software portfolio, including shadow IT and non-SSO applications |
| Native integrations with HR, IDPs, ITSM, and Finance | Connects seamlessly to your existing tech stack so you can set up workflow automations |
| One-click remediation workflows | Enables bulk cleanup and automatic ITSM ticket creation for efficient license reclamation and offboarding workflows |
Security and risk management
Security capabilities should go beyond basic access controls to identify hidden risks and ensure comprehensive coverage across your entire software environment—including unmanaged apps and shadow IT.
| Feature | Orphaned account detection |
|---|---|
| Orphaned account detection | Identifies accounts that bypass normal deprovisioning, eliminating hidden security risks |
| Multi-domain and multi-IDP support | Manages complex enterprise environments with multiple IDPs and subsidiaries (domains) |
| Shadow IT discovery | Surfaces unauthorized software usage before it becomes a compliance or security issue |
| AI risk scoring | Prioritizes remediation efforts based on actual business impact and threat level |
| Audit reporting | Generates compliance documentation for security reviews and regulatory requirements |
Cost optimization
Look for real-time analytics and automated optimization features that turn usage data into cost savings. This can be license utilization tracking, automated reclamation workflows, SaaS renewal management, and spend analytics that inform vendor negotiations.
| Feature | Why you need it |
|---|---|
| Real-time usage tracking | Monitors license utilization patterns to identify immediate optimization opportunities |
| Automated license reclamation | Recovers unused or underutilized licenses without manual intervention |
| Usage surveys | Gathers employee feedback on software usage through surveys in communication apps like Slack |
| Proactive renewal alerts | Prevents auto-renewals of unused software with advanced notifications and usage data |
| Spend analytics | Provides data-driven recommendations for budget optimization based on actual software usage. |
💡Look for SaaS management software that provides Done-for-You services
Many teams don’t have the bandwidth to constantly monitor and optimize their software portfolio. Managed service options take on the ongoing work of license cleanup, account remediation, and optimization recommendations.
Tools like Stitchflow provide a white-glove service that monitors your app data, finds orphaned accounts and reclaimable licenses, and carries out remediation based on your policies.
For example, one customer had a Zoom Room that showed as “online” but was actually broken. Stitchflow flagged the issue immediately—something they wouldn’t have noticed until someone complained.
Get a free IT audit report—Shadow IT included
How to choose the right software license management tool: Other considerations
Core features matter, but long-term success depends on a few bigger factors. These issues often show up during rollout and scaling, so it helps to check them early.
- Vendor stability: Check the company’s financial health, market position, and track record. You want confidence that they will keep developing the product and supporting you.
- Scalability architecture: Confirm the platform can grow with your user base, app portfolio, and data needs.
- Integration ecosystem: See if native connectors exist for your key systems like HR, finance, or ITSM. Review the API documentation to judge how hard custom integrations will be.
- Data residency: Know where your data will be stored and processed. This is especially important for compliance with rules like GDPR. Some vendors—such as Zluri—give you residency options but may charge more depending on company size and data volume.
- Customer experience: Look at onboarding, documentation, and support models. These will affect how much value your team gets from the tool.
- Industry vertical expertise: Check if the vendor understands your sector’s compliance requirements, common software stacks, and operational needs.
💡Two extra considerations for startups and lean teams
Startups and small IT teams have different priorities than large enterprises—you need immediate value with minimal complexity. So focus on:
- Transparent pricing: Avoid platforms with complex tiers and add-ons that make it hard to forecast costs. Some vendors, like Zylo, use pricing models that are tough to estimate and create budget uncertainty.
- Clear ROI potential: Look for immediate savings, such as cutting SSO tax (extra fees vendors charge for single sign-on) and reducing time spent on manual license management.
- Self-service capabilities: Choose platforms that are easy to set up and manage without heavy engineering support. Small teams should see results without needing dedicated technical staff.
These factors often determine whether your software license management software becomes a cost-effective partner or an expensive implementation that fails to deliver ROI.
📚Also read: 10 Best Software Asset Management Tools for the Modern IT Stack
Automate software license management with Stitchflow
Modern software environments need more than spreadsheets. They need automation that scales with your business. Stitchflow gives you full visibility and control across your software portfolio. You get complete coverage of your SaaS licenses, including shadow IT that usually goes unnoticed.
- 100% SaaS license coverage: Unified visibility across SSO, non-SCIM, contractor-heavy, and shadow IT apps. Eliminate blind spots that spreadsheets can’t catch.
- Flexible remediation options: One-click bulk cleanup for speed, or ITSM-driven workflows for controlled, auditable access changes.
- Native ITSM integrations: Push remediation tasks directly into ServiceNow, Jira, or your existing queues—no new process overhead.
- Intelligent workflow automations: Automate deprovisioning, license reclamation, and user access reviews to cut hours of repetitive IT work.
- AI-powered risk scoring: Rank accounts and apps by real security, compliance, and spend risk so you focus effort where it matters.
- Real-time usage analytics: Continuous tracking of license activity to flag underutilized seats before renewals lock in wasted spend.
Ready to see the difference? Book a free pilot to experience how Stitchflow transforms software license management from administrative overhead into competitive intelligence.
Frequently asked questions
IT asset management (ITAM) tools focus on tracking hardware and on-premises software inventory. SaaS management tools handle cloud applications with usage-based pricing, API integrations, and real-time license optimization. This means ITAM tools can't track shadow IT or manage dynamic SaaS subscriptions effectively.
Jane is a writer at Stitchflow, creating clear and engaging content on IT visibility. With a background in technical writing and product marketing, she combines industry insights with impactful storytelling. Outside of work, she enjoys discovering new cafes, painting, and gaming.
