The renewal panic you know too well
The renewal notice drops into your inbox. Finance is asking why Microsoft 365 costs are up again when headcount hasn’t moved. You know the drill: IT pulls CSV exports, runs PowerShell scripts, and tries to reconcile who actually needs an E5 license versus who should be on E1.
Meanwhile, HR says every departing employee was offboarded, yet you still find ex-employee accounts with active licenses. Contractors who wrapped up projects months ago are still holding premium seats. And Microsoft’s reporting console? It gives you pieces of the puzzle but never the whole picture.
The last 48 hours before renewal are always the worst. Finance wants hard numbers. Managers push back when you try to reclaim licenses. IT gets bogged down in VLOOKUPs, trying to stitch together a story that satisfies everyone.
Sound familiar? You’re not alone. For most organizations, Microsoft 365 renewals feel less like routine business and more like an annual crisis. The truth is: the renewal itself isn’t the problem. The real problem is that visibility into license usage is broken.
Why Microsoft 365 renewals are a nightmare
Microsoft 365 may be considered a “core app,” often tied neatly into your IDP. But when it comes to license utilization, the visibility gap is huge.
- Opaque reporting: Each license type in Microsoft 365 is called a SKU (Stock Keeping Unit) and has its own quirks. Whether it’s E1, E3, E5, Visio, or Project, pulling the right report for the right license isn’t straightforward. PowerShell and Graph API outputs only give part of the picture, and Microsoft’s reporting APIs still leave critical gaps.
- Blind spots in offboarding: Just because HR updates the IDP doesn’t mean accounts are fully deactivated in Microsoft 365. Orphaned accounts linger, sometimes with elevated permissions, creating both wasted spend and compliance gaps. This is the same issue many IT teams face with disconnected apps that fall outside their IDP.
- Contractor and external churn: Vendors, interns, and short-term contractors often retain access past contract end dates, especially when they’ve been assigned high-cost SKUs.
- Departmental sprawl: Reconciling license types against job titles and departments is a manual, tedious, and error-prone process.
Your IDP gets you halfway there. The rest, the messy work of reconciling SKUs with actual business needs, is still on you.
What wasted licenses really cost you
It’s tempting to treat overspending as just “a few licenses here and there.” But the reality is, waste adds up fast, and it’s not just financial.
For a 500-employee organization, Stitchflow typically uncovers:
- 35 ex-employees still active → $5,200 wasted annually
- 20 unknown accounts → $3,000 wasted annually
- 66 inactive users (90+ days idle) → $4,100 wasted annually
- Over-allocated SKUs (E3/E5 mismatches, duplicate Visio/Project licenses) → $5,300 wasted annually
That’s $17,600 wasted every year, plus 19 IT days spent chasing spreadsheets.
But wasted licenses are only half the story. Every orphaned account is also a compliance gap. Auditors don’t care that renewals are messy if ex-employees or contractors still have active access; it’s an audit failure. For industries like healthcare, finance, or SaaS companies under SOC 2 scrutiny, those gaps can turn into real business risk.
The takeaway? Microsoft 365 waste isn’t just a budget issue. It’s a compliance and governance problem waiting to be exposed. Stitchflow’s framework for SaaS renewal best practices shows how organizations can stop leaving money on the table every year.
Why spreadsheets and audits don’t work
If you’ve tried to run a Microsoft 365 license audit manually, you know the pain:
- Export CSVs and run PowerShell commands for each SKU.
- Stitch the data together with VLOOKUPs.
- Chase down department heads to verify usage.
- Repeat every time the finance team asks for proof.
By the time you’ve got something resembling an accurate report, the renewal deadline is already here. The licenses get renewed “as is,” and the cycle repeats for another year.
This is why manual audits and quarterly consulting projects fail. They’re snapshots, not solutions. Microsoft 365 needs continuous governance, not point-in-time reporting.
How Stitchflow solves the problem for you
Stitchflow was built to take the panic out of renewals. Instead of messy exports and manual audits, it continuously monitors your Microsoft 365 environment and does the heavy lifting for you.
- 100% SaaS coverage: One-time connect, and Stitchflow continuously audits Microsoft 365 alongside every other app in your stack.
- Automated license detection: Flags idle accounts, ex-employees, and hidden accounts instantly.
- Over-allocation detection: Reconciles license assignments against department, role, and job title to spot misaligned SKUs.
- Done-for-you service: You don’t set up complex rules. Stitchflow delivers remediation tickets or executes downgrades for you.
- Finance-ready dashboards: Show spend by department, manager, or cost center, making renewal discussions simple, not combative.
Customer impact: Organizations reclaim an average of $180K in the first 60 days across their SaaS stack, including Microsoft 365.
One IT leader put it plainly:
“We have seven different Microsoft products in our subscription. Before Stitchflow, we spent days a month wrangling licenses. With Stitchflow, it’s one click, and I know exactly what can be reclaimed.”
— Director of Enterprise Applications, SpotOn
Beyond cost savings: Compliance and audit readiness
Cost savings are critical, but governance is just as important. Stitchflow helps you:
- Prove offboarding compliance: Every departing user is validated as removed from Microsoft 365.
- Export audit evidence instantly: Reports that used to take weeks are now generated in hours.
- Cover the long tail: Unlike Zluri or Zylo, Stitchflow also governs shadow AI and other unsanctioned tools that connect via Microsoft logins.
With Stitchflow, compliance isn’t an afterthought; it’s baked in.
From painful renewals to predictable outcomes
Microsoft 365 renewals don’t have to be fire drills. The panic stems from broken visibility and manual reconciliation, rather than the renewal itself.
Stitchflow changes that. By continuously governing licenses, closing offboarding gaps, and reconciling SKUs against actual business needs, it transforms renewals from a crisis into a routine.
Stop overpaying at your next Microsoft 365 renewal. Book a 30-minute Stitchflow demo and see how much you can reclaim automatically.
Frequently asked questions
Most overspend happens due to ex-employee accounts left active, inactive users, and premium SKUs (like E5) assigned to users who only need basic functionality.
Jane is a writer at Stitchflow, creating clear and engaging content on IT visibility. With a background in technical writing and product marketing, she combines industry insights with impactful storytelling. Outside of work, she enjoys discovering new cafes, painting, and gaming.
